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Business Profile

Boots

Tania's Boots

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The thread on top are 2 different colors. We live hrs from place my daughter never used. We have receipt but because it was past 30 day policy we were told to contact by email the store owner. I have yet to hear back even after calling and leaving my number. I paid over $ 200 for these and I only ask for what I paid for. We only tried on one boot which is why we didn't notice the difference.

  • Initial Complaint

    Date:02/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought 2 pairs of boots. They did not give us boxes. The next day I went back to return one of the pairs of boots. The boot were not worn and still had all the tags on them. I was returning because I was told by the store the boot were great for dancing. Our dance instructor told us that they had rubber soles and were not good for dancing. We need leather soles. We immediately went back to the store to return the pair with rubber soles. They told us that we needed the box to be able to return them. We told them, yes but you did not give us a box. They told us the return needed to be approved by the manager. They took our phone number and said the manager would call us. About a week later we called them because the manager never called. They said the manager would call. That was 2 weeks ago at least. Our receipt does not say anything about a box being needed to make a return. I called last week and told them I would need to contact BBB if they did not call. Still no call.

Tania's Boots is NOT a BBB Accredited Business.

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