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Business Profile

Auto Repairs

Solid Motors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Came to these guys about 3 months ago for a torque convertor issue. Had it diagnosed by ***** and his team and it turned out to be a whole transmission rebuild. They offered me a performance rebuild for about ***** dollars and charged my insurance and I still had to pay like $300 out of my own pocket. Since then its been a nightmare with this shop. Ive had to bring it back for months at least every 2 weeks because they cant do their job right. *** had more transmision issues since they rebuilt it and its been nothing but on going issues that they cant seem to fix. First they had to completely replace my torque converter. Then the flex plate. Then it was still making weird noises but they swore it couldnt be the transmission itself cause they rebuilt the whole thing. Now guess what, it turns out the transmission rebuild they stood by is now being dropped to be rebuilt, again! Avoid this shop at all costs and please dont waste your time or money. Ive tried to be patient with this shop, but everybody has their limits.

Solid Motors is NOT a BBB Accredited Business.

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