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Business Profile

Auto Parts

Pull N Save Mesa LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/10/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction #****** 5/1/2024 3:35:35 PM I check online pricing before choosing which business I'd like to go to.The online price as of 5/1/2024 for the *********-N-Save location, for a bucket seat is broken down as follows: BUCKET SEAT$15.99$1.48$0.00$3.20$20.67 These numbers are respectively the Item Cost, Environmental Fee, Core Charge, Warranty, and the Total price before tax.At first, ****** told me a bucket seat with an air bag is ~$90...Then we went back out to go get a seat without an air bag, she told me the total price would be ~$50... that didn't show on the website.I said that, she said "show me"I showed her and she said "I think you must be looking at the Utah pricing"I wasn't, and I showed her that. She looked it up on her point of sale and said it was a different number. She turned the screen and showed me what she was seeing on the website.I asked her to show me if she's on the Mesa site, she scrolls up and intentionally doesn't show the part of the website where it highlights which location you're looking at... it was ****. The Utah pricing is as follows BUCKET:MAN:NO BAG$43.99$2.75$2.00$8.80$57.54 In the end, it is over 90 degrees outside, I'd already searched for and pulled two different bucket seats and my friend was getting impatient. I paid what she was saying it was, she showed me the Point of Sale but I don't know how to read it and make sure everything is okay since I don't work at PullnSave Mesa.My receipt shows the price I was charged, I was told by ****** that she was the manager when I asked if I could be served by someone else since I already didn't trust that she was actually trying to honor the pricing online. I've taken a snapshot of the website's part pricing using the wayback machine so the prices advertised for today are visible as they are today.

    Business Response

    Date: 06/17/2024

    In response to the complaint from ***********************, when I was presented with this issue i walked out personally and told the young lady who was helping him to go ahead and ***** the price he saw on our website. Unfortunately, there are some things we are still working out on our website, and pricing is one of them. we are well aware of this and working into correcting it. our number one concern for *********** is to keep our customers happy, which in this case we did by honoring the price he found online. 

Pull N Save Mesa LLC is NOT a BBB Accredited Business.

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