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Business Profile

Auto Body Repair and Painting

Mesa Valley Collision Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mesa Valley Collision Center completed body work on my RV in September 2022. Six months later the repair is failing badly and needs to be re-done. Shoddy work with poor quality materials. Mesa Valley Collision Center is now defunct - new business at the same location operating under the name Valley Collision. Mesa Valley Collision Center owners are gone. This was a $5,300 repair.

  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I currently have a truck needing repair at Mesa Valley Collision Center. I authorized my truck to be towed there from ******** **** as **** indicated they could not work on the frame damage and **** indicated they could work on it much faster than the other auto repair businesses in the ******** area. The truck was delivered to the **** facility the week of 9/13/22 and since that time neither myself nor my insurance company have received a quote for the repairs needed. My status inquiries were repeatedly ignored. ****** indicated early on they were working on it and would have the estimate before the end of Sept. ***** from **** indicated possible transmission issues in mid Oct and the need to send to another **** dealer for an estimate of that portion of the repairs. Both myself and my insurance company indicated the approval to do so but it was never done.Last week when I called, ********* at **** indicated that ownership has changed and that I had been lied to the whole time, and that nothing has been done with my truck in the 2 months that is has been at the **** facility. She indicated that the new owners were assessing the situation and that I would have a response as to what they would be doing to move the process forward by yesterday, 11/28/22. I did not receive a call and have tried both calling and emailing with no response. I am greatly concerned about my current situation with this business as I have incurred significant personal rental car costs during this time period. My insurance company covered the first 30 days of rental car and I have incurred over $1,500 in personal rental car expenses that continue to accumulate at $36 per day. I'm over 2 months into the process and don't even have an estimate for the insurance company to review and authorize the repair process. I am concerned with the repair process taking an an additional, extended period of time with challenges around procuring car parts due to supply chain issues.

Mesa Valley Collision Center is NOT a BBB Accredited Business.

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