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Business Profile

Apartments

Sage Mesa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/14/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    due to Sage Mesa 55+ hiring a replacement maintenance individual, he is making significant property improvements.  

    We have visited and have come up with viable solutions - with intent of property grounds improvements to ease my continual monitoring of Sage Mesa 55+ and ******************* abilities, and/or inabilities.  stments implemented by Sage Mesa55+ living based on initial business opening date property are not warranted.Again, Sage Mesa business denial to make one-time adjustments is not resolved and residents will NOT be charge in their current residential apartment costs. Failure of Sage Mesa 55+ living to resolve the points of my current movement is to open further extents on resolution. Please contact me directly should Better Business Bureau request needed information explanations and/or adjustments to this communication.

    Business Response

    Date: 06/27/2024

    Dear ********************,

    Thank you for bringing your concerns about the landscaping to our attention. We value your feedback and are committed to ensuring our community remains a beautiful and comfortable place for everyone.

    We have reviewed your concerns regarding the landscaping and conducted a thorough walk of the community. During our walk, we discovered some areas that could be improved, particularly concerning weeds and the existing condition of the plants. Our team has communicated these concerns to our landscaping contractor, who has assured us they will work diligently to address the issues we identified.

    Your satisfaction is important to us, and we appreciate your patience as we resolve this matter.

    If you have any further concerns or specific suggestions, please do not hesitate to reach out to us.

    Thank you once again for your vigilance and understanding.

    Best regards,

    ***********************
    Regional Property Manager
    **************************************
    Sparrow Living

    Business Response

    Date: 07/09/2024

    Thank you for your response.

    Our Maintenance Supervisor and new Community Manager walked the exterior of the community today and have a list of items they plan to address with the landscaping contractor this week. 

    Thank you for bringing your concerns to our attention. Your feedback is valuable to Sparrow, and we will work diligently to enhance the community's curb appeal. 

     

    Customer Answer

    Date: 07/29/2024

    Hello once again.  

    Current follow-up for Sage Mesa 55+ complaint:  

    With positive initial appearances from new replacement maintenance service employee he has been personally motivated over the recent weeks.  Significant landscaping maintenance has improved during his lead time.  However, Im awaiting further improvements as the maintenance employee continues to cover extensive management lists, as his time permits.  There are remaining items requiring attention.  Residents occasionally thank me for the initial improvements.

    With negative feedback from management staff, they are extremely agitated and snipped of my filing with Better Business Bureau.  

    No problems at all for me activating management complaints with Better Business Bureau.  I pay more monthly cost to live here respectively.  And I welcomingly deal with bad side effects received from management staff, as well.  ?

    Thanks for Better Business Bureau assistance.

Sage Mesa is NOT a BBB Accredited Business.

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