Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Air Conditioning Contractors

Aire Serv of Red Mountain
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company reached to me to schedule a discounted maintenance check/tune-up for my HVAC system. The company sent two technicians to my condo, who after inspecting my condenser, told me it was damaged beyond repair and that I would need a new unit - the lowest quote I received from this company was $8,300 for the new unit with installation and warranties.I was truly surprised by this, so I had a different **** company come for a second opinion. This company found no operational issues with my HVAC systemin in their inspection - not even a leaking component. I was simply low on Freon. The second company charged me $300 for a system check, leak inspection, and Freon recharge. I was almost scammed out of $8,000 by Aire Serv of Red Mountain.

    Business Response

    Date: 02/21/2025

    **** my name is ******* ********, and I am the owner of Aire Serv of Red Mountain. I am glad we were able to get out and check your system out and I appreciate you choosing Aire Serv of Red Mountain, as I can see we have serviced your system a couple of times. First let me be clear,we pride ourselves on great service and the things we do for our customers and our community. The problem we saw in your system was no different than what another company saw, we just didnt present all the options, which we typically do. When systems have issues with ***** running low, there is a problem which needs to be addressed currently or on the near future, and adding Freon is not a long term or permanent solution. My team didnt give you the option of filling it and this did not come up in the conversation, so for this I apologize on behalf of my company. Many times, we fill Freon per the customers request, to only have them unhappy when it has to be done again or the system has to be replaced as a long-term solution, and they have to do this, after they have spent money on Freon fills. Again we missed the mark here in not presenting all the options and letting you make the choice. We are glad your system is cooling the way it should. Feel free to call me to review personally at our office at any time

    ******* Crompton 

    Cell ************ 

    Customer Answer

    Date: 02/21/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** *******

     

Aire Serv of Red Mountain is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.