Complaints

This profile includes complaints for Orbitel Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Orbitel Communications

  21116 N John Wayne Pkwy Ste B9 Maricopa, AZ 85139-2932

• 

  Orbitel Communications

  PO Box 1170 Maricopa, AZ 85139-0350

• 

  Orbitel Communications

  9666 E Riggs Rd Ste 108 Sun Lakes, AZ 85248-7403

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These guys have Been charging me for a WiFi router the hole time I been a customer and I found out when returning what I got from them that I was being charged. And cant do anything about it no refund or any adjustment was maid I need to get what I paid for what I never received

  Business Response

  Date: 02/04/2025

  That is correct. When setting up service, customers are given the option of buying their own equipment or renting ours. It is explained at the time service is initiated and then noted on each bill. Thanks, J

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I turn off service and made sure I didn't have any more bill to be paid. I got a new bill place a call they are saying that I need to pay one more mouth I said I turn off service before my billing ending how do I have a bill was told you turn off one day after you billing ending. I ask why would I turn off one day after my billing end don't make sense.

  Business Response

  Date: 12/17/2024

  On 10/14/24 the customer called in to disconnect services effective 11/15/24 (Per call recording). The last bill was for the billing cycle 10/16-11/15 due on 10/28.  The last payment received for $72.90 was received on 9/19/24 for the billing period 9/16-10/15 due on 9/28.  There is still an amount owed for the last month of services provided. There was a late fee added towards the last bill, which we waived. With this the remaining balance is back to $72.90. Thank you for your understanding in this matter. 

• Initial Complaint

  Date:05/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled service waited 6 weeks for refund when they sent it the check had wrong name on it so I had to take it back to orbital and now they are saying another 6 weeks worst customer service ever why should I have to wait because of there mistake

  Business Response

  Date: 05/08/2024

  Apologies for our error. We appreciate your patience with the refund process as we have to go through our corporate billing office. Thanks, J

• Initial Complaint

  Date:12/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i cancelled my service i overpaid $25.00 i have attempted to get my money back but they wont refund my overpayment saying as long as i have an account they can hold my money if you cancel your account should'nt they refund an overpayment

  Business Response

  Date: 12/21/2023

  We are sorry to lose ************** as a member. And, we hope we can win him back at another time. As his *** has basic service as a part of an agreement, we cannot ************ his account. The house must remain on as a part of the *** agreement. However, we did submit to our accounts payable department for the full amount of reimbursement. ************** should be receiving soon. We appreciate his patience in this matter. Thanks, J

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Internet has been up and down for 45 days or more prob a lot more. we have tried to be understanding. It has been said there is a problem with the area FOR THE LONGEST time where we live but nothiing seem's to get resolved. Techs have been here 5 times now and replaced all the way to the street and say WE DONT KNOW HOW TO FIX IT. Techs have replaced EVERYTHING and state there is a house that is using somthing connected to the service that kills 6 houses when in use on our street ye I still have to pay my bill for a broken servive when using my PC for work. We keep getting the same thing. We have opened a ticked and we have 24 hours to call you about the bill you want adjusted .. NO THIS IS ON GOING.. I want Resolution right away because we are well pasted the deadline.. Don't charge for a Broken Syestem you will no invest to fix. Look at this address HISTORY Reading... its there!!!!!!!!!!!...

  Business Response

  Date: 09/27/2023

  First and foremost, I apologize for the lingering issue you have had with your service. I have asked a credit be placed on your account and have escalated this to technical management. We hope to have a resolution soon. Thanks, J

  Customer Answer

  Date: 09/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:03/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I switched from Century Link to Orbitel. In late October, Orbitel hired a contractor, ******* Electric, to lay the cable. In doing so, they broke a flag stone. I received an estimate of $50 for it to be replaced. I contacted Orbitel about it. On November 2, I received a call from the contractor (******) saying that he would take care of it. On December 7, the contractor texted me and asked what my name was in order to write me a check. On December 14, the contractor, ******, called and said he had a check for $50 and that he would drop it off at my house. On January 14, ****** texted and said that his ******* would drop the check off that day. On February 6, I texted ****** about the check. He said that I should have received it by now. On February 13, ****, with Orbitel called and left a voicemail. He said to call him at ************ and he would get the flagstone replaced.

  Business Response

  Date: 03/14/2023

  Thank you for your message. I am aware of this situation. While the issue was the contractor's responsiblity, Orbitel did step up and offer to cover the cost. We are still willing to do so. Please work with **** (I will share your message) to rectify issue. Thanks, J

  Customer Answer

  Date: 03/15/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************
  
   
  

  Customer Answer

  Date: 04/17/2023

  I am rejecting the business response because its been 30 days since they stated that they were willing to cover the cost. I am being reasonable. I am asking for $50.00, which is the estimate provided to me for the replacement of the flagstone step. I am being reasonable because they also dug up the main water line to my irrigation system (I have pictures) and to this day it remains above the ground. Ive elected to re-bury it myself, which will take me around an hour. If I dont receive the $50 within two weeks, I will file for payment that will include the main water line. The total would be $87.00. 

  Business Response

  Date: 04/17/2023

  ************ has repeatedly been told that we would covere costs. He only need reach out to **** Running, our Director of Operations, and he will be reimbursed. He has yet to do so. I would also like to add that the damage that Orbitel has agreed to pay for was done by another company. We agreed as we would like to be good partners. Thanks, J

  Customer Answer

  Date: 04/22/2023

  In my opinion, Orbitel is playing games. I have no idea who **** Running is. I tried to locate him, but its not my responsibility to try to find him. As you can see in the attached pictures, the contractor also dug up my drip system line. Therefore, the internet cable has to be buried, then the drip line has to be cut to shorten it, then spliced back together and buried. The estimate for the flagstone step and drip line fix is $90. 
  I have a hard time understanding why Im getting slow-rolled. I live in ************ where Orbitel has a heavy presence. Im holding off voicing my disappointment and displeasure through our local blog that boasts a membership of over ***** residents.
  Its pretty simple. Send me a check to the address where I subscribe to Orbitel. 

• Initial Complaint

  Date:03/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We spend our ******* at our home at **********************************************************************, ** *****. We spend the rest of the year at *********************************************************. The past few years when we got to Maricopa in December, we called Orbitel Communications in Maricopa to have our ******************* hooked up. This was done in Dec. of 2021. When we left to go back to ** in March of 2022, we returned the equipment & were told by a clerk at the Maricopa Orbitel office that a check would be mailed for the credit balance we had in our account ($98.85). We never got the check. We received a statement from Orbitel at our home in ** dated 05/09/22, with a credit balance of $98.85. I called Orbitel, & was told a check would be mailed to me in 4-8 weeks. In June, 2022, I got another statement with the same credit but no check. We decided that they would probably just give ** the credit on our bill when we hooked up again in Dec., 2022. But, when I brought this to Orbitel's attention in Dec., 2022, when we were hooked up again, they said they would have their manager look into it. On 01/23/2023, we got a bill in the mail for $355.80, with no mention of the $98.85 credit they owed ** from March of 2022. So I paid the ***** deducting the $98.85 they still owed me. I talked to the clerk in Orbitel's office on 1/23/23, when I paid the ***** ***** said she would talk to her manager again. Then we got a bill on 2/28/23, with the $98.85 that I deducted from my payment on 1/23/23 added back onto the Feb. ***** plus a $10.00 late fee. After a long discussion on 2/28/23, with a different clerk in the Orbitel office who promised to send his manager another reminder about this problem, I paid the full balance due of $271.03, which included the $98.85 credit they owe ** from March 2022 & the $10.00 late fee. Please help me! Orbitel owes me $98.85, plus the $10.00 late fee that really wasn't late. Thank You, ***********************

  Business Response

  Date: 03/06/2023

  Greetings, I have checked with out billing department and got the below response:

   

  "They did call ** to request the check be applied to their account. The check is being researched and as soon as we know the status we will apply funds to the account accordingly."

  Customer Answer

  Date: 03/06/2023

  It has been almost 3 months since we asked you to refund this!  I expect the $10 late fee returned also.  I do NOT want this refund applied to my account.  I want a check for $108.85.  My account is paid in full.  

  Business Response

  Date: 03/07/2023

  Thank you. Orbitel's goals is to resolve this issue as soon as possible. Thanks, J

  Customer Answer

  Date: 03/14/2023

  Orbitel still has not resolved this issue.  They owe me $108.85, & have had 3 months to figure out we did not get a check from them last summer refunding our overpayment of $98.85 last March, 2022,  when we returned to **.  

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of refund should have been sent March 30. 2022.Was told several times with different stories that the refund was sent out first as a check back in March/April 2022 the amount is $49.55 then was told it was put in my check account I check back at my check account no refund was just told it would take a week to get in touch with the manager no response was told 4 days ago December 12,2022 the refund was sent to my bank account. no refund. ***************** I'm not going to continue to call them to keep getting the runaround my next steps is to contact the lawyer's office. I don't see where to put my account number. Ido have supporting documents on my cell phone if *****. Thank you

  Business Response

  Date: 12/19/2022

  We apologize for any inconvenience. The refund was sent out via check on 4/22, but never cashed. On 12/12/22 the the full amount was applied to the Orbitel balance. Unfortunately, Orbitel did not receive a call to alert of the issue until the beginning of the month.

  Customer Answer

  Date: 12/19/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************