Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bankruptcy Assistance

MyOnlineBankruptcyClass.com
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the class and after the class.I'm supposed to get an interview and a financial assessment by email.But I received neither and the company is not returning calls.Or emails according to my attorney they've done this to other clients of his and he's concerned this company is just a scam.

    Business Response

    Date: 07/01/2025


    I spoke with Mr. ****** today. He said this is an old complaint from March.

    Even though he had issued a complaint with the BBB, he finished the 1st course and returned to make a 2nd purchase on our site Jun 14th . He and his spouse are currently taking our 2nd course. 

    • I'm supposed to get an interview and a financial assessment by email.

    Mr. ***** signed up for our course as a joint filer with his wife. 

    While Mr. ****** had completed the first portion of the course; his spouse had not. When she completed her portion, a credit counselor issued the Financial Analysis and emailed each of them within 3 hours. 

    They each finished all the course requirements and were issued certificates of completion. 

    • not returning calls. Or emails

    As this complaint is from March, we no longer have those phone records.  I cannot make an account of our response times to Mr. ******* Our phones are answered Monday through Friday, 8:30 am to 4:30pm AZ time. This is disclosed on our website and answering service. 

    Looking in our emails, we do not find any emails from Mr. ****** or his attorney requesting assistance with their course. 


  • Initial Complaint

    Date:08/04/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 22, 2023 I completed a Pre-***************************** Course through this company. I read all the disclosures and fee schedules. The course was $23.00. There was no disclosure that there was the potential for any additional fees nor that any fees may be required or charged. They did state that it was the clients responsibility to notify the attorney, which I did. Today I discovered that MyOnlineBankruptcyClass.com does not submit the Certificate of Completion to The Court unless you pay them an additional $8.95. This is not listed in any of the disclosures. You are not advised of any additional charges. They email you the certificate so you may not know that they do not submit it to the court. Nor do they send any email notifying you that tehy did not submit it to the court and there is an additional fee to do this.

    Business Response

    Date: 11/06/2023

    We understand the concern and are making changes to our website to include information about optional services for the future prior to purchase of the course. A refund for the optional service has been issued and emailed to *****************************. 

    Customer Answer

    Date: 11/08/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you

    Regards,

    *************************

     

MyOnlineBankruptcyClass.com is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.