We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Solar Energy Products

Luminous Energy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Products.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im submitting this complaint because we were scammed. Verbally, they presented the system they sold to us as doing a lot more than it will ever do. Luminous should have done a better job of presenting a more viable option for solar, like selling batteries instead of additional panels. I contracted to pay for the solar panels for $72,814.14, which will not save me any money in utilities. I want Luminous to offer some kind of compensation for their negligence because I wont receive any type of benefit that they presented as a benefit to adding the additional panel to our system. The only change I will see is the loan payment I have to pay for installing panels that I did not need. I would also like to see some type of regulation that would prevent this industry from taking advantage of other customers by presenting the product they are selling as something that it is not and allowing them to escape the consequences by using a contract that laymen do not understand. We only understood what was being presented by the representative at Luminous as being gospel.

  • Initial Complaint

    Date:02/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased solar from this company and I have been trying to get ahold of them for roughly 3 months. Now when I go online I see their website has been taken down and no one answers the mobile numbers I have for ************ Arroyo. In the past 10 months since purchasing solar, we have saved little to no money year over year. I have spoke to *** Services USA, which has been very helpful, and they are trying to figure out why the system is not saving us money. I am concerned we are stuck with a $75K system that is not doing what we were told it would do. I am simply looking for some guidance on how to go about this situation. Thanks in advance.

  • Initial Complaint

    Date:02/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aldo Arroyo with Luminous Energy sold us our second solar system. I have recorded conversations between him and myself. He told us the system he was having installed on our house would produce enough energy to run our entire house and cover at least 90% of our electric bill on its own, without our existing system. A year later- I am paying our first solar system bill, our second solar bill sold to us by **** and an APS bill. We are now paying more money than we ever have before. When I called sun service ***- the installer of the system purchased from **** they said the system was operating as it should and the amount of energy it produces is a result of the design **** at Luminous Energy submitted. After several unanswered phone calls, messages and emails, I finally received a phone call from *****. She claims **** was no longer with the business and there was nothing they could do to help me that they were simply the salesman. I want my system adjusted to produce what was promised. I cannot afford three electric bills (2 solar and 1 APS). My December bills totaled almost $600! **** is a horrible person who lies to people by making verbal promises he cant keep and then refusing to follow through. I will be seeking legal advice. This company shouldnt be allowed to operate anymore. **** also owns Luminous Builders. I have seen the reviews for both of his companies and I am not the only customer dealing with this type of situation.

  • Initial Complaint

    Date:12/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 29, 2023, I signed a contract with Luminous Energy to have a solar and landscape bundle for my home. The amount financed is $53,429.37 for the entire bundle. For the landscaping portion alone $22,600 has been financed. The business promised to have my landscaping complete with a timeline of 2 weeks after the installation of the solar which was August 23rd, 2023. I would like to have a full refund of the landscaping portion as the service has not been completed. The company has failed to communicate effectively time and time again. More than one appointment has been missed due to their lack of professionalism. After escalating my situation with T&K which is the name of the actual solar company who was financed, they (Luminous) gave us a set date to have the project completed and that date was not fulfilled. The reasoning given to me was about issues with their materials and that is the same excuse given to me 3 months ago of why my project has been so delayed. I am going on 6 months of my project not being completed and 2 months of paying a financed project since my first payment. Today December 22nd, 2023, the landscapers hired by Luminous have dropped off material which is entirely incorrect. We are missing 450 square feet of pavers. We are missing 18x15 amount of turf and an entire 12 tons of gravel. The turf that has been left today is a cheap material and not the turf agreed upon. Non of the material dropped off today has been installed and we do not want it installed as it is not correct. They have been ignoring our phone calls.

  • Initial Complaint

    Date:01/30/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Finance Amount- $65,000 Contract date: Aug. 26, 2022 Loan# L22-AZ-0291081 Business Name- Luminous ************************* Dividend Solar Finance My case specific: Misrepresentation of services to be provided. False claim to provide money, in the form of a check, to be used towards "energy efficient" service; i.e. landscape, windows treatments, etc.Eventually, we were informed that Luminous Builders should be able to cut their landscaper the check. Wjat we soon realized was that the issue is because it's over $600, they will need to have the landscaper of choice complete tax paperwork and he will need to report that as taxable income. This is not good because now he is paying taxes AND dealer fees on the $13000. He's probably being charged 20%-30% dealer fees on the $13,000, as well as now having to pay another 25% tax on that if they release a check to him personally. So that $13000 is going to actually be about $20,000 after dealer fees and and taxes. We, the consumer, are forced to pay exponentially more than anyone should for the same services that could be rendered for 40% less in cost.*********************** was the sales pitch guy who made promises to "personally hand deliver" a check in our name. ****** eventually ghosted our calls for answers after 2 months went by with nothing to show, check not delivered and zero contact in regards to getting any work done to our yard.

Luminous Energy is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.