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          Find a Location

          John Graves Propane of Arizona Inc has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • John Graves Propane of Arizona Inc

              7090 Us Highway 68 Golden Valley, AZ 86413-8566

              BBB Accredited Business

            • John Graves Propane of Arizona Inc

              3591 Old Highway 279 Camp Verde, AZ 86322-8211

              BBB Accredited Business

            • John Graves Propane of Arizona Inc

              8985 N Us Highway 89 Flagstaff, AZ 86004-3264

              BBB Accredited Business

            • John Graves Propane of Arizona Inc

              PO Box 6282 Kingman, AZ 86402-6282

              BBB Accredited Business

            Business ProfileJohn Graves Propane of Arizona Inc

            Propane
            Multi Location Business
            BBB accredited business

            Contact Information

            7090 Us Highway 68

            Golden Valley, AZ 86413-8566

            Visit Website
            Email this Business
            (928) 565-2821

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/21/2005

            Years in Business: 52

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers propane delivery, sales, service, parts, and appliances.

            Business Details

            This is a multi-location business.

            Find a Location

            John Graves Propane of Arizona Inc has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • John Graves Propane of Arizona Inc

                7090 Us Highway 68 Golden Valley, AZ 86413-8566

                BBB Accredited Business

              • John Graves Propane of Arizona Inc

                3591 Old Highway 279 Camp Verde, AZ 86322-8211

                BBB Accredited Business

              • John Graves Propane of Arizona Inc

                8985 N Us Highway 89 Flagstaff, AZ 86004-3264

                BBB Accredited Business

              • John Graves Propane of Arizona Inc

                PO Box 6282 Kingman, AZ 86402-6282

                BBB Accredited Business
              Location of This Business
              7090 Us Highway 68, Golden Valley, AZ 86413-8566
              Email this Business
              BBB File Opened:
              2/8/2002
              Years in Business:
              52
              Business Started:
              2/16/1972
              Business Incorporated:
              2/16/1972
              Accredited Since:
              4/21/2005
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Business Management
              • Mr. John Clinton Graves Sr., President
              • Ms. Linda Twedell Graves, Secretary
              • Ms. Susan Kay Graves, Director
              • Ms. Karen Chavez, Office Manager
              • Ms. Cindy Robertson, Office Manager
              Contact Information

              Principal

              • Mr. John Clinton Graves Sr., President
              • Ms. Susan Kay Graves, Director

              Customer Contact

              • Ms. Cindy Robertson, Office Manager
              Additional Contact Information

              Fax Numbers

              • (928) 565-3021
                Primary Fax
              • (928) 714-0025
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/06/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              In May, I ordered a propane delivery as my meter was showing 20%. Graves said they would be there Monday. About 3 weeks later I remembered I never received any paperwork under the tank lid. My gauge now showed a little less than 20% propane then when I first called them. I called Graves told that I did not receive the propane 3 weeks earlier. They insisted I did receive the propane and that something must be wrong at my house that allowed $300 worth of propane to leak in only 3 weeks. The small tank I have wouldnt even hold that much propane nor would they fill the tank over 60% due to the hot weather coming. Graves sent a technician to my house to check for leaks. He insisted my new water heater was to blame. That it was running 24 7 on the hottest setting. They red tagged it, turned off my water heater, and then I was left with no hot water. I called my home warranty company and they sent a plumber out who inspected the water heater. They checked it thoroughly top to bottom and determined nothing was wrong with it. That cost me $75. I sent the plumbers report to Graves. They still insisted they delivered the $300 worth of propane. Graves sent another technician who said it wasnt the water heater but I had a leak. He red tagged the house and shut off the propane. Again, another $75, my home warranty company sent out a plumber. He thoroughly checked everything and there was no leak anywhere. That report was also sent to Graves. Since I never got the original delivery, was getting really low on propane and asked to have a delivery. This time the fill was $117 which is my average. Today, my tank is still at 40%. If I had a leak or hot water heater issues that they lied about, my propane would be empty being its been almost 2 months now. I simply asked them to reimburse me for the $150 I paid to my home warranty company. They have also sent me another bill for the $300 a propane that I never received. They will not admit they made a mistake or fix it.
              Read More
              Read 2 More Complaints

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Robert F.

              02/24/2023

              My wife called Graves today to confirm our delivery appintment today. A lady answered and was very rude to my wife. Telling my wife that she would not tell her a time that they'd be coming to fill the propane tank, "they had lots of customers to help". We scheduled the delivery a week ago. I called and spoke with a manager named *****, and she was very rude right off the bat. She immediately cut me off, and said "unfortunately the roads were closed" when my wife had called in earlier, they actually had been only closed from the night before until this morning at 9am, and my wife called after 9am. The manager stated that their driver is not in our area, because the roads were closed, earlier the other lady said that he couldn't get out of his driveway and didn't come into work. Me and the manager argued about the roads being closed. I told the manager that I'd be fine with propane being delivered next week, and she wouldn't give me a time for delivery. She just kept going back to the roads being closed, which they were only closed until 9am this morning. She said that she'd have the driver call me. I receive a voicemail from **** their driver, he said on the voicemail rudely, "well need all the snow removed around the gate, all the dog waste removed, a path shoveled to the tank, he told me this was his personal number and I don't need to call and harass the office". I called him back, he said that if I can't meet those demands he won't deliver my gas tomorrow. He ended up saying that he will cancel my delivery, I was a little fing crybaby, that hides behind theeatening people over the internet, he said that I should grow up, he said that he'd come over to my house tomorrow and say that to my face, ye said that he feels sorry for my wife, to grow up, he asked how big I was, said thag I'm not even a licensed contractor. I called his manager to complain, and she told me to find another propane company, and they refuse to deliver my pre bought propane, and will never del
              Read 1 More Customer Review

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

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