ComplaintsforNew Deal Preowned Autos

• Initial Complaint

  03/28/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I bought a vehicle from New Deal Pre-owned auto on 11/11/23, only to find it putting my children in danger on 11/26/23. When I attempted to reverse, the car unexpectedly surged forward, hitting a pole. Upon seeking assistance from the dealership, *****, the service manager, callously dismissed my concerns, citing that since it was the 16th day of ownership, they were no longer obligated to help.After towing the car to a mechanic, it was determined that the vehicle was never fit for safe driving and should not have lasted beyond two weeks. Despite this, the dealership held onto the car until December 27th, 2023. Upon its return, further inspection revealed that no repairs had been made, and critical components were disconnected, rendering the vehicle unsafe.Contacting the bank revealed conflicting information: while the dealership was obliged to repair the car within 30 days per contract terms, they failed to do so. Despite state laws mandating a 15-day window for such issues, the dealership disregarded this. Subsequently, the bank deemed the contract fraudulent and agreed to cancel it.Upon returning the car to the dealership and requesting a written cancellation of the contract along with my deposit, I was met with hostility from male employees who adamantly refused my request. Despite this, the dealership repurchased the car from the bank but has yet to remove the contract details from my name. Additionally, the bank, despite initially siding with me, has ceased communication and is now demanding payments.I am left in a precarious situation, unfairly burdened with payments for a car that has jeopardized my family's safety, and struggling to rectify the unresolved contract issues.

  

  Business response

  04/16/2024

  We are never happy to hear a customer has had a problem with a used vehicle they purchased from **. However, sometimes in this industry these things happen.
  After reviewing the complaint above we respond as follows:
  
  Customer purchased a 2016 Buick Enclave in November as stated by the customer. Two weeks later the customer notified us of a transmission issue. We did not have any loaner vehicles to give the customer, the customer said they could not leave the vehicle with us to inspect unless they had a vehicle. Eventually in December we were able to replace the transmission at no cost to the customer. That was the only concern at the time. Month later, in January, the customer called and said there was a CEL for other issues as stated. We explained that it is pass the implied warranty period but if there is an issue with he transmission we would have no problem inspecting. Customer was told that the transmission is in relearn mode. This is common with newer vehicles as the computers take a while to program to new major components such as a transmission. If the customer is still having issues with the transmission, we ask to simply bring the vehicle back to us. We do not and have not had any interest in the vehicle or buying it back after the sale. We can do any work needed on the vehicle at cost for the customer as a good faith gesture. Again, if there is any issue with the transmission that was replaced,we ask the customer to bring the vehicle back.
  
  We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact us.
  
  Sincerely,
  New Deal Pre-Owned Autos

• Initial Complaint

  02/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We recently financed a trucked through this Dealership on 10/16/23. We are pursing action due to their negligence and failure to act in good faith. They have been unable to retrieve the title of the truck and produce a license plate due to being unable to contact the previous owner. As a result, we believe the contract should be rendered null and void. Furthermore, the truck has had numerous major issues since driving it off the lot, none of which were disclosed to us prior. Since the first week of having the truck to current day, the truck has been in and out of the dealership more than 3 times for days/week(s) at a time, yet the issues still persists to this day. Aside from the missing title, the main issue is the excessive smoking coming from the exhaust (I can provide proof and mechanic reports). The dealership was unsuccessful with each attempt to fix the smoking issue. In fact, after one of the services on the truck, it all of sudden would accelerate on its own - while touching the pedal and without. I can provide more information on all of this along with our communication with the dealership. I believe the total cost of the truck comes out to $23,359.68. We put $3,600 down and have paid thousands since. We shouldn't have purchased from this dealership as the reviews online raised multiple red flags but they reassured us otherwise and did not disclose anything wrong with the truck.I don't know what you are able to do here but I was advised to submit complaints to the following three - you, Attorney General, and ******** whom we financed the car to. I've already tried to initiate an investigation through Westlake and provided them all the information but they have not been responsive or seemingly helpful. Given the circumstances, we believe it may be possible to void the contract and be given full reimbursement. We greatly appreciate your time and consideration into looking into this. Please don't hesitate to reach out with any questions!

  

  Business response

  02/15/2024

  We are never happy to hear a customer has had a problem with a used vehicle they purchased from **. However, sometimes in this industry these things happen.
  After reviewing the complaint above we respond as follows:
  
  If the customer would like to return the vehicle, we have no issues giving a full refund as well as any payments that the customer has made as long as show proof of payment. We are aware of the situation and again, if the customer would like to return the vehicle will give full refund of down payment as well as any payments the customer has made in the mean time.
  
  We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact us.

  Customer response

  02/16/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************************
  
   
  

• Initial Complaint

  06/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used car from this dealership, and it broke down 10 minutes after I drove it off the lot. That was 10 days ago. I paid cash for the car. I was told I had a 15-day or 500-mile warranty. They have promised that the car would be ready the next day three times. Now, it appears they are ignoring my calls. I have no transportation. They promised me a loaner car when the car broke down. That never happened. I would like to have my money back at this point. If they are unable to repair the car, I should get a refund. They handed me a folder and told me that it contained the contract I signed. I have now discovered it is just the extended warranty paperwork. I feel like I was duped.

  

  Business response

  06/14/2023

  We are never happy to hear a customer has had a problem with a used vehicle they purchased from **. However, sometimes in this industry these things happen.
  After reviewing the complaint above we respond as follows:
  
  We have repaired the vehicle and have returned it to the customer. Due to the age of the vehicle,it was not easy to get parts or find someone that could program what was needed for the vehicle. We communicated with the customer that we were doing our best we could. All our paperwork is done electronically, and we can email over all copies if needed. We normally put the customers email during the write up process but sometimes it can be miss-typed and not received. We can double check with the customer email and make sure receives everything.
  
  We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact **.
  
  Sincerely,
  New Deal Pre-Owned Autos

• Initial Complaint

  05/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  New Deal Pre-Owned Autos sold me a lemon. After 3 days of ownership, check engine light came on. We took it to the dealership for repairs under warranty and the vehicle still had same issue after picking it up. We returned it again. They have had the vehicle for 45 days; 41 of which have been consecutive. They keep giving me the run around. Under the ** Lemon Law I want them to refund my money in full. $8793.09. I have also sent them a demand letter with a copy to the Attorney General.

  

  Business response

  06/01/2023

  We have been in communication with ****************. His vehicle is ready for pickup. The vehicle had to have a major head gasket repair done and this was sent out to a third party repair shop. We wish it was a quick and easy repair however in todays world a major repair does take some time to complete. We wanted to make sure the vehicle is ************* and we have driven the vehicle over 80 miles since completion of repair. **************** is welcome to pick up the vehicle any time.

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I spent all my taxes on this car its a 2008 Jaguar x type and now it needs 7 grand worth of work done to it and they said they will not touch it please help me I put 5k and I owe 5 more grand Im just trying to get my money back hosently I dont want the car

  

  Business response

  03/02/2023

  We are never happy to hear a customer has had a problem with a used vehicle they purchased from us. However, sometimes in this industry these things happen.
  After reviewing the complaint above we respond as follows:
  
            We spoke with ******************** about the vehicle he purchased. The vehicle is a 2008 Jaguar as mentioned. It is our understanding the vehicle was taken to  a Jaguar dealership for inspection after the sale. Any 15-year-old vehicle will have what manufacturers call Recommended Maintenance. It is our understanding that Jaguar which has an almost $300/hr labor rate most likely will want to install and make the car ***************. If there are any issues that are preventing the vehicle for being used for the purpose intended, or any issues making the vehicle not driveable. We would of course stand behind and request the customer to make an appointment and have those issues repaired under the 15 days /500-mile implied warranty. However, if a vehicle needs maintenance items such as,shocks, struts, boots, belts fluids etc. Those items are considered general maintenance items that do not prevent the vehicle from being operated for purpose intended.
  
  
  We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact us.
  
  Sincerely,
  New Deal Pre-Owned Autos

• Initial Complaint

  01/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Wife and myself test drove vehicle. No apparent issues. Dealership made no mention of needed repairs. I put a $500 Deposit on the vehicle. Wife and I then paid for vehicle in full, with cash (August 23, 2022). Immediately noticed that vehicle was dripping oil onto driveway at home (August 24, 2022). I took the vehicle to a local service center (September 1, 2022), service center listed 4 separate issues that needed to be addressed: 1. Motor Mounts needed to be replaced, 2. ********** pan gasket leak, needed to be replaced, 3. Engine rear main seal cover needed to be replaced, 4. Driver's Side Axle shaft needed to be replaced. Repair estimate would cost approximately $7300.00. I called the Service manager and they told me it would not be covered because those are not safety issues according to ** Revised Statutes. I then drove down to speak with management and was again told by the service manager that the issues with the vehicle were not safety issues and therefore the dealership would not address the issues with the vehicle. All of this took place within the first 15 days of the purchase of the vehicle. I then contacted a local law firm regarding the matter. The Firm **** up a letter and sent the demand letter to the Dealership with specific instructions to contact me personally to discuss the matter. The firm reviewed the purchase agreement and the estimate for repairs and believed that everyone of the issues with the vehicle fell under ******* Lemon Law. The demand letter was dated September 21, 2022. I never received a call or any response from the dealership. The vehicle is in worse condition now, continues to leak oil and is making noises due to the poor condition that the vehicle was in on the date of sale.

  

  Business response

  02/21/2023

  We are never happy to hear a customer has had a problem with a used vehicle they purchased from us. However, sometimes in this industry these things happen.
  After reviewing the complaint above we respond as follows:
  
            We spoke with **************** and explained that we stand behind any major issues that prevent a vehicle from being operable under the Implied Warranty. It is not uncommon for a 16yr old vehicle to have a small oil leak from an old seal or need a motor mount. We explained that we would offer any repair at our cost that would be significantly cheaper than any estimate he received. Even calling the local ************** dealership for these repairs is substantially less than the $7,000 quote **************** received. Everything mentioned in the complaint we can have repaired from a 3rd party shop that we use, at our cost of $2800. This is without them inspecting the vehicle themselves and just going over the items listed. Again, this is a 3rd party shop that quoted us for all the mentioned work. As a good faith gesture,we would be willing to help with $1,000 of this repair and **************** can have all the work stated from the $7,000 quote and only pay $1,800 to the shop we use.If he would like to have this done, we can setup a time to drop off the vehicle for a couple days for parts and installation.
  
  
  We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact us.
  
  Sincerely,
  New Deal Pre-Owned Autos

• Initial Complaint

  09/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from them on July 16th, 2022. 4 days later (July 20th, 2022) after driving the vehicle, it stopped working. They sent a tow truck to pick up the vehicle because it was dangous to drive in the condition it was in. once they picked the vehicle, I didn't heard from them until July 31st, 2022. and the only reason I heard from the dealership was because I kept calling and no-one would give me an update on the car. until finally I was able to talk to the manager. He then told me that the mechanic is too busy and he'll get back to me once the mechanic checks the car. Weeks go by and still no response. Finally after calling and calling. the manger informs me that the vehicle will need a new transmission. a couple weeks go by and I still haven't heard from the manger about the vehicle being fixed. I call and call again until I get to speak with the manager. thats when he tells me the first transmission didn't work so they will have to order another one. weeks turn into months and now he's saying the second transmission doesn't work and that they will have to order a 3rd transmission. That's when I asked him if he's using old and used transmissions. That made him pretty upset and mad and he just hung up on me. The next day I asked if he can just give me a different car because clearly that one isn't working out. he told me no. that the owner doesn't want to. At this point , I want nothing to do with them nor the car.

  

  Business response

  10/03/2022

  We are never happy to hear a customer has had a problem with a used vehicle they purchased from us. However, sometimes in this industry these things happen.
  After reviewing the complaint above we respond as follows:
  
  We have tried to contact Ms. ***** and each time she has hung up on us. The vehicle is ready and has been repaired. We even put 2 new tires on it as a courtesy. There has been an issue with getting parts, in this case a transmission. We received a transmission and was told it was in great shape, however once we received it, it was apparent it was not. We got another transmission and had it installed and ready to go. Upon test driving the vehicle it began to shift hard and was not up to our standards. We finally received a great transmission and vehicle shifts perfect and has been driven thoroughly. We did offer a loaner vehicle when the vehicle first came in as well, but Ms. ***** turned down the offer. It is unfortunate how long it took but we are happy to say the vehicle is ready and has been detailed, filled of gas, transmission installed, even 2 new tires as well. We can have the vehicle delivered if that is easier for the customer as well.
  
  We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact us.
  
  Sincerely,
  New Deal Pre-Owned Autos

• Initial Complaint

  08/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used vehicle at new deal pre owned autos in *************************** on July 15,2022. After a few days we were experiencing some issues with the steering and smelling fuel after we drove the vehicle. We spoke to the lady that helped us finalize the paper work and she adviced us to being the vehicle in to be inspected since it's in the 15 days. We took the vehicle in and the service wouldn't even look at the vehicle as steering is not covered. He didn't even check our other concern to see if the vehicle was functioning fully. We set up an appointment with the vehicles main dealership to be inspected and were informed it has a serious fuel leak above the tank. This is the smell we continued to smell as we drove. New deal needs to fix this vehicle since they refused to even inspected it during our 15 day warranty period. The dealership found ******* is major issues with this vehicle. This is not right the 15 days is set for issues to not be ignored.

  

  Business response

  09/28/2022

  We are never happy to hear a customer has had a problem with a used vehicle they purchased from us. However, sometimes in this industry these things happen.
  After reviewing the complaint above we respond as follows:
  
  We are not sure where the miscommunication went but if the vehicle indeed is leaking gas, we would have no issue looking at the vehicle and repairing the issue. We have spoken with our service department and let them know that the customer will be calling to make an appointment. We ask the customer to drop off the vehicle for at least a day or two just in case parts are needed for the repair. Hopefully it is just a hose clamp or something simple that is loose and can get back on the road quickly.
  
  We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact us.
  
  Sincerely,
  New Deal Pre-Owned Autos

• Initial Complaint

  07/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After purchasing a vehicle july 18th it now has to be repaired a third time. I filed a complaint only a couple days ago and now I am filing another. Last night july 27th my car overheated once again. This is a used car I purchased only 10 days ago. This will now be the third time my car will be needing to be fixed due to failure to operate. I am requesting a full refund on this car because I was sold a lemon car. I paid $10,800 for this car of my own money!

  

  Business response

  08/03/2022

  We have stood behind the vehicle purchased by **************** and will stand behind it with any over heating issues that prevent the vehicle from being driven. We had a new water pump installed from an outside shop and test drove the vehicle for over 40 miles to make sure it was repaired. **************** called us a few days ago and said the water pump is leaking again, however not over heating. We are having the vehicle towed at no expense to the customer to the Chevrolet dealership and having them inspect for this leaking issue. We believe the leak that the customer is seeing is just condensation and not actually from the new water pump installed. If the ***** dealership does find that there is a water pump leak, we will cover the repair at no cost to the customer
  
  
  We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact us.
  
  Sincerely,
  New Deal Pre-Owned Autos

• Initial Complaint

  03/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 01-29-22 my fiance and I went to ************* on *********************************************************************************** to look at vehicles due to the fact that we have a one and a half year old and I'm 4 months pregnant with another child and need a reliable vehicle. we found a 2010 ********** CC that my fiance took for a test drive but notice the check engine light was on and told the sales *************** and he said he would look into next day we went back and the check engine light was off so we bought then about a mile before we get to the house the check engine light pops back on. The following day we contacted **** and let him know that the check engine light came on and my fiance took the car back to the dealership **** said that they would fix it he said bring it in that following Tuesday which was about 5 days away which we did and in the meantime we took it to the dealership to have the check engine light read with a obd scanner and the code was for the "turbo / supercharger boost system performance". That Tuesday I took the car back and they told me I didn't have a appointment and gave me the number to the service manager ***** so when we got home we called and made an appointment for that ***** told us if we were over the 15 days or 500 miles that the problems on us but we we're under that plus we made it known the day after about the check engine light came back on which tells us that they turned it off the first time without fixing it. This time we took the car in and they said they fixed it, we picked up the car then an hour later on the way home the check engine light came back on again we took it back the next day as the code read the same it did the first time only this time they said that they're not fixing it because it's the turbo speed sensor and they replace the turbo pressure sensor or vice versa and we're over the 15-day policy. Obviously they never fixed the problem the first time cuz the same code came back on after we picked it but up involving the turbo

  

  Business response

  03/23/2022

  We are never happy to hear a customer has had a problem with a used vehicle they purchased from us. However, sometimes in this industry these things happen.
  After reviewing the complaint above we respond as follows:
  
  After speaking with our employees, we believe there was a communication issue and was not known to the right individuals that there was a delay in setting a service appointment. We have spoken with our service manager *****, and we ask the customer to set up an appointment to take care of the check engine light at no cost to the customer. We will repair what is needed for the turbo speed sensor.
  
  We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact us.

  Customer response

  03/25/2022

  I received a text from ***** saying bring the car in Mon at 10am and that it will be there for a few days which is fine if that's what they need to fix the problem right however a loner car or rental is needed while the car is in there care as the money I've already spent on Lyfts the 3 times that I've already dropped the car off and the time my fiance and I have taken off from work is all ready reaching close to $500 we had to pay out of our own pocket so if they need me to drop of the car for a few days so they can fix the issue the right way this time then I need use one of there loner vehicles they have at the dealership furniture cost comes out of my pocket for Lyft and appointments and getting the kids to and from school and so it doesn't cost me anymore and I would be more than happy to do whatever is necessary for them to fix the issue
  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  Regards,
  
  
  *******************************
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩