Complaints
This profile includes complaints for New Deal Preowned Autos's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 23 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/16/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a vehicle on 5/10/2025 I haven't received the plates for the vehicle the *** has my old vehicle as inoperable and there's nothing stating that the new vehicle can't be registered.Business Response
Date: 07/24/2025
We are never happy to hear a customer has had a problem with a used vehicle they purchased from us. However, sometimes in this industry these things happen.
After reviewing the complaint above we respond as follows:
We are glad to report that the Registration and Title work has been processed. Motor vehicle had an abandoned vehicle for customer when we attempted to process paperwork. Customer was able to get it cleared with MVD and should be receiving registration in the mail in the next day or two. Mailed to customer address on 7/20/25.
We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact us.
Sincerely,
New Deal Pre-Owned AutosInitial Complaint
Date:06/14/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently purchased an EV car 3 days ago and was lied to about the miles it gets per full charge after being told 150 miles I researched and find it gets 120 miles not a big deal really there but after having a full charge I literally drove 26 miles and only had 5 miles left. My wife called New Deal and they laughed at her and said welcome to your new normal now. So I emailed them and didn't say anything threatening or anything like that just mentioned a lawyer after they offered to inspect the car and then wouldn't because I called the guy a punk for laughing at my wife like they did. Again nothing threatening in anyway. But now they refuse to inspect the car. ****** also they let me leave with the car and the loan isn't even processed yet. They're missing documents that I was told not to worry about but when I look at ****************** they're saying it's not processed yet.Business Response
Date: 06/23/2025
We are never happy to hear a customer has had a problem with a used vehicle they purchased from us. However, sometimes in this industry these things happen.
After reviewing the complaint above we respond as follows:
Mr. ******* purchased a ********** E-Golf and notified us of the range issue. We have spoke to Mr. ******* and said to bring the vehicle in so we can inspect the vehicle. He has yet to bring the vehicle to us to be inspected. We notified Mr. ******* that threats would not be tolerated and if the vehicle has an issue,we will be happy to inspect it, however if he will not be civil then we are unable to help. His exact email was Listen here you punk. You lied to me and my wife about the distance the ***** gets per full charge I did research it and it says online 120 miles or more for a full charge this piece of s*** didn't even get me to and from work and I only drive 13 miles each way and was using very minimal acceleration. This needs to be fixed somehow before something bad happens.
We can look past the threats and just want to simply have the vehicle inspected for the customer.
We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions,please do not hesitate to contact us.
Sincerely,
New Deal Pre-Owned AutosInitial Complaint
Date:06/09/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Went to New Deal on May 10th 2025 to trade in my 2012 Jeep Liberty but was turned down to trade in and was told had to finance a vehicle from them instead. Browsed around at a few vehicles and 2 out of the 3 did not interest me. Found one I liked. 2017 ******* Tucson. Did the paperwork on it, was told I had to put $1500 down in order to walk away with the car. I put down the payment, headed into the main office to sign all the paperwork and was given the key. Monday I get a call that i need to show up at the dealership **** as my loan was declined. I show up, now I have to put down another $1000 if I want to keep the car. I said no, that was not the original agreement and I will not be spending more money on a deal I already signed. I asked for my money to be refunded and was denied since the transaction had been processed. They finally got another bank to accept the finance and I was in the clear, or so I thought. Brakes were squeaking, the front brakes grind when at a complete stop, service light came on and the drivers seat is unable to be repositioned. I called them and asked them to take a look into it. I had to drop off the car and was promised a 1 day service. I call back the next day, no one wants to give me an answer to why it's not ready. 2 days later i pick it up. Brakes are still squeaking and they look just as old as when I sent it in for maintenance and threw my "old brake pads" in the back seat and said it was completed, but no Invoice could be provided for proof of repairs. The chair is missing a part that was ordered and never installed. Seat not able to be adjusted. Took the car for a trip to the ************ this Saturday June 7th 2025 and the car could not climb up the hills. It dropped speed to 40mph and the RPM's were at 4 with no sign of shifting. I recorded the whole thing. I took it into the dealership to show them and they wouldn't see the video. I asked for my down payment and them to take the car back but they refused.Business Response
Date: 06/13/2025
We are never happy to hear a customer has had a problem with a used vehicle they purchased from us. However, sometimes in this industry these things happen.
After reviewing the complaint above we respond as follows:
Customer brought vehicle back after purchase and brake pads were replaced as requested.We gave the customer the old brake pads to show these are the ones that were on there. Shops we use bill us weekly and sometimes the invoice is sent week after repair. We do our best to get the vehicle back to our customers as quickly as possible after repairs, however sometimes there is a delay in part delivery or other items out of our control. We are not sure what the photos attached from customer show besides the old brake pads as stated. Believe the customer is looking at the brake calipers and metal, those are not replaced when doing brake pad replacement. If the vehicle is having an issue or has a service engine light on currently, we ask them to simply bring it to our repair facility located at *********************************** and we will be happy to look at the vehicle.
We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact us.
Sincerely,
New Deal Pre-Owned AutosCustomer Answer
Date: 06/14/2025
I am not satisfied with the lack of response or accountability taken by the dealership. I have yet to receive a call to get an apology on how things were handled while I was at the dealership. I was given two options of waiting potential weeks to see their outsourced shop (and cause more damage to the verhicle) or get a reposession on my credit. No manager has called to apologize on behalf of their sales person raising their voice at me either. The invoice was never sent to me via email either as it could have once it was ready considering they have my email on file. I've done my own brakes in the past and am aware what calipers, rotors and the pads resemble and those brakes and clips are old, spotted with rust and grind when coming to a stop. This business failed to fix any of my complaints from the beginning as this was not the first of many issues since walking in the to purchase a vehicle in the first place. It is unacceptable.Business Response
Date: 06/23/2025
If the vehicle is still having an issue with the brakes or has a check engine light we will be happy to look at the vehicle free of charge and have necessary repairs done for the customer. We ask the customer to please bring the vehicle to our shop located at ***********************************. Please speak with **** who is the General Manager of the shop as he is aware of the current situation and will make sure the vehicle is repaired.
Sincerely,
New Deal Pre-Owned AutosInitial Complaint
Date:04/28/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 2010 Dodge Journey SXT for a cash price of ******* out the door on 4/22/2025. I test drove the car and noticed the ** was blowing hot and the coolant looked empty. They wrote a we owe you for the ** and said to set a appointment to bring it back. I expressly asked them to check the fluids and was assured this was done. I checked the car fax prior to purchase and was advised the car had a full service inspection and over ******* was put into the car to make it sale ready. I drove the vehicle home and left the car parked. On 4/23/25 I went to take my daughter to school and the check engine light popped on.I took the car to auto zone and had the code read and it came back for my Intake Manifold. I called the dealership and was told to bring the car in on Sunday ( 4/27/25) for the shop to take a look as it was still within the 15 day window. As with any used car I took it to ********* on 4/26/25 for a complete vehicle inspection, as ********* is one of their preferred partners and they even off discounts. Upon completion the vehicle I was shocked to see over $4200 worth of work was needed. I will account for the spark plugs and new tires as that is normally not covered. But not only was the coolant extremely low, but the current fluid was so errored ********* could not top it off because the car needs a full coolant flush. There is also extensive visible damage and erosion on the components that allow the tires and control arms to remain in place: All components listed are required to safely operate the car. I have not heard anything from the dealership as of yet. However the repair shop Manager ****( New Deal Auto Repair) made it seem like ********* made up the work that needed to be done .Either way someone is lying. The inspection either was not done or the lot sold a car with damaged tire rods and control arms that could have failed at anytime putting me at risk for a serious harm.Business Response
Date: 05/21/2025
We are never happy to hear a customer has had a problem with a used vehicle they purchased from us. However, sometimes in this industry these things happen.
After reviewing the complaint above we respond as follows:
We have spoken with the customer and are waiting for them to bring the vehicle back so we can repair the Air Conditioning as promised, as well as take care of the check engine light that came on after purchase. We ask the customer to please bring the vehicle back to us for repair. It is not uncommon for a 15 year old vehicle to have recommendation or suggestions for repairs such as suspension. These are used vehicles and dry bushings especially with the Phoenix high temperatures are common. As the customer stated, ********* Suggestedthese repairs. These are considered maintenance items. We can replace all quoted suspension work, for the customer all at our wholesale price if the customer would like to restore the vehicle to brand new condition. ********* quoted $4,000 as stated, New Deal can offer to the customer all the work quoted for $900. We will gladly take care of the Air Condition and Check Engine Light issues as stated at no cost to the customer. We simply need the vehicle brought in so we can begin repairs.
We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions,please do not hesitate to contact us.
Sincerely,
New Deal Pre-Owned AutosCustomer Answer
Date: 06/03/2025
This is a follow up. I filed a BBB complaint 769060546A44F back on 4/24/2025 . After having my car for 4 days I was told the intake manifold was replaced. However on sat 5/24/25 my check engine light came on and the code is for an intake manifold. If this was fixed why is my check engine lights on. Not very happy, this is the second issue for the same problem. I will be researching the lemon law and following up on my complaint with the *********Business Response
Date: 06/03/2025
If the customer is still having an issue with a repair that we have done. We simply ask the customer to bring the vehicle back to us so we can inspect the part replaced. If it is the same issue, we will happily cover the repair. Sometimes parts come defective or there may be an issue causing this issue. We will cover the repair as long as it is the same repair as previous.Initial Complaint
Date:04/15/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Dad and I went to a few dealerships to look for a new car for me to drive all the way to AK for my yearly summer job. We came to New Deal Pre-Owned Autos on 02/22/25 & found this 2013 Nissan Rogue with only 104k miles on it. We thought the price ($7.5k) was good for the mileage. The dealership said all their vehicles have been through the shop/inspected thoroughly. We bought the car which came with a 15 day/500 mile warranty. I had the car a little over 2 weeks when my check engine light came on. I took it into our local mechanic shop- ******************* & they told us that the transmission & catalytic converter needs replaced. Both being 2 massive issues with this vehicle that would cost over 7K to replace. My Dad called New Deal to see what they could do considering it was only 38 days after buying the car and the problems had shown up a few weeks previously. This was my first time buying my own ******* wasnt completely sure what was going on with it until taking it in to the shop. The mechanic- *****, who was very rude on the phone, told my Dad that it was past the 15 day warranty window. My Dad explained the situation thinking he would understand and the dealership would realize that they possibly had not ran this unit through the shop and it was an oversight but ***** actually laughed at him and when my Dad asked if he thought it was funny he began to get even more offensive. After going back and forth ***** said he could fix the converter but would give us their price of the transmission. The whole purchase feels like a premeditated scam considering their mechanics should have known the vehicle had a bad transmission since the paperwork states that there was very thorough evaluations & repairs to every vehicle that they sell. We would like to have the transmission & catalytic converter repaired or have them take the vehicle back and allow me to select another vehicle. Im in no place to drop thousands & would appreciate any help navigating this situation.Business Response
Date: 05/29/2025
We are never happy to hear a customer has had a problem with a used vehicle they purchased from us. However, sometimes in this industry these things happen.
After reviewing the complaint above we respond as follows:
We would ask the customer to please bring the vehicle to our repair facility and leave it with us so we can inspect the vehicle. Our repair facility is located at ***********************************. The General Manager is name **** and is aware of the situation. Sometimes a bad catalytic convertor could cause the vehicle to not run correctly. We would like to start with this repair and see how the vehicle drives after. We will cover this repair at no cost to the customer as mentioned before.
We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact us.
Sincerely,
New Deal Pre-Owned AutosInitial Complaint
Date:02/04/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This dealership has faulty cars and even though they are second-hand use, ***** ****** and his mechanics do not inspect or test the cars. They are worse than lemon cars. The first day we got our ****** Altima Gray 2017, it drove amazing. A week later, transmission failed, brakes were making noise, wheel alignment was all messed up. The test drive was fine on smooth pavement, but after driving a while we could clearly tell the car had issues. They inspected the brakes and found no worn out usage then, the transmission needed replacing after stalling. They changed them because it was in the limit of warranty. Now, fast forward we come to realize they never replaced the transmission fluid, coolant, brake fluid, and oil after draining it to change the transmission. Fast forwards some more, February 3rd 2025, the BRAKES DONt work!!! We had a collision accident where two minor children were in the back seat, airbag deployed giving a minor concussion and now we are left without a car. This place NEEDS to be investigated as there are so many terrible reviews on **** only! They remove bad reviews on ****** and bribe customers with a gas card if they leave a good review. We want a refund for the amount we put down on the car to buy a new one at a different location. This place needs to be shut down. I will hire a lawyer as well. The truth will get out about this place and I will make it known. I need help investigating and need some answers asap.Business Response
Date: 02/13/2025
We are never happy to hear a customer has had a problem with a used vehicle they purchased from us. However, sometimes in this industry these things happen.
After reviewing the complaint above we respond as follows:
We would first like to say we are glad everyone is safe from what appears to be a vehicle accident. Customer did purchase a ****** Altima at the end of October. The customer brought the vehicle back for transmission issues as stated. We had the vehicle inspected and replaced the transmission with a brand-new transmission from ****** all at no cost to the customer. This repair was done back in November. The other concerns customer had at the time were inspected and vehicle was found to be in proper working order once the transmission was replaced. This accident appears to be a few months after this repair was done as shown on the report the customer uploaded.The statement that there was never any fluid replaced is just wrong. The vehicle would not have been able to drive let alone for a few months after the repair. The photos uploaded show a spare tire on the front of the vehicle. This can severely affect the way a vehicle operates. We recommend the customer to contact their insurance company in regard to this accident as this is what it appears to be is a vehicle accident. Again, this accident happened months after the repair was done to the vehicle.
We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact us.
Sincerely,
New Deal Pre-Owned AutosInitial Complaint
Date:07/11/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
we bought a car 2013 **** Escape on the 07- 14- 2024, and we bought the car straight of the showcase floor. it has only 97,00 miles on it we paid ****** for the car. As we were driving home the car began to start jerking. we took the car right back and told them about it. The mechanic looks at the car then he drove it with us in it and he said oh my wife has the same car and her car act just like that. it might be a front wheel drive but ill check it out for you bring the car back in the morning around 8 am and I have the answer for you about 12 we didn't hear from the guy at 12 I called could not get the guy they kept telling us to call back when we did get in touch with the guy it was around 5 pm he told us it was some type of leak in the line and they fixed it. So we took the car home two days later the car start acting up again they didn't want to do nothing about it so my husband took it to another dealership they look at it but before the look at it they look up the car and seen that this car was in recall so we paid ****** dollars for the technician to do all the test on it to find out the problem it has something to do with a chip. so, we called the **** Dealer Ship about it, and they told us it was expired and there is nothing they could do about it, so we went back to the dealership where we bought the car and talk to the manger and the manger happens to be the mechanic as well. and he said we will not pay for it to get fix. I can call the mechanic I work with, and I don't know what he will charge you but can have him to give you, my discount. We called never heard back from the manger all we want is a refund or get the car fixed.Business Response
Date: 07/23/2024
We are never happy to hear a customer has had a problem with a used vehicle they purchased from us. However, sometimes in this industry these things happen.
After reviewing the complaint above we respond as follows:
Customer purchased the vehicle on 6/8/24 not 7/14. We always recommend the manufacture dealer when it comes to programming a vehicles computer. After hearing the **** dealer was unwilling to work on it. We contracted a mobile programing company, and it is our understanding they were able to fix the issue and update the software needed as of 7/22. This was a $180 service that is typically considered maintenance on a vehicle. However, as a good faith gesture New Deal will cover the cost and it is our understanding the issue is resolved.If it is not resolved, we ask customer to set an appointment for us to further diagnose.
We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact us.
Sincerely,
New Deal Pre-Owned AutosInitial Complaint
Date:06/25/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 2013 ****** Xterra from New Deal Auto on June 6th. I took it for an oil change immediately after. On June 12th the car overheated and I had to park the car. I reached out regarding the warranty on the car and was told it was not valid or not accepted; At the time of purchase I was told that for any repairs or issues I needed to use the warranty.I parked the until June 18th and took the car to Brakes Plus for diagnosis and repair:I was charged for the following services: Brake Pads Front Brake Pads Back Flush Brake System ********************** (found material in the fluid)2 Part Fuel ******************* Steering Flush Thermostat with Houseing Replace Thermostat Heater Hose Assembly 1 Heater Hose Assembly 2 Replace Radiator Hose Thermal Fan Clutch Replace Cooling Fan ************************ Tire Repair - S**** in Driver's Side At the time of negotiating the price I was given 2 options; I was forced to get a warranty and gap for $1000+ and or have $1500 added to the price of the deal; I opted for the lower payment with the warranty and gap; I was told I could give a $1000 down; Later told they required $1500. I agreed to pay $1000 at the time of the sale and post date $500 for the 21st; I am unable to pay the $500 as I have spent over $2500 in repairs on the same vehicle; I reached out to Credit Acceptance to see if I could make arrangements on the balance of the down and they said that is up to the dealer as that is their money; I have been on hold with the dealer for 45 minutes; I've called again and they transfer me and place me on hold; I would like to file a complaint on the dealer and either receive reimbursement for the repairs or they accept the loss of the $500 balance on the down payment; *********** Mgr said I would not get my plates or registration if I don't pay-transferred me at my request and I was on hold, called back and they keep placing me on hold.Business Response
Date: 07/09/2024
We are never happy to hear a customer has had a problem with a used vehicle they purchased from us. However, sometimes in this industry these things happen.
After reviewing the complaint above we respond as follows:
After looking into this vehicle, the registration was processed on the 25th of June. Customer will receive their plate and registration directly from Motor Vehicle. As far as the issue with the vehicle and the attached paperwork. It appears it needed a thermostat and a hose for the over heating issue. New Deal will go ahead and waive the $500 remaining balance on the account for the customer. There will be no balance owed going forward.
We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact us.
Sincerely,
New Deal Pre-Owned AutosCustomer Answer
Date: 07/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
Date:03/28/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a vehicle from New Deal Pre-owned auto on 11/11/23, only to find it putting my children in danger on 11/26/23. When I attempted to reverse, the car unexpectedly surged forward, hitting a pole. Upon seeking assistance from the dealership, *****, the service manager, callously dismissed my concerns, citing that since it was the 16th day of ownership, they were no longer obligated to help.After towing the car to a mechanic, it was determined that the vehicle was never fit for safe driving and should not have lasted beyond two weeks. Despite this, the dealership held onto the car until December 27th, 2023. Upon its return, further inspection revealed that no repairs had been made, and critical components were disconnected, rendering the vehicle unsafe.Contacting the bank revealed conflicting information: while the dealership was obliged to repair the car within 30 days per contract terms, they failed to do so. Despite state laws mandating a 15-day window for such issues, the dealership disregarded this. Subsequently, the bank deemed the contract fraudulent and agreed to cancel it.Upon returning the car to the dealership and requesting a written cancellation of the contract along with my deposit, I was met with hostility from male employees who adamantly refused my request. Despite this, the dealership repurchased the car from the bank but has yet to remove the contract details from my name. Additionally, the bank, despite initially siding with me, has ceased communication and is now demanding payments.I am left in a precarious situation, unfairly burdened with payments for a car that has jeopardized my family's safety, and struggling to rectify the unresolved contract issues.Business Response
Date: 04/16/2024
We are never happy to hear a customer has had a problem with a used vehicle they purchased from **. However, sometimes in this industry these things happen.
After reviewing the complaint above we respond as follows:
Customer purchased a 2016 Buick Enclave in November as stated by the customer. Two weeks later the customer notified us of a transmission issue. We did not have any loaner vehicles to give the customer, the customer said they could not leave the vehicle with us to inspect unless they had a vehicle. Eventually in December we were able to replace the transmission at no cost to the customer. That was the only concern at the time. Month later, in January, the customer called and said there was a CEL for other issues as stated. We explained that it is pass the implied warranty period but if there is an issue with he transmission we would have no problem inspecting. Customer was told that the transmission is in relearn mode. This is common with newer vehicles as the computers take a while to program to new major components such as a transmission. If the customer is still having issues with the transmission, we ask to simply bring the vehicle back to us. We do not and have not had any interest in the vehicle or buying it back after the sale. We can do any work needed on the vehicle at cost for the customer as a good faith gesture. Again, if there is any issue with the transmission that was replaced,we ask the customer to bring the vehicle back.
We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact us.
Sincerely,
New Deal Pre-Owned AutosInitial Complaint
Date:02/14/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We recently financed a trucked through this Dealership on 10/16/23. We are pursing action due to their negligence and failure to act in good faith. They have been unable to retrieve the title of the truck and produce a license plate due to being unable to contact the previous owner. As a result, we believe the contract should be rendered null and void. Furthermore, the truck has had numerous major issues since driving it off the lot, none of which were disclosed to us prior. Since the first week of having the truck to current day, the truck has been in and out of the dealership more than 3 times for days/week(s) at a time, yet the issues still persists to this day. Aside from the missing title, the main issue is the excessive smoking coming from the exhaust (I can provide proof and mechanic reports). The dealership was unsuccessful with each attempt to fix the smoking issue. In fact, after one of the services on the truck, it all of sudden would accelerate on its own - while touching the pedal and without. I can provide more information on all of this along with our communication with the dealership. I believe the total cost of the truck comes out to $23,359.68. We put $3,600 down and have paid thousands since. We shouldn't have purchased from this dealership as the reviews online raised multiple red flags but they reassured us otherwise and did not disclose anything wrong with the truck.I don't know what you are able to do here but I was advised to submit complaints to the following three - you, Attorney General, and ******** whom we financed the car to. I've already tried to initiate an investigation through Westlake and provided them all the information but they have not been responsive or seemingly helpful. Given the circumstances, we believe it may be possible to void the contract and be given full reimbursement. We greatly appreciate your time and consideration into looking into this. Please don't hesitate to reach out with any questions!Business Response
Date: 02/15/2024
We are never happy to hear a customer has had a problem with a used vehicle they purchased from **. However, sometimes in this industry these things happen.
After reviewing the complaint above we respond as follows:
If the customer would like to return the vehicle, we have no issues giving a full refund as well as any payments that the customer has made as long as show proof of payment. We are aware of the situation and again, if the customer would like to return the vehicle will give full refund of down payment as well as any payments the customer has made in the mean time.
We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact us.Customer Answer
Date: 02/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
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