Reviews

Review Details

• Review fromRonad B.

  Date: 08/17/2024

  1 star
  Sold Imogen G4 without a *** required prescription. Will not call me back for a buy back. Only had it for two months on a four year warranty. Paid 2600 dollars. The seller, ****** *****, knew it was illegal to sell it to me, but did it anyway. I found out after I bought it of the illegality.

• Review fromWilliam C

  Date: 07/12/2024

  1 star
  They are con artist charged me $199 to return and was never told about no $199 in our conversation about the portable Concentrator. I am a soon to be 76 year old man that fought in the jungles of ******* and on a limited income...don't know how the company exist conning people like this...think they should be criminally charged here I am on oxygen something you have to have to live how can these people sleep at night.

• Review fromValerie J

  Date: 05/20/2024

  1 star
  I think they are crooks on the low.I paid ****** return it in 7 days and they kept ****** .

• Review fromJanine K

  Date: 05/11/2024

  1 star
  I bought a $3000 Inogen portable concentrator that stopped putting out useable oxygen after a couple of uses. It stopped working within the return period and was replaced with a concentrator that only worked once for 5 minutes. I dont think the replacement was a new unit. Im now told that I am out of the refund window. I will see if **** charge account can help me. I dont recommend doing business with this company.

• Review fromEileen L

  Date: 04/11/2024

  1 star
  The sales representative said he was a veteran. He suggested a concentrator. I paid $1,700. The sales rep said buy it, if it is not what you want, just return it. The ********************* said it was not strong enough for my husband. I spent so many phone calls, I can't remember. Sent emails, called the sales rep. many times. I finally received an email, (just and email) with no return label. I finally had to call *** myself, paid $25.50 I think to ship it. I did get a refund. Not $1,700 but $1,500. Yes, they are the worst company I have ever experienced in my life. I lost $200.00 dollars. My husband was not well at the time and I had hectic days so I did not do much research. I have no idea if this was a new one. I see on Inogen's site, the lowest is about $3,500 etc. Please do not deal with this company.

• Review fromMaria M

  Date: 10/04/2023

  1 star
  I bought the G5 Inogen concentrator and I have been trying to talk to them to return the product and cannot reach anyone. They have the worse customer service I have ever sim. Stay away from this OxiMedical, after they get your money, they will disappear.

• Review fromMike E

  Date: 09/14/2023

  1 star
  We bought a brand new eclipse oxygen concentrator from them after we were told the old one was irreparable. The problem is the new one is made in *****, not *******. The ******* product has a terrible outgassing smell of plastic. We returned it for repair and got it back in the same condition. This is a medical product. How can anyone breathe oxygen from this stinky machine?

• Review fromLaura M

  Date: 05/10/2023

  1 star
  BEWARE. WHEN YOUR EQUIPTMENT IS UNDER WARRANTY OXIMEDICAL WILL TRY AND SELL YOU A NEW MACHINE ******* "BACK UP UNIT". BUY FROM INOGEN DIRECT!

  OxiMedical Respiratory

  Date: 05/11/2023

  We strive to provide our customers with all of their options when they are faced with the need for repair of their machine. This includes offering a back-up unit, which many of our customers find very useful as they don't want to be in a situation where they may be tied down to home while they wait for repairs. Offering the purchase of a back-up machine in no way hinders your ability to receive warranty repair on a machine. The only delay in your receiving warranty service was your insistence on speaking to a manager about your complaint about a salesman, rather than speaking to our service tech about the warranty issue when she returned your call just a few hours after your initial call.

• Review fromDennis C

  Date: 11/02/2022

  1 star
  We think we were deceived thinking we were buying new medical equipment and it arrived in a plain box and the inside packing was not what you would expect from a new piece of equipment. That resulted in us having doubts that it was new. Now we are being charged $100.00 for restocking. We think that this is poor business practices.