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          Charm Box Jewelers has 1 locations, listed below.

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            Business ProfileCharm Box Jewelers

            Jewelry Stores

            Contact Information

            4410 W Union Hills Dr Ste 2

            Glendale, AZ 85308-1616

            Visit Website
            Email this Business
            (623) 516-8999

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This business offers jewelry services from fitting pieces to creating new jewelry designs. Highly specialized in watch repair especially old, rare, vintage watches. 

            Products & Services

            Charms, Unique Jewelry, Watch Repair

            Business Details

            Location of This Business
            4410 W Union Hills Dr Ste 2, Glendale, AZ 85308-1616
            Email this Business
            BBB File Opened:
            3/26/2015
            Years in Business:
            21
            Business Started:
            7/10/2002
            Business Incorporated:
            7/10/2002
            Type of Entity:
            Corporation
            Alternate Business Name
            • Charm Box Jewelers Inc
            Business Management
            • Mr. Stephen Albers, President/CEO
            Contact Information

            Principal

            • Mr. Stephen Albers, President/CEO

            Customer Contact

            • Mr. Stephen Albers, President/CEO
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and selling jewelry

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/27/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered a custom necklace from this company on 11/25/23 for a Christmas gift for my daughter. The website estimated to ship by 3-4 weeks. I did not receive my order initially until 1/2/24 and my order was not correct. I reached out on 1/3/24 to ask for resolution. I was told via email by Charmbox that they would provide a return label and they would fix the item and return to me. I reached back out to Charmbox on 1/11/24 to inquire about the turnaround time for this item since it was a Christmas present that this process of them fixing the order and replacing it would be 5 business days. I requested a tracking number on 1/29/24 and Charmbox could not provide the tracking, stating "Repairs do take some time." I have reached out to them via email on 2/13/24 and 2/22/24 and requested a refund with no response. I still have not received a response or the correct item that was suppose to be for a Christmas gift and I'm just tired of dealing with this situation and this company. I just want my money back at this point.

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dom O

            12/11/2023

            Placed order in October. It is currently December and I have yet to receive a missing item. I filed a complaint regarding the order immediately, till this day no response. I even went as for to reach out to them through social media, still no response. THIS IS AN EXAMPLE OF TERRIBLE CUSTOMER SERVICE!

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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