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Business Profile

Digital Marketing

Web Dynamics
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for Web Dynamics's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 25, 2024, I notified you that the leads you were providing were not from ****, as initially agreed upon, rendering them worthless for my business. In my first email, I clearly stated: "Most all are not Ohio leads, so they are worthless. Please cancel service effective immediately."In a second email sent on the same day, I reiterated: "Cancel effective immediately. This is not what was discussed at all. Leads from every state but ****. DO NOT CHARGE MY CARD ANY FURTHER AND REFUND THE LAST PAYMENT."Furthermore, in a third email sent on September 21, 2024, I provided details of an unauthorized charge of $100.73 to my Discover Credit card for "WEB DYNAMICS *********** AZ." I demanded an immediate refund of this charge.Despite my clear instructions, you have now illegally charged my card again on October 22, 2024, for $100.73.This is an official notice to cancel all services and refund any and all charges applied to my Discover Credit card after September 25, 2024, including both the $100.73 charge on September 21 and the $100.73 charge on October ***** you have not provided any services as discussed, have not had access to my ******** account, and are not currently providing any services whatsoever, I expect a full refund.

      Business Response

      Date: 10/31/2024

      We've completed the work for you. However to avoid any further complaints we've issued a full refund! Wish you nothing but the best 

    • Initial Complaint

      Date:07/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I owned three business, and upon checking my credit card i notice about 5-6 months of an additional charge of $97 when i called them to see what was this charge theybdaid it was a mistake of them because they never posted anything additional from my other subscription. They daid they were going to refund me the money nd they never did. I call about three other times and text, but same promiss thaat somone in accounting will call me. That never happend. Just when i was going to give them my third business, I cancel my two accounts due to theft of service never performed. Shame on them, they lost a good customer that used to talk good about them in conventions. Not any more!I uploaded 1 picture kf a charge, there are more.

      Business Response

      Date: 10/31/2024

      we sent you over all of the content and ads each month. Without a response however we did issue a refund to ensure no further issues or concerns  

    • Initial Complaint

      Date:03/08/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      business has been charging me for 3 products over the past 3 months in the amounts 97, 99 and 75.numerous attempts to cancel with no reply. then company replied and said the cancelation was processing, then not, then yes again, blah blah blah.obvious fraud on their ******* NOT do business with web dynamics!

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