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Review fromNycoal D
Date: 04/27/2023
1 starTwo years later my husband an I are still dealing with the fact that we were mislead when making this purchase and we continue to pay more in electricity than we did before we trusted this company to do right by us. They have now ghosted us after we almost came to a resolution with the previous Manager. Once the new one took over he clearly did not want to deal with the mess his company created. To this day we have been completely ignored and now we plan on taking further action. After reading their ******** reviews we are not the only ones that have been screwed over and mislead by this company.
Volt Energy LLC
Date: 04/28/2023
The solar system that was installed is producing according to warranties and expectations, but that warranty does not cover the electrical usage patterns of the home, only the production of the system.
Financing options that are used assume that the customer uses any incentives they receive towards the financing to keep the payment lower, this customer did not apply the incentives towards the financing, so their payment increased to reflect the full balance. We encouraged them to contact the finance company to apply the incentives they received towards the balance to bring the payments down to the expected level again, but this was over a year ago and we haven't heard from them since.
We have gone above and beyond what our service agreement states with this customer. We have come out of pocket for additional equipment on their home at no cost to them, and in good faith in trying to help resolve their concerns, we have sent out cash rebates, and we have even given them credit to add more panels through ********************* We connected them with the installation team with that credit last year and haven't heard anything about the situation since so we assumed that the matter was resolved. It sounds like maybe it wasn't though? We will follow up with ***************** to see where this was left off on that side.
We are very sorry this customer feels that we have been "Ghosting" them, but the conversations that were had last year were left off in a professional and action itemed manner that had the customer and ***************** taking it from there to add more panels to their home.
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