We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plasma Donation

CSL Plasma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plasma Donation.

Complaints

This profile includes complaints for CSL Plasma's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CSL Plasma has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The plasma center schedules one person with 20 people per hour coming in. Basic math figures this out. Us waiting for extra hours due to poor scheduling is not our fault and they constantly are blaming us. Saying we cant speak up and complain because of their problem.

    • Initial Complaint

      Date:11/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sent a promotional email stating I would receive an extra $100 on my first 2 donations in NOV by NOV 30. $40 after the first and $60 after the second. I donated today and was only paid my normal amount $35, when i called customer service to see was receiving the additional $40 I was told it was pending, I asked about the second donation and was told they made a mistake in the marketing email and I would receive the extra $60 after my FIFTH donation this month. I read the email THEY sent me and they stated it was an error, there has been no sorry this was an error email and I received this email ****. Even after speaking with a supervisor they refused to honor they email. This is extremely unprofessional , illegal and false advertising. They need ti be held accountable for the mistake and honor it.

    • Initial Complaint

      Date:12/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started donating plasma in 2019 at the ****** location. When you donate plasma the Medical examiner is suppose to do a thorough analysis, i provided all information of my tattoos and piercings but when I come back to donate in 2022 at the ***** location, I was told I only had one of my tattoos documented (I have 9). Ive donated plasma in 2019, and 2020, both times I was never told that my tattoos and piercings were not accurately documented. So fast forward, december 2022, I was told that I am being deferred permanently because all of my tattoos werent documented. I asked to speak to a manager and asked how that was my fault if Im accurately giving all information to the medical examiner and the medical examiners in 2019 and 2020 falsified information and didnt document everything just as Im telling this current medical examiner before she noticed that only one tattoo was documented. I was then told I am accountable for providing all information of my tattoos, which I did and I feel as its unfair for them to wrongfully defer me because their staff decided to input incorrect information about a patient. Staff should be held accountable for not imputing information correctly, patients shouldnt be or penalized for providing information and because an employee didnt feel like documenting over 10 items. Once I let the manager know I was going to file a complaint, I was told I would need to get off the premises because Im legally threatening, as I did. My friend and I were both coming in to donate December 15,2022 and she was also wrongfully deferred because she left with me because we came together. She didnt say anything to the managers or staff, nor did I say anything to any staff as I was leaving, but they permanently deferred her and thats illegal because that had nothing to do with her nor did she do anything, she was in the back of the line waiting and I told her I couldnt donate so we decided to leave together because we came together.

    • Initial Complaint

      Date:12/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started donating plasma in 2019 at the ****** location. When you donate plasma the Medical examiner is suppose to do a thorough analysis, i provided all information of my tattoos and piercings but when I come back to donate in 2022 at the ***** location, I was told I only had one of my tattoos documented (I have 9). Ive donated plasma in 2019, and 2020, both times I was never told that my tattoos and piercings were not accurately documented. So fast forward, december 2022, I was told that I am being deferred permanently because all of my tattoos werent documented. I asked to speak to a manager and asked how that was my fault if Im accurately giving all information to the medical examiner and the medical examiners in 2019 and 2020 falsified information and didnt document everything just as Im telling this current medical examiner before she noticed that only one tattoo was documented. I was then told I am accountable for providing all information of my tattoos, which I did and I feel as its unfair for them to wrongfully defer me because their staff decided to input incorrect information about a patient. Staff should be held accountable for not imputing information correctly, patients shouldnt be or penalized for providing information and because an employee didnt feel like documenting over 10 items. Once I let the manager know I was going to file a complaint, I was told I would need to get off the premises because Im legally threatening, as I did. My friend and I were both coming in to donate December 15,2022 and she was also wrongfully deferred because she left with me because we came together. She didnt say anything to the managers or staff, nor did I say anything to any staff as I was leaving, but they permanently deferred her and thats illegal because that had nothing to do with her nor did she do anything, she was in the back of the line waiting and I told her I couldnt donate so we decided to leave together because we came together.

    • Initial Complaint

      Date:08/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/27/2022 I donated plasma. It has been 24 hours and I still havent been paid. No one will offer a resolution or tell me when I will get my money. Please help

    CSL Plasma is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.