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Business Profile

Online Retailer

American Freedom Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this *** shop american freedom **************. has charged my bank from my debit card several charges over a yr. sometimes ***** twice a day. the bank said it started out at ***** then it had a diff. name earlier. the *** said its not them so what do i do next

  • Initial Complaint

    Date:07/23/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June of ****************************************************************** the next 2 months they hit me with ****** of non agreed to fake membership charges that I never signed up for. I finally got in touch with them about canceling my so called membership. Was informed that they would refund my money, but came back 2 weeks later saying that they couldn't do it electronically but would send me a check. Turns out it is worthless because it's still bouncing. They need to be held accountable, I now know that im not the only one.

  • Initial Complaint

    Date:07/03/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November, 2022 I bought a pocket watch and was supposed to get another for free if I paid for the shipping. I did that and got the merchandise I ordered. I didn't buy anything else from this company, I didn't sign up for a membership, and I have received no goods or services for all of the charges that they've taken from my debit card since then for a total of $814.46. Here is a list:07/03/2023DEBIT CARD / SHOP AMERICAN FR ******************************************-$39.99 06/27/2023DEBIT CARD / SHOP AMERICAN FR ******************************************-$39.99 06/01/2023DEBIT CARD / SHOP AMERICAN FREED *********** CA-$39.99 05/15/2023DEBIT CARD/ SHOP AMERICAN FREED *********** CA-$39.99 05/15/2023DEBIT CARD/ SHOP AMERICAN FREED *********** CA-$39.99 (this is not a duplicate, it is an additional charge on the same day)04/27/2023DEBIT CARD / SHOP AMERICAN FREED *********** CA-$39.99 04/19/2023DEBIT CARD / SHOP AMERICAN FREED *********** CA -$39.99 04/14/2023DEBIT CARD / SHOP AMERICAN FREED *********** CA-$39.99 03/20/2023DEBIT CARD/ SHOP AMERICAN FREED *********** CA-$39.99 03/10/2023DEBIT CARD / SHOP AMERICAN FREED *********** CA-$34.95 03/06/2023DEBIT CARD / SHOP AMERICAN FREED *********** CA-$39.99 02/27/2023DEBIT CARD/ SHOPAMERICAN8000580 ************ CA-$39.99 02/21/2023DEBIT CARD/ SHOPAMERICAN8000580 ************ CA-$39.99 02/21/2023DEBIT CARD/ SHOPAMERICAN8000580 ************ CA-$39.99 02/13/2023DEBIT CARD / SHOPAMERICAN8000580 ************ CA-$34.95 01/30/2023DEBIT CARD / SHOPAMERICAN8000580 ************ CA -$39.99 01/30/2023DEBIT CARD / SHOPAMERICAN8000580 ************ CA -$34.95 01/23/2023DEBIT CARD / SHOPAMERICAN8000580 ************ CA-$39.99 01/03/2023DEBIT CARD/ SHOPAMERICAN8000580 ************ CA-$39.99 12/22/2022DEBIT CARD / SHOPAMERICAN8000580 ************ CA-$39.99 12/22/2022DEBIT CARD/ SHOPAMERICAN8000580 ************ CA-$34.95 12/01/2022DEBIT CARD/ SHOPAMERICAN8000580 ************ CA-$34.66

  • Initial Complaint

    Date:06/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never ordered anything from this company. The charges are $34.95 effective 04/20/23, $39.95 effective 04/25/23, totaling $74.90. I have no idea how this occurred. I did not order from Shop American Freedom and want a refund they took from my debit card.

  • Initial Complaint

    Date:05/14/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charging my previous CC almost weekly

  • Initial Complaint

    Date:05/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charging $39.99 5 times in 2 months without me knowing ,I called and they lied about sending a refund. I had to cancel the credit card to avoid more problems

  • Initial Complaint

    Date:04/20/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on April 7th 2023 I was $9.95 on April 8th 2023 I was charged $3.95 and today April 20th 2023 I was just charged $39.95 I dont know what Shop American Freedom is but I want my money back and no further charges for something I did not sign up for

  • Initial Complaint

    Date:04/01/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    American Freedom Shop ************* *********************** claims that they are billing me for a subscription I DID NOT AGREE TO. There are 7 withdrawals from my bank account from March ***** 2023 totalling $204.61. I called the company and spoke to ****** who agreed to cancel the subscription and refund my money. Im waiting for this to happen. Please advise others NOT to permit them in their bank account or to NOT DO BUSINESS. NO SUBSCRIPTION IS BILLED EVERY OTHER DAY! ?? I WANT MY REFUND THEN NO FURTHER CONTACT FROM THIS BUSINESS

  • Initial Complaint

    Date:01/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A subscription was made to Shop ******* Freedom and I was being charged 3 to 4 times a month. I have contacted the business multiple times and I was not told why or how much the subscription was for. When I asked to cancel the subscription I was allowed to do so, but could not be reimbursed for all the multiple charges. This has put me in a financial situation and the mistake was not on my end. This is unethical and unprofessional on their part.

  • Initial Complaint

    Date:12/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want this company to stop charging me. The picture attached is the first charge on 12/21/22 they charged me another $39.95 on 12/23/22 and I want my money back.

American Freedom Shop is NOT a BBB Accredited Business.

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