Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/19/2023 I purchased a 2019 Chevrolet Corvette zr1 for $265,712.27 I went to go see the vehicle at autonation chevrolet gilbert to test drive it and buy it. Upon arrival the vehicle was on the lift and i was told by ***************************** (salesman) the mechanic had to take off a bunch of parts off the car to return to original owner, I asked ******* since they were removing parts i wanted to ensure i was not going to have any issues. I couldnt test drive it because of all this. I asked *********************** of finance if I can purchase the vehicle as is with all the parts on it and they said no the owner wants parts and they would not let me purchase it the way we saw it on the lift. ****** would not let me sign a waver that I accept the vehicle as is. We had to wait 1 week for them to take the parts off This lead me to be concerned with the purchase as ****** and ****** said I would not have any issues with it and if I did I was to take it back and work with them on repairs. I started having intermittent issues at higher speeds of a flashing check engine light, service rear axle and stability track system.I brought the vehicle back to autonation chevrolet gilbert for diagnosis where they could not duplicate the concern after 2 weeks because the dealership would need a dyno. We contacted ** protection warrenty and we were told due to the higher speeds I would need to find a shop with a dyno to diagnose the vehicle. I contacted ******************************* in ***** ******* who specializes in corvettes, we set a date for diagnosis on 10/12/2023 I took the vehicle and paid diagnosis.Cords performance diagnosed the vehicle with repairs in estimate provided that were removed from the vehicle causing my concern With a estimate of repair $7,480.19.The concern was brought to ****** the ** and he is not interested in helping or solving this issue.The vehicles issues were caused by autonation chevrolet gilbert and need to be corrected. ****** the ** refused to fix the vehicle.

  Business Response

  Date: 11/27/2023

  Thank you for bringing this concern to our attention. The case is still under review. We will provide a response within ***** business hours.

  Thank you. 

  Customer Answer

  Date: 12/05/2023

  Received a message from dealership BBB that they would reach out to me within 48 hours.
  They never did.  I took it into my own hands and I reached out to **** the director of the dealership and told him my issues and concerns. **** was very professional, he told me to give him until the 1st of December for resolution, I reached out to him today December 5th asking for a update on this issue with no response yet, *********; denied the claim from fixing the vehicle at ************************. His claim was they will not install ************************ parts back on the vehicle to fix it after they removed them and can't get parts back from original owner. 
  I am opening the claim up because nothing has been done or addressed  to fix this issue as of today December 5th 2023.
  The vehicle also now has a solid check engine light on and has codes pO430. I did send this to **** last night December 4th 2023 via text.

  Business Response

  Date: 12/11/2023

  The customer is in direct contact with the Service Manager to discuss their concerns further. The vehicle is currently in the ****************** and communication will continue with themanagement team.

  Thank you.

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used 2021 Dodge Ram in mid-late August of 2023, the current date is 11-8-2023. I have continuously received temporary registrations for my vehicle surpassing their 45 day grace ******* I called the *** and at this point have been told I needed to report them for fraud. With endless phone calls and an in person visit to the dealership with no real resolution, I told them I was forced to hire an attorney and make their practices public because the only information I could get was the title was coming from ******** and it was taking longer to obtain. The same day I told them I would need to hire an attorney, I was emailed a temporary registration for 90days instead of the 30days and was reassured again that they would keep working on it. ABCNews in ******* has already run a similar story with AutoNation of the practice of buying/selling vehicles without proper documentation. I will not be buying from them again and would like to report them for their faulty practices.

  Business Response

  Date: 11/16/2023

  Thank you for bringing this concern to our attention. The case is still under review. We will provide a response within ***** business hours.

  Thank you. 

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 29, 2023 at approximately 3:45pm, I turned left and began accelerating to 45mph. Without warning, my car abruptly went from 40mph down to 25mph with reduced power. I was merging into the left lane as this happened and then had to enter the center turn lane to avoid any accidents. I was safely able to make back to my house later that day. I then called Autonation Chevrolet Gilbert to set up an appointment so I could get my car towed there. I made an appointment with them for I believe was the following day at 1pm. They set me up an appointment and told me who my contact would be when my car arrived. The next morning, I had my car towed through my insurance company USAA. This was a fiasco. The tow truck driver that was supposed to show up at our house at 6am lied to his boss saying he did so. When we called the tow company and asked where the driver was, the manager said the driver showed up earlier and told the manager he rang our doorbell and there was no answer. After this, argument ensues and it was not until after I told him we have a ring camera and can prove no one was here, did he finally actually begin to help us. The car eventually arrives around 11am. The tow truck driver tells me he dropped off keys inside. It is now late in the afternoon and have not heard anything from Autonation about my car. I had an appointment at 1pm and assumed they were still looking at it. I call Autonation at this time to speak to their point of contact they gave me. Whoever was on the phone told me that, the person that they scheduled me for does not even work there and my car has not even been seen by anyone yet. They then transfer me to ****************************, who is now my point of contact. So, I tell him what happened just as I described it here. And he does not believe me. He tells me that it is not possible and that I must have bumped something to make that happened. I again explain it to him, except this time I add that I know it is the gas pedal issue. (So, some time a few months prior, I experienced this similar issue with this car, only at this time there was no reduced power warning. Check engine light was on, but the car was having issues accelerating. It would have reduced acceleration, then after a few seconds it would give a sudden burst of acceleration then go back to normal during regular driving. It did not happen all the time while driving, but it was frequent enough to worry. I was able to take it to Auto Zone and hook it up to their computer to find out what was wrong with it since the check engine light was on. I do not remember what part it was exactly, but I do know it was the gas pedal that needed replacing. Something to do with the pedal not being responsive enough when pressure is applied.). So, I explained that to **** as well and you can tell in the tone of his voice that he does not believe a word I am saying. He again tries telling me it is something I did for the car to suddenly just reduce power. At this point, this should have been my first warning to take it somewhere else. I even told my wife that I thought **** was not even listening to me and she even thought I as being paranoid. So, I let it go and have them work on the car. (My wife contacts her father who pays for the entire service when it has done). I get another call back with a list of c*** they want to fix on my car and not one of them relates to what I have told them. They all assume it is the transmission and it could not be anything else. I am again ignored and I relay my concerns to my wife. She talks to her dad and they both agree just to get it fixed, so we got it fixed. My father-in-law spent $2649.18 in repairs, and we were assured and reassured the problem was fixed, because I did not believe. I do not believe they test drove it, otherwise they would have noticed the huge problem when they try to accelerate past 25mph. So, now it is August 22, 2023 approximately 7:10am it happens again. This time it happens right as I accelerate and had to do a quick U-turn before getting into traffic. I then go back home since I was only about a mile from the house. I do not remember how it happened but my wife and I ended up on the phone with the *************. Do not know his last name. We explained to him that we spent over $2,600, **** refused to listen to what I had to say about the car. I told the ** that I was ignored last time. All he could say first is that he crossed his ts and dotted his Is, whatever that means. He allows me to voice my concerns of what I think the problem is. I tell him, the *************, that I know its the pedal issue and thats was causing the reduced power. He also ignores me and says its something with the transmission. Which is false, proven by the documents I will upload. Both my wife and her dad tell me to switch to another company, but for some reason I dont. I again call my insurance company, this time its ********************* not USAA, we have our car towed to Autonation Chevrolet Gilbert once again to get the car looked at. The car was dropped of on August 24th, dont remember the. We called multiple times throughout the day and the next 4 days because Autonation has refused to work on my vehicle. I again call Sate Farm for a tow truck on August 29th, when I call to let Autonation know that a tow truck is coming to get the vehicle that morning, they insist that they are about to look at the vehicle and that I cancel the tow truck. They tried to force me to allow them to work on my vehicle. I told them no, you are not touching my car, and it will be towed this morning and hung up the phone. I then try to call the ** on his direct line that he gave my wife, but he doesnt answer so I leave a voicemail. Ive been trying to figure out who ***** supervisor is or how to reach them, but they refuse to give me that information. Im curious is to why no one at Autonation, including the **, will return my phone calls and explain to me why theyve made these decisions.We towed our car to ****************** in ***********. The car was fixed and given back to us within 24 hours. If you notice in the paperwork that is attached from APA, you clearly see the pedal accelerator was the cause of the issue and was fixed with no further issue at this time.I would like to know why I have been completely ignored throughout this entire process. Does the ** always run and hide every time there is a complaint? How am I supposed to address any issues with the company that chooses to ignore its customers? I have left over a dozen messages and have called nearly 65 times and **** nor **** choose to return my phone calls.

  Business Response

  Date: 09/27/2023

  Thank you for bringing this concern to our attention. This complaint is currently under investigation. We will need additional time to provide an update regarding this matter.

  Thank you again. 

  Customer Answer

  Date: 09/27/2023

  Why was I lied to about my car being fixed? Why was I ignored when I told you what the problem was?  Why did you put my families life in danger?  Why are you continuing to try and ignore me with this bull c*** response?  Be a man and admit you screwed up and now deserve to reap the consequences of your actions.   

  Business Response

  Date: 10/10/2023

  We sincerely apologize for any inconvenience the customer may have experienced and that you feel you were not heard. During the service appointment in March, an authorized multi-point inspection was performed due to the customer's concern of the vehicle not having the ability to shift gears over 20 mph. However, during the test drive, the transmission concern could not be duplicated, and a sample of the transmission fluid was taken. The recent reference to the transmission was not associated with the customer's current concern with the pedal. Please see the attached repair order. All other recommended repairs were completed, the vehicle was test driven to ensure it performed correctly, and it was returned to the customer. The next time the customer visited in August, technicians were not available for repairs for two weeks, although the management team attempted to expedite the wait time. During this time, the customer decided that they would like to have the vehicle towed to a different location because of the long wait time. We apologize again for any inconvenience. 

  Thank you. 

  Customer Answer

  Date: 10/23/2023

  Actually my only concern was the pedal the whole time. I showed **** proof that the pedal was the issue and was still ignored. Every time we spoke I always mentioned the pedal because I knew that was the problem. I took the car to Autozone to run the computer diagnostics. Showed that to **** and he still refused to acknowledge the fact that it was the pedal. I spoke directly with the ** and told him it was the pedal. My wife and son were in the car with me and will testify that the ** had full knowledge that it was the pedal and still refused to fix it putting my familys life in danger along with thousands of others on the road. 

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** Review: (With response) From a front end sales perspective this dealership is up to par with the rest of them, which isn't ever an awesome experience as for some reason the car buying experience for most dealership is still stuck in the stone ages.When it comes to service BUYER BEWARE!I have a 2022 Traverse that has been nothing but problems from a check engine light, which I promptly took in to be told that it would be up to 2 weeks to look at and no prospect of a rental or anything. Was told it would be fine to drive it and now the transmission is slipping to the point where it is completely unsafe to drive. Dropping it off I was told it would probably sit for 2 weeks again and no real estimate as far as completion time. When addressing the matter with a service advisor I was to that essentially we will get to when we get to it.I was even told that because they can't keep people it might be better to go to another dealership but my car is broken to the point where it is undrivable. This place is fine for a purchase but save yourself the stress and don't go here for service. Horrible experience.UPDATE: Response to this was to contact the General Manager at what would appear to be a direct line but it puts you into the worse phone tree situation that finally after hitting 0 I decided to try sales to see if I could get a human on the phone has resulted in finding out that the General Manager is on vacation so whomever responded to this message must have been from a marketing agency or something that didn't know the internal workings of the company. Waiting for a response from the General Sales manager at this point but this company is not making any friends at this point.Like Share Response from the owner 44 minutes ago Hi *****, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at **************. We hope to hear from you.

  Business Response

  Date: 07/11/2023

  Thank you for bringing this to our attention. The customer has been contacted by our management team to discuss their concerns further. He will be continuing to work with them directly to ensure all concerns are addressed.

  Thank you. 

• Initial Complaint

  Date:05/31/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In march 2023 we went to purchase a vehicle, left with a used f150 and a $500 monthly payment, about 24 hour later we got a call saying our payments were gonna be about $700 a month so we could pay that or return the truck. Unfortunately we couldnt afford that so we returned the vehicle disappointed because we had already signed paper work and put a down payment down the night before. I asked for a copy of my contract to which they said they had shredded it all ready and had no copies of anything we had purchased or agreed to, we were just told our down payment would be refunded within 7 days. Despite them not having a copy of our contract and already letting us down about the vehicles price I gave them 14 days to return my money and it was never returned, I later filed a dispute with my bank and got my money back Only to wake up two months later with my account -$500 from the dispute they ignored. Why this isnt handled months later I have no idea. I have spent the majority of my day calling roughly about 25 times and know one will answer me or my calls get sent to voicemail to get my money refunded. I just want them to make things right and give me my money back.

  Business Response

  Date: 06/06/2023

  Thank you for bringing this concern to our attention. The case is still under review. We will provide a response within ***** business hours. 

• Initial Complaint

  Date:01/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went in 1/2/23 to purchase a vehicle. We were told that we had 5 days to rescind the contract. The next day I spoke with my bank and they will not finance the car. I have made several attempts via phone, text and email requesting someone talk to me about the contract with no one answering or calling me back. We havent taken possession of the car and we want to buy a newer car that my bank will finance. But there isnt anyone to get ahold of.

  Business Response

  Date: 01/09/2023

  Thanks for bringing this concern to our attention. 

  
  We have communicated with the customer directly and addressed their concerns. (cancelled the contract)
  
  Thank you

• Initial Complaint

  Date:12/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract and gave my credit card info to put a deposit down on a 2016 Jeep Grand Cherokee on 10-14-22. It was agreed that I would fly in on 10-20-22 to pick up the Jeep which would give them time to finish reconditioning it for resale. I arrived at the dealership to find the Jeep on a lift with the transmission pulled out of it. The salesman (***********************) who picked me up at the airport seemed to have no idea that the Jeep was pulled apart and his sales manager (*******************) offered me two options. 1 buy me a ticket home or 2 find an alterative vehicle. I was there so ***** and I sat down and there happened to be a 2015 Jeep Grand Cherokee at their AutoNation ************ location 20 miles down the road. They moved my contract from the 2016 Jeep to the 2015 and off ***** and I went to go see the Jeep. When we got to ************ the Jeep was there and it looked great! ***** went inside to get the keys so we could check it out and apparently the Sale manger told ***** to get lost. So we headed back to Chevrolet Gilbert with our tails between our legs. ***** called to check in and when he heard the story about **** he sent us back to ************ where the 2015 Jeep was there waiting for us keys were tossed to ***** without a word said and away we went back to Gilbert to finalize the purchase. By now it was to late to start the 900 mile drive home so I got a hotel and started at 6 a.m. the next morning. About 10 miles down the road the check engine light came on and so I turned around and went back to Chevrolet of Gilbert and sat in the service lane till a service advisor (*************************) checked me in at 8 am. The Jeep coded P0430 for a bad Bank 2 Cat the service manager had the tech clear the code. I asked if it comes back on will I be taken care of and I was told they would and the Jeep came with a 90 day ***** mile warranty. Well the 3 days later the code came back and now no one from AutoNation Chevrolet of Gilbert will respond to my emails.

  Business Response

  Date: 01/06/2023

  Thank you for bringing this concern to our attention. The case is still under review. We will provide a response within ***** business hours.

  Customer Answer

  Date: 01/11/2023

  Have not received an update from the Dealership

  Business Response

  Date: 01/12/2023

  The General Sales Manager has attempted to contact the customer regarding repair reimbursement; however, the customer was not available to talk at that moment. 

  To discuss reimbursement, we ask that the customer return the phone call at their earliest convenience.

  Thank you,

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car last from them and paid the $1000 for an unusually small 4 month warranty and already needed almost $5000 worth of repairs. The mechanics asked how long i had it for and if I had worked done on it and I said no this was the first tike because I only bought it last year. He said the head gasket was in bad shape and someone tried to patch it up in a shoddy half-assed attempt and that they knew would go bad within a couple years which caused the radiator to go bad. Which means their people should have caught that before selling it and makes me think why the warranty was for such a small amount of time like they knew and didn't want to pay for it. Before my short warranty ran out I make an appointment to have my car inspected since it was so under warranty because I noticed at times the electric charge would lower quicker at times. So they did a diagnostic and said nothing is wrong and now the electric battery has a check engine light on top of the issues mentioned earlier. The mechanics said they had that light go on because they tried to fix it multiple times and it would go on and off multiple times and will need to replace some pump or something which will cost me an extra few hundred dollars on top of what I already spent so I have to take it in AGAIN.Also the driver's side back seat door won't open when I hit the unlock buttons on any of the the outside door buttons I have to go into the car and hit unlock button then it will open. Another defective thing on this car. I sent emails to customer relations and they said I should hear back and heard nothing and they said sorry and I should receive a response and I even gave them a very generous offer to appease me which would benefit them even more and they still ignored me.

  Business Response

  Date: 11/23/2022

  Thank you for bringing this concern to our attention. The case is still under review. We will provide a response within ***** business hours.

  Customer Answer

  Date: 11/25/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My electric vehicle, a 2017 ***** Volt was towed to AutoNation ***** Gilbert on August 3, 2022 with an issue with the battery module. Apparently a common defect and problem that although covered under warranty, has never been communicated to consumers. I did not received my vehicle back for over 3-months with little to no communication, unless initiated by me. In that time my car sat in a back field behind the dealership all of Aug, Sept and Oct during the extreme heat and monsoon season. I received it back with all the carpet torn out of the back of vehicle, with a damaged tire (a car part lodged in it) a non working key fob, and a layer of dirt (extremely dirty) on the inside of vehicle due to being outside. I took it to the other AutoNation ***** Mesa for the tire repairs, since I had purchased the tires at that location in January 2021, (tires having less than 8K miles of use) but more importantly because Gilbert had the car for over 3-months, returned it in such horrible condition and had every opportunity to make the repairs. Mesa informed me all filters (over $220) needed to be replaced due to the dirt, (will provide photos from dealership) and that they would NOT warranty the tire with the part stuck in it, although it was purchased through them. That I would need 4-new tires (2-still being fairly new with the less than 8K miles) for a total of $874 w/filters totaling $1094 taking over a week. Again, something that could have been handled by the Gilbert, if not for their lack of service. My car is "normally" in mint condition, kept in my garage and serviced regularly. As well as I've been working remote 3/2020. The filters are dirty because it sat outside for over 3-months and the tire damage was without a doubt done by Gilbert. I don't have car parts in my driveway or garage as I'm a single female living alone. I repeatedly asked to speak with a manager, with no response or resolution and therefore why I'm filing this complaint.

  Business Response

  Date: 11/21/2022

  Thank you for bringing this concern to our attention. The case is still under review. We will provide a response within ***** business hours.

• Initial Complaint

  Date:10/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle in Aug 2016 from autonation Gilbert, during the finance process we were pushed to purchase a service plan and gap protection, which we did. We sold this vehicle in June 2022 and attempted to reach the dealer to cancel these 2 plans. No return calls, so I went to the location and spoke with the Finance Mgr ************ He advised me he needed a payoff ltr from the credit union and I provided the mileage will I was in office. I obtained the payoff letter and sent it to him, he ignored me, 2 weeks later I received an email and he said, we need the **** on the payoff ltr. The credit union Bellco had a hard time providing this as their form letters do not provide this. Finally I was able to get this and emailed it to **** in Mid July 2022. My emails that followed have had no response. I have emailed Autonation corporate for assist, they advise someone will reach out and no one has for 3 months.... I called the service plan Autonation VSP but they say the dealer has to do the canceling. I sold the vehicle in June and have received nothing. Furthermore I also purchased *********************** plan and tire plan. All attached. I am not sure if those are refundable but I feel some is refundable to me on gap and VSP. If I refund is issued, I have moved and would like the refund sent to my **********************************************

  Business Response

  Date: 10/10/2022

  Thank you for bringing this concern to our attention.

  We will reach out to the customer directly to process these cancellations.

  Thank you.

  Customer Answer

  Date: 10/11/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************