Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Mailing Services

The Ups Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 512GB OLED Steam Deck from Steam. They shipped it with ***. No one was going to be home and I didn't want my package stolen so I paid $5.99 to have it sent to the UPS store at ************************************************* I received an email on Tuesday 8/12/25 saying it was there. I received an email shortly after that saying my package was picked up. But I wasn't even in ******* at all on 8/12/25. I go to the UPS store today 8/13/25 and the Assistant Manager tells me they have no record of my package being scanned into their store and I need to contact customer service. I call customer service and they told me my package was picked up at the store previously mentioned. I told them the Assistant Manager has no record of my package at their store. She told me I have to take it up with Steam and also refused to refund my $5.99 I paid to have it sent to the UPS store. So now I'm out $590.72 from a Steam Deck I never received and $5.99 to have it sent to a store that says they have no record of it. *** needs to find my package undamaged or buy me a new Steam Deck as well as refund my $5.99.

  • Initial Complaint

    Date:10/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 14 2023 I paid the ups store in ******* ******* around ****** dollars to ship my package containing a gaming pc, monitor, keyboard, mouse, headset, webcam, controller, and microphone. While at the store i paid for $1000 of insurance as a precuation. The packing that i did was well above anything the employees would have done to include me using a pillow to pad the bottom of the box and an excess of bubble wrap. Before i left the store the employee helping added 6 fragile stickers to each side of the box. Six days later the package is delivered to me in ************ beaten and worn and bore three wholes about 5 inches in length on the corners. When i opened the box nothing was where i originally put it infact i was missing key caps to my keyboard and a remote to crontrol rgb lighting inside my pc. When starting the insurance claim process i told the empoyee the state of things and was reasured id recieve the full $1000 instead it was only for $307.85. I last spoke with an employee of *** on october 4th he said he would push it up the chain again. Ive heard nothing since on october 7th

The Ups Store is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.