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Business Profile

Jewelry Stores

Origami Owl

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Important information

  • Customer Complaint:
    Recently, BBB has received a
    pattern of complaints for this company that may include delivery issues,
    product issues, refund/exchange issues, advertising issues, and customer
    services issues. Some complaints allege that although consumers receive an
    order from the company, the order may be incorrect, contain missing pieces,
    contain broken pieces, or are back ordered.  Complainants further allege
    difficulty reaching the customer service department or may experience long hold
    times. A few consumers allege their emails are often unanswered while other
    consumers experience a lot of back and forth communication with the company
    that may or may not reach a resolution. Origami Owl is currently working
    closely with the BBB to resolve these issues and at this time, is responding to
    all complaints and addressing all advertising concerns.

Complaints

This profile includes complaints for Origami Owl's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Origami Owl has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a locket with charms for my DIL as a memorial of her parents who passed recently. When I received the locket it was defective and I emailed them immediately for a replacement and received an email came telling me I would hear from them soon about how to get a replacement. Its been 7 days and they will not respond to my emails, chat attempts or phone calls. At this point I want to return everything and get a refund.

    • Initial Complaint

      Date:09/11/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am part of their ***** club every 2 month subscription which is billed every 2 months automatically, on 08/09/2024 I received an email stating my order ****** was on the way. When I did not receive my shipment I called to inquire, they stated it got lost in transition and they would expedite the shipment, 1 week later when I did not receive the order I called again to be told they had not processed the order and would do again, again I have not received the order so I called a 3rd time they stated they would email me with tracking number an assured me my order was on the way. I never received my order yet another week later and called on 09/11/2024 requesting to speak with a supervisor. I was put on hold told they had looked into my order and it should be delivered today and she would now be able to provide me with shipping number. I was told issued was resolved and if I still needed to speak with supervisor she would attempt to locate one. It's upsetting that they did not bother to offer any other resolution or reimburse my purchase or even provide a free item for all the inconvenience. They never once kept me updated or provided any information until after the 4th call I made. Very unprofessional and inconsiderate customer service department they have. I am just very unpleased with the way they handled this whole situation.

      Business Response

      Date: 09/11/2024



      Dear *****,

      Thank you for taking the time to share your experience with us. Im genuinely sorry to hear about the difficulties youve encountered with your recent order and the service youve received. We strive to provide excellent service and its clear we fell short in this instance.

      I want to assure you that we have taken your feedback seriously and have investigated the matter thoroughly. Weve identified that there were issues with the processing and shipping of your order, and we sincerely apologize for the repeated delays and lack of timely communication.

      To address this, we have issued a $25 credit code to your account as a gesture of goodwill for the inconvenience caused. This credit has been sent to your email address ***************** from *********************************** You can use this code on your next purchase.

      Please be assured that we are taking steps to improve our processes and communication to prevent similar issues in the future. Your satisfaction is very important to us, and we appreciate your patience and understanding as we work to resolve this matter.

      If you have any further questions or need additional assistance, please dont hesitate to reach out directly to our customer support team
      Thank you for being a valued member of the ***** Club. We look forward to serving you better in the future.

      Best regards,

      Customer Service Team  
      **********************

      Customer Answer

      Date: 09/11/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************

       

      Customer Answer

      Date: 09/11/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************

       

    • Initial Complaint

      Date:11/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted an order line and submitted the order and received an order number and invoice for $28.90 My credit card was charged $31.72 with the same invoice number I attempted to contact the company to rectify the discrepancy and receive a refund of $2.92, but was not able to get a resolution. I feel that this is a shady business practice since I agreed to and received confirmation with the $28.90 charge, but my credit card was not charged this agreed to amount. How can this be legal?

    • Initial Complaint

      Date:08/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 7/7/2023 Amount of money paid: $130.49 Order #: ****** Return#: #RMA1842703 Business offered a refund on the items that didnt fit and said they would send that and next steps via email. 7/27/2023 No further correspondence has been received or returned via our additional emails. Their phone number is only a recording that says they will not be accepting calls.No response via social media comments or direct messages has been answered either.

    • Initial Complaint

      Date:08/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      What I received was a small plastic bag with a pair of jeans inside. No skincare. Literally nothing I ordered. There are two labels on the plastic shipping bag. The labels are identical except for info. One label has my info with a return address of Think Goodness. The other label has a completely different name for someone in a completely different city with a return address of Stitch Fix. There is obviously a problem with their distribution service. The company is a ridiculous nightmare. If you call the 888 number you receive a message saying that they won't take calls after August 15th. It's August 3rd. The phone system still hangs up on you. What a fraud company. Emailed them with no response. In finding company info I found other people complaining about the exact same problem with company ignoring them. I want a full refund of ******. This was my first and last order with this company.

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a rose gold chain last Christmas as a gift, within 5 months of occasionally wearing it the gift recipient had her neck turned green. After contacting ThinkGoodness via tex, phone and email I finally received a response asking for my order # and a photo of the chain. ********** A customer care rep finally responded that she made an exception and gave me an $18 credit for future purchase. Why would I purchase anything further that is junk jewelry that turns your skin green? Replace the necklace, explain why it turned, does it need special care to keep the copper from tarnishing or just refund my entire purchase simple solutions to retain your image and customer base. Buyer beware, just read other BBB reviews. Then ****** reviews, they have a public record of discoloration, broken glass popping from lockets and so on.

    • Initial Complaint

      Date:09/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December of 2021, I returned thousands of dollars in inventory to origami owl for refund. They received it and sent me an email saying nothing had been purchased on my account in 12 months so I was not able to get any money back. In addition, they would not return any of the product back to me. I have sent 4 unanswered emails asking them for some sort of resolution and they have not responded. How can they just take thousands of dollars in inventory? Just because I didnt buy it on my account, doesnt mean I didnt purchase it through another designer during the previous 12 months. In addition, a huge majority of the items are still being sold, so I know they are getting money for it. 90% of the items were still in original packaging. Im hoping for either a reasonable payout for my items or I want my items back.

    Origami Owl is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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