Reviews

Review Details

• Review fromBret S

  Date: 11/04/2022

  4 stars
  My experience with Nerd Power has been a rollercoaster of emotion, to quote the great ***************. It has been a tale of two halves. I would give the first part of our experience 1 star. However, the team rebounded in the second half and delivered an awesome product. I would give the second half of our experience 5 stars.The first three months: 1 Star Review - The NerdPower team was unable to deliver the product they sold us, and attempted to charge us extra to install what we had originally purchased. We struggled to get in contact with knowledgeable resources that could help us make decisions and move the project forward. There were about 3 months of back and forth conversation before our project officially started.- Miscommunication everywhere. Wed have a conversation with one NerdPower team member, and it would be like the conversation never happened. None of the information was documented or relayed to the wider team. It was extremely frustrating.The next three months: 5 Star Review -Our experience turned a corner for the better when I called customer service. ****** took control of my experience and began moving the project forward. He was empathetic, organized, and put us in touch with the right people. Just what we needed to save our experience.- ****** connected us with knowledgeable leaders that could guide our decision making around the products we needed to complete our installation.- ***** from the installation team had significant experience in solar installation, and helped make key decisions on site.- The electricians that worked on our home were amazing. ******* executed a complex project to bend the conduit and hide it from view so it was not an eyesore on the home. *** and ***** were both amazing as well. They treated my home with care, as if it was their own. Their professionalism and attention to detail was top notch, and Im grateful for the work they did on our home.- ****'s communication was great the second half of the project
  

  NeRD

  Date: 11/13/2022

  Thank you ***** for this incredible feedback. It does not go unheeded. Like any construction project there are many obstacles to overcome. Many of the issues you encountered were out side the control of Nerd Power and a number of them weren't. We strive to improve with each new customer experience good or bad. We appreciate your patience during this "solarcoaster". Your decision to be part of the Nerd Family was the right one and we will do all that we can to ensure the investment you put in us is returned. Please do not hesitate to reach out to our customer support team should you need any help.

• Review fromCarol S

  Date: 11/01/2022

  5 stars
  Just wanted to shout out Nerd Power. **** was a gem. He got us solar at a decent price and held our hands thru the entire process. This was the first pleasant experience we have had with any company in a long time. Communication is key and **** nailed it
  

  NeRD

  Date: 11/02/2022

  *****, thank you for the positive review. **** really is a gem! We hope your positive experience continues with us. Please let us know if we can help you in any way!

• Review fromGibran M

  Date: 10/15/2022

  1 star
  I worked at this company for a month. I was never paid a ***** for the time I worked there. My hour sheet showed fewer hours than what I actually worked, I drove the employees to the neighborhoods at my own expense. we'd be knocking on doors for hours under the heat of the sun, I got charged $365 as a "training fee" and deducted from my paycheck which I never received, my training was walking along with another inexperienced employee who started a few days before I did and a brief slideshow. if this company scams its employees it will definitely scam its customers,I do not recommend anyone do business with this company.
  

  NeRD

  Date: 11/02/2022

  Hi ******, I looked up your information to make sure I had all of the details, because I take these issues seriously. We never scam employees or customers - those are very serious accusations. Firstly, the agreement you singed states that a training fee will be applied if you work for less than 90 days - we provided you with gear upfront at our expense and so if you choose not to continue to work for us, we try to recoup some of the expenses we incur in training and equipment you were provided. Our learning management system (the Dojo) has about 8 hours of training that we have customized for the Marketing Specialist role. You mentioned that you only watched one slide show, so it sounds like you skipped your dojo training - which probably would have helped you see more success if you had completed it. There are lots of resources we provide to aid in your success, but if you don't choose to utilize them, then your success may be limited as you experienced. You worked a total of ***** hours in the month you were with us. Those hours are based on the hours you yourself logged in the time tracking system...so if they are incorrect, then you should have alerted your manager to correct them for you. We paid you for the hours you worked less the training fee for a net total of $460 with is about $18/hr. I don't see where any of this qualifies as scamming you, but I understand that your expectation may have been different for this role and it was not likely a good fit for you. We wish you all the best in your next endeavors!