Business ProfileforEvans Air Conditioning & Heating LLC

In November of 2020, Evans Air Conditioning and Heating, LLC installed a Bosch high-efficiency heat pump at our house. They replaced a working unit that was 18 years old, but well-maintained. We were thrilled to have this new unit. On August 18th, 2021, I sent a text to ******* Evans, the owner of the company showing a bulging piece of drywall directly under the condensate pan of our unit. At 8:06pm on August 19th, the drywall fell down exposing my family to the wet insulation and unconditioned air in our attic. While he did have 2 different employees come out to look at the damage and evaluate the cause, they did not clean up the mess, or seal-off the ceiling from the rest of the house. No apology has ever been offered.******* sent a drywall repair company out a week later. They came to the house on August 26th to replace the drywall and apply texture to the repair area.When Evans removed the old, working unit, they also removed an overflow shut-off valve that had prevented any condensate from overflowing onto the drywall below the condensate pan. They did not replace the shut-off valve at the time of installation, and have refused to replace the valve, claiming it is not their responsibility.Despite my repeated requests, ******* has refused to paint the new drywall patch. He has continued to refuse to install a new overflow shut-off valve at his own expense.His last offer suggested I agree to release him from the remainder of his contract before he paints and installs the shut-off valve (even though in his experience the shut off valves have lots of false trips and nuisance failures). He will not finish the full repair with me agreeing to this condition.I just want to be treated fairly. I would like an apology for making my family breathe the unhealthy air caused by the damage. I do not want cash. I want Evans Air Conditioning and Heating to make this right.