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Business Profile

Electrical Power Systems Maintenance

APO Energy Solutions Corp
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a 6.0 Kw Solar Array that should have an expandable capacity inverter rated at 7.6Kw output so I can expand at a later date.I Received a 6.0Kw Inverter and purchase contract stated a 7.6Kw inverter would be installed for when I expanded at a later date. As the Text Messages clearly state, I DID NOT receive a 7.6KW inverter and need this to be made right under the "Service Contract" that was paid for in full.

    Business Response

    Date: 11/18/2024

    This has been taken care of. The part had been on backorder and Mr. ***** was informed about this and I told him as soon as the part came in we would come over and install the new inverter.  I can send you pictures of the completed job if that will help you. 

    Customer Answer

    Date: 11/18/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The actions have been performed and the complaint should be closed with full satisfaction.

    Regards,

    ***** *****

     

APO Energy Solutions Corp is BBB Accredited.

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