Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Spa

Hawaiian Experience Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a monthly spa membership for the Hawaiian Spa in ********, back in July of 2023. The spa was only about a mile from my house. I went online recently to book an appointment and found out that the ******** location was closed. I did not receive any type of communication from them saying that this location was closing. I only found out from a note on their website at the time I was trying to book. I then saw on ****** that the location is permanently closed.I called the ********** location to find out about getting a refund for all my credits. I have 18 total, which is about $1400 in value. The woman I spoke with said that the owners are not refunded any credits and that we have to use them at either their Scottsdale or ******** locations. These locations are *****+ miles away from me. That's an hour to an hour and half drive just for me to go there back. That's just way to far for me to drive and a lot in gas money that I never accounted for in signing up for this. They have been trying to charge my card for a 19th credit, but I have put a hold on it seeing as how I will not be going to these other locations. I am getting emails saying that I will lose my services if they cannot run my card. This is really sickening to me as business owner myself. I would never have signed up for a membership for these other locations. It was difficult for me to get to the ******** one let alone now them requiring me to drive much further to these others. That is why I had so many credit built up, but I was ready to start getting through them. I should not be punished over whatever circumstances that caused them to close their ******** location.The woman I spoke to at the ********** location said to contact the owner's ********** and she provided me with an email address. I have done that but have not received a response back from them as of yet.

Hawaiian Experience Spa is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.