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Find a Location

Offerpad has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Offerpad

      2150 E Germann Rd Ste 1 Chandler, AZ 85286-1662

      BBB Accredited Business
    • OfferPad

      1525 W Walnut Hill Ln Ste 260 Irving, TX 75038-3707

    • Offerpad

      777 S Harbour Island Blvd Ste 125 Tampa, FL 33602-5720

    • Offerpad

      3512 Paesanos Pkwy Ste 206 San Antonio, TX 78231-1248

    • Offerpad, LLC

      25211 Grogans Mill Rd Ste 170 The Woodlands, TX 77380-2170

    Business ProfileforOfferpad

    Real Estate Investing
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.02/5stars

    Average of 266 Customer Reviews

    Customer Complaints

    97 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/17/2018

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers purchasing of homes directly from homeowners and sells them to the public.

    Business Details

    This is a multi-location business.

    Find a Location

    Offerpad has 10 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Offerpad

        2150 E Germann Rd Ste 1 Chandler, AZ 85286-1662

        BBB Accredited Business
      • OfferPad

        1525 W Walnut Hill Ln Ste 260 Irving, TX 75038-3707

      • Offerpad

        777 S Harbour Island Blvd Ste 125 Tampa, FL 33602-5720

      • Offerpad

        3512 Paesanos Pkwy Ste 206 San Antonio, TX 78231-1248

      • Offerpad, LLC

        25211 Grogans Mill Rd Ste 170 The Woodlands, TX 77380-2170

      Location of This Business
      2150 E Germann Rd Ste 1, Chandler, AZ 85286-1662
      BBB File Opened:
      2/25/2016
      Years in Business:
      9
      Business Started:
      6/3/2015
      Business Incorporated:
      6/3/2015
      Accredited Since:
      5/17/2018
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Offerpad LLC
      • Offerpad Inc
      Related Businesses
      Business Management
      • Mr. Jerry Coleman, Founder/CEO
      • Mr. Brian Bair, Founder/CEO
      • Ms. Tracy Sedlak, SVP, Customer Success
      Contact Information

      Principal

      • Mr. Jerry Coleman, Founder/CEO

      Customer Contact

      • Ms. Tracy Sedlak, SVP, Customer Success
      Additional Contact Information

      Fax Numbers

      • (480) 833-0514
        Primary Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      97 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      266 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Shawn S

      1 star

      09/20/2024

      They do not disclose latent defects. Sold a house to an elderly woman that stated they replaced the polybutylene plumbing in property disclosure. Plumbing behind the walls cannot be discovered by a property inspector. Even worse? While the house was vacant, they continued to pay outrageous water bills for months and ignored notices from Clayton County water authority that there was a leak under the foundation! Now they say they have too many properties to know there is this kind of problem and hung up. Trying to find *********************** email to let him know directly how this lady was treated. It cost more to do a poor job then it does to make things right. They could fix it for about $2000 to preserve the relationship, however they made the choice to say kick rocks to this problem they had to know about and passed on to her. Buyer beware!

      Offerpad Response

      09/22/2024

      Please provide the property address you are referencing so that we can look into this matter.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

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