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Business Profile

Online Retailer

Makerflo Crafts

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received the printer on Wednesday, took out all the shipping materials and filled the ink reservoirs with ink. I went step by step by the Start Here instructions. I turned it on, went through the language, date, and time settings. Then the error Close roll paper cover. After checking to make sure I had the cover on correctly, I contacted EPSON. They had me try a couple of troubleshooting things and determined it was DOA. They told me to contact Makerflo to get an exchange.This is the response from Makerflo: Unfortunately, once the printer is used.We can not accept a return.Their return policy clearly states the following: We only exchange products that are damaged, wrong product, wrong size, or defective. My printer has not worked from day one, in fact I can't complete the setup because of the inability for the printer to see that the roll paper door is closed. All I want is another printer that works and replacement of the ink that is in the broken printer.

Makerflo Crafts is NOT a BBB Accredited Business.

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