Customer ReviewsforLexus of Chandler

In Dec 2019 I purchased a new 2020 RX300 from this dealership. 3 months after purchasing the vehicle I started experiencing an issue where I would press down the gas pedal & the vehicle would not accelerate for up to 5 seconds & then finally kick in. The last time it happened I was turning left & was almost hit by 3 cars coming at me @ 50 miles an hour. Thankfully they were able to all brake & avoid hitting me until the vehicle accelerated & I could get out of the intersection. I reported this issue to the dealership 4 times & took the car in 3 times so they could hook it up to computers, drive it, etc. They told me they could find no issue. I was told I could trade the vehicle which I agreed to do for safety purposes. I was told to work with ***********************, general manager of the Chandler dealership. He was very non responsive & ultimately he sold the vehicle we were negotiating on 'out from under me' so he could make a bigger profit. It was very clear to me my safety was not an issue to me as he told me to contact corporate for further assistance. So I opened a case with corporate which took me over 2 weeks to get someone to call me back. Once I finally spoke with the rep, he explained the process & said I was eligible for the lemon law buy back *********** would receive a letter in 5-7 business days stating the process was starting & then a formal letter with the offer to buy in back in 30 days. That never happened. I called back after no receiving the ***************** closed my case so I had to open another case, which I did by directly calling the initial rep I spoke with. I did finally get a letter from corporate stating I was not eligible for the lemon law buy back and they offered me absolutely no further assistance.I had my previous Lexus RX 300 for 17 years & LOVE the car. No issues except regular maintenance. I've had NOTHING BUT A HORRIBLE EXPERIENCE with Lexus of Chandler & corporate this round. Needless to say, this will be my last Lexus EVER.