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Business Profile

Moving and Storage Companies

Pearson Moving

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were booked with another company at and due to a last second emergency were offered this company as a secondary option the night before our scheduled move. The movers did not pack our things secure. They didnt wrap several pieces of light furniture and place it next to outdoor storage. See pictures below. When we called the company they said because they just loaded it into a 3rd party trailer they arent liable. 5/22/24

    Business Response

    Date: 05/29/2024

    This client has a dispute with the freight truck company she hired as they were the ones who transported her belongings-Not Pearson Moving. Our company was only hired to provide the muscle during the loading process. Customer did not provide enough ********************** blankets or cargo straps to secure belongings even after we informed her that she needed more to properly protect her items. Our company did not perform the driving or the unload where this damage occurred. The damage did not occur while our company was loading the furniture. 

    Customer Answer

    Date: 05/29/2024

    this is absolutely not true. There were plenty of extra blankets that we ended up taking in our vehicle with us. There was also extra wrapping that was not used. Your moving crew were the ones that packed everything and decided not to wrap, secure, or cover my furniture properly. We also discovered a tv that you guys broke the screen on due to wedging a heavy table against the screen. The moving crew that unloaded everything kept making comments on how horribly packed the truck was. Our next call will be to the ** office. 

    Business Response

    Date: 05/30/2024

    This customer needs to file her claim with the carrier she hired to move her belongings. Her items were not damaged by us. 

Pearson Moving is NOT a BBB Accredited Business.

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