ComplaintsforZounds Hearing
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Complaint Details
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Initial Complaint
06/22/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
About four yeras ago I purchased Zounds hearing aids with a three year warranty and paid extra one year warranty. Their sales office was down the street from my home. That is why I purchased the Zounds hearing aids. I was told I could make an appointment anytime for a free service checkup. I paid over $4,000 for the hearding aids. About a year after the pruchase the store closed and I was directed the contact the home office. A couple of times I contacted the home office and requested batteries and purchesed heard. About two years ago they quit responding to my calls and e-mails. I needed toe hear, it became a real health issue.I was forced to go out and purchese replacement aids from a different supplier for over $3,000 ever though the Zounds were still under warranty and I was told I would receive free batteries for life.I am requesting a full reimbursement for the Zounds aids are at least Zounds should replace the batteries and tune-up the aids free of charge.Business response
06/23/2021
The customer purchased the ********************** aids on 2/23/2015. The hearing aids come with a 2 year warranty. The customer purchased a worry free protection plan for three years which covers items that are not covered by the warranty (i.e. lost hearing aid, severely damaged hearing aid). The hearing aid warranty and worry free protection plans have expired.
If the customer needs service they can call the service center at ************.
Best Regards,
*************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.