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Business Profile

Hats

Karp Pro Shops

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item from the store and received an email confirming the order July 18th. However, after a month I did not receive any communication of the status. Since the purchase, I emailed on August 12th and on August 19th. No communication has been received. I believe this is a fake business and needs to be taken down before others fall victim.

  • Initial Complaint

    Date:07/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product (April 7th) from the business after seeing their posts on social media. I received a confirmation email and order number after completing the payment.It says 3-5 weeks for order fulfillment. I have reached out on social media and by email for an update on my order and have not received any response.I see many people online with the same complaint.They come across as a reputable business on social media, and are openly encouraging people to purchase their products.

  • Initial Complaint

    Date:03/26/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order and never got it. Email them about it and got no response. I want my money back!

  • Initial Complaint

    Date:01/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this business on November 7th 2023 and received my order on November 21 2023. The product I ordered at the time was a "Embroidered **** Trucker Hat", however I received a snapback hat instead. I since contacted the merchant via their customer care contact service twice, but have not heard back since. They claimed to get back to me in 48 hours, but it's been over a month and still no word from them.I went back to the website a few days after I received my order and saw that the merchant has since changed the name from "trucker" to "snapback" for the same product, but they are still advertising a picture of a trucker hat. Unfortunately, I do not have an image of the description on the website when it said "trucker hat", but I do have evidence of the description in the order invoice. Personally I believe this to be some form of false advertising. I have attached screenshots of the messages I have sent the merchant, the product I received, and of the description of the product in the order invoice before they changed the description name.

Karp Pro Shops is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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