Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Consultant

Smart Path LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Multiple salesmen from this business have visited our residence several times during the past couple days. Two of the visits have been mid-evening. We expressed that we would think about it and contact them if we wanted to proceed with services. They contacted us via text, and we told them we weren't interested. After we denied their services, they have visited our home twice. I have contacted them and made it clear we don't want them to return. I will report this to my local consumers affairs if it happens again.

    Business Response

    Date: 07/24/2025

    To Whom It May Concern,
    Thank you for the opportunity to respond to the complaint submitted by Mr. ***** ******** (Complaint ID#: *********.
    First and foremost, we sincerely apologize for the inconvenience Mr. ******** has experienced due to multiple sales visits to his residence. We take this matter seriously and are committed to respectful and professional interactions with every member of the community.
    Upon receiving notice of this issue, we conducted an internal review and determined that the contact occurred during a period of active outreach by newly onboarded sales representatives. Since then, we have taken the following corrective actions:
    Internal Notification: We have notified our entire sales team on July 17th 2025, including the representatives involved, that this address is not to be contacted or visited again under any circumstances.
    Updated Training: We have implemented additional training for all sales personnel to ensure they clearly understand and adhere to "No Solicitation" requests, as well as promptly honor any customer refusal of services.
    Policy Reinforcement: We have reinforced our policy of immediate termination of contact upon any verbal or written indication that a homeowner is not interested in our services.
    We fully respect Mr. ********* right to privacy and want to reassure both him and the Better Business Bureau that no further contact will be made by our company. His residence has been permanently flagged in our internal systems to prevent future outreach.
    We appreciate the role the BBB plays in facilitating communication and improvement between businesses and the public. Should Mr. ******** wish to speak with us directly, we are available and happy to provide a personal apology and confirmation of the steps taken.
    Sincerely,
    ****** **********
    Smart Path LLC
    **************
    ***************************************************************************

Smart Path LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.