Complaints
This profile includes complaints for DFence GPS's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased GPS device in May of 2024. I had routine problems with device not reporting battery level properly and not locating device on GPS tracker. First device fully died in November 2024. DfenceGPS sent second unit in February 2025. Second unit has same problems: battery level not displaying and battery dying quickly. GPS tracker is reporting device leaving geofence when it is not moving, providing inaccurate reporting data. DfenceGPS support has ignored my last three requests for support on this device. Considering this device has never worked properly or as described since purchase, I'd like to back out of this transaction and go our separate ways. DfenceGPS has been unresponsive to me. Thank you.
Business Response
Date: 08/07/2025
Yarell,
Please find the enclosed email from the customer issue in question. Issue has been resolved. Please update our BBB status. Thank you.
From: motorcycles <****************************>
Sent: Monday, August 4, 2025 7:04 PM
To: ***********************************************************
Subject: It's working!
******,
Hallelujah! The replacement device arrived over the weekend and today I was able to confirm the geofence worked properly and reported me leaving accurately both times.
Im happy to have a working unit finally, thank you so much for sticking with my case.
Ive got the old unit wrapped in its box, Ill drop it by the shipping store in the next couple of days.
Thank you again,
***
Best Regards,
Customer Answer
Date: 08/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** ****
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