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Business Profile

Book Publishers

TheBookPatch.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Publishers.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/02/2023

    Type:Customer Service Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please check in to "The Book Patch" of ********** **. I have published with them since 2016 and this month I did not receive my author profit check via PayPal (expecting over $1000) I've been trying to reach them for over 2 weeks. I have called and left messages, emailed and tried reaching them through ********* I recently learned from another author that she has not received her profit check either. The Book Patch has been sending out mass marketing emails and FB posts trying to get people to order more and get more business, yet they won't respond to any messages or pay their current authors. They have now shut down their website so transactions cannot be viewed.
  • Initial Complaint

    Date:02/12/2023

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 16, ********************************************************************* via PayPal. On Dec 9, I emailed The Book Patch stating ****** said my account had no transactions, the link to claim the transaction no longer worked, and I was reaching out because the original email said I had until 12/16/22 to claim the money. I received an auto responder email and nothing more. I emailed again 12/13/22, stating I had not received a response. I emailed again 12/14/22 with proof from PayPal that the transaction ID did not exist on their end and again 12/15/22 since I had still not received a reply. On 12/15/22 I requested an immediate response and re-sending of the payment. On 12/30/22 I emailed again since there was still no response. I finally heard back 1/3/23 stating there was delayed response due to the holidays and confirming my PayPal email. I heard nothing until 1/9/23 when I wrote again for updates. on 1/12/23 I was told that the profit payment would be resent on Monday 1/16/23. That did not happen. I emailed 1/18/23 to follow up and have not heard a response since. I emailed again 2-12-23 to notify The Book Patch that I was no longer doing business with them and filing this complaint, as well as requesting again that they remit payment immediately.I am requesting The Book Patch immediately pay me all outstanding profits earned.

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