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Business Profile

Storage

Myplace Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We stored our RV at Sunshine Storage (now operating as MyPlace Self Storage) in ***************, ** for over 5 years. We paid our July 2025 rent in full on July 1st. Without any warning, we received a voicemail on July 8th from a blocked caller ID stating we had hours to move our RV or it would be towed at our expense.This was our first and only direct communication regarding any lease termination. After digging through our inbox, we discovered a single email dated May 31st stating that if no response was received, our lease would end June 30th. We never saw or replied to this email yet were still charged for July rent, which directly contradicts their own stated terms.When we called to clarify, staff were hostile and dismissive. We heard a supervisor in the background say, If they dont like it, too bad, and the staff member on the phone was equally rude. No consideration was given to the fact that we had received no formal notice. Only after we protested did they allow a few more days, but it still wasnt enough.Our RV had not moved in 5 years and needed prep. Because of the rushed timeline, we were forced to give it away, miss 3 days of work, and endure immense stress. When we asked for a refund, we were told our situation wasnt their problem and were ignored afterward.This business failed to provide proper notice, acted unprofessionally, and charged us for a service they immediately revoked. We are seeking a full refund of $120 for the July rent and believe this businesss behavior was deceptive, unethical, and should be addressed.

Myplace Self Storage is NOT a BBB Accredited Business.

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