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Business Profile

Cleaning Services

Clean AF

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Clean AF LLC for a professional move-out cleaning service and had one of the worst customer experiences Ive ever encountered.The cleaner they sent, *****, initially quoted a certain number of hours, then told me she needed one additional hour to finish the job. I agreed to the extra time and paid accordingly, trusting that the service would be completed to move-out standards.After she left, I discovered the apartment was still visibly dirty. Areas were missed, basic cleaning tasks were left incomplete, and it was clear the job was rushed or not done thoroughly. I reached out to the owner, *******, to raise my concerns and instead of taking accountability or even offering a simple apology, she placed the blame on me for not adding more time.Let me be clear: it is not the clients job to manage how long a cleaner needs. That responsibility falls on the service provider. Im not the cleaning professional I relied on their expertise to assess the job and communicate if more time was needed. ***** confirmed to me that the job was done. Had she said otherwise, I would have gladly arranged for more time. But no further time was requested, and now the burden of the unfinished work is somehow being placed on me.When I pushed back and requested either a partial refund or a proper re-clean, I was met with the response: You wont be getting any free service. Good luck finding a new cleaner. After calling her out for the lack of accountability and professionalism, she blocked me entirely cutting off communication instead of trying to resolve the issue.This business demonstrates zero concern for customer satisfaction or quality control. If anything goes wrong, youre on your own. I dont usually leave reviews, but I want to warn others who may trust this company with an important service like move-out cleaning. I would strongly advise against hiring Clean AF LLC.

Clean AF is NOT a BBB Accredited Business.

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