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Business Profile

Dentist

Dentists of Apache Junction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern,I am writing to complain about the business practices of Dentists of Apache Junction. 95 ********** #***, Apache Junction, ** ***** ************ I went there on October 16, 2023. This is my experience. Theyll take x-rays, get you in a chair and theyll have you sign a credit card application before anything is done. Then they will tell you they would like to get a procedure in your first visit, before submitting anything to insurance for approval mind you.I went in for an exam and to get a tooth pulled. First, they put on my new credit card a $400+ charge even before a procedure was done. (to be fair, they took it off) Second, they put on that card another $662 for something I did not want or need, especially not knowing the price! (the dentist even said the jawbone looked good)All I wanted was a tooth pulled, which he did, and without telling me the price they sold me on putting some tiny pebbles in the hole and then sewing something on top, which fell off a week later before I was supposed to go back in a another week. Youre sitting there with your mouth open, bleeding, what are you supposed to do or try to say?I feel this experience was completely underhanded. I called corporate first, Smile Generation, to complain. They said call that dentist, which I did. She admitted they knew insurance wouldnt cover that procedure / pebbles. She also said they got paid already, discuss it with the credit card company. Basically too bad ****** I refuse to pay this $662 and I want that credit account closed. I believe they get you in the chair to sign something so you can get paying interest on a credit card, in my opinion. One more thing. They don't even give you extra gauze pads or a receipt when walking out. I had to ask for paperwork. Unbelievable!They all were very friendly though. Thank you for your time, *************************

  • Initial Complaint

    Date:10/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for services that haven't been completed. i cancelled the appointment and asked for my money back. I have been calling for over a month now and still haven't received a check.

    Business Response

    Date: 10/24/2023

    Refund was issued. 

Dentists of Apache Junction is NOT a BBB Accredited Business.

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