We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Grocery Store

Bro Retail Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Bro Retail Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bro Retail Group Inc has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Prior to July 31 2023 I purchased $900 in gas cards (******************************************************************** *****) because the store rep told me chevron was in all 50 ****** and stated that gas cards can be used anywhere.While in route I arrived in ****** and I was trying to locate a chevron. I asked around and I was told ****** did not have a Chevron. I decided to call chevron for clarity because it didnt make sense.I also called them because I now have $900 in gift cards that I have am unable to use. The chevron rep told me that the information that I was provided at chevron station is false and that they do not have any chevrons in the Midwest.I contacted chevron again once I finally got out of ****** (due to be stranded because I was unable to get gas). I informed the reps of what occurred and told them I need a FULL REFUND due to the fraudulent activity that has occurred at Chevron that resulted in me purchasing the cards.Chevron told me that they would refund me and that I would be contacted None of that has happened Each location has been repeatedly dishonest and has passed the responsibility to resolve this matter on to someoneEvery day the problem progresses and no thing is being done to resolve this matter From 8/1/23 until present Chevron corporate and chevron franchise locations has given me the run around, blatantly lied, and has made zero attempt to remedy this situation.Spoke with on 8/11/23 ********* supervisor ******************* She stated that she was emailing **** about him lying ALL I WANT IS A FULL REFUND ($900) IN THE FORM OF PAPER CHECK FOR THE BOGUS GIFT CARDS THAT WERE SOLD TO ME DISHONESTLY EMAIL IS THE BEST AND ONLY METHOD OF CONTACT FOR ME *******************

    Bro Retail Group Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.