Complaints

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• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10-30-24 paid $3000 deposit for engine rebuild and get truck to run, by 04-2025
  11-12-24 truck was picked up
  Minimal communication
  01-6-25 informed shop I had put insurance on truck, in person visit
  02-06-25 additional $3000 put down.
  No communication unless I called.
  Late May I called to have my truck back. 2 weeks no communication
  Around 06-09-2025 to 06-12-25 I called again requesting my truck, day after they say they will have it towed to wherever if I pay the remaining $591.91. I pay over the phone $614.91. my truck was never shipped to me. I had to call again the next day and demand my truck. Upon receiving my truck wires were running along side the vehicle under the hood. Parts missing, other pieces not connected. Parts that should have been changed look old. Possibly they caused more damage to other parts of vehicle, I am unsure. I asked them to come to where I had the truck and fix it, on their dime, they refused. I have spent $6,614.91 on a lawn ornament. I do not know if my motor even works, I haven't seen it start. They were also supposed to change the ignition out. I cannot even remove the key and the steering wheel is clicking when it turns

  Business Response

  Date: 07/21/2025

  **** ****** hired B&A Engine Works to rebuild the engine
  in his 1988 S-10.  **** arrived in the
  shop, put a downpayment down on the truck and claimed he could not pull the engine
  himself.  As a courtesy to the customer,
  outside of our general offerings, we arranged for ****** truck to be towed to an
  automotive repair shop. 
  10/30/24, a husband of B&A employee communicated with
  **** about picking the truck up on his trailer and moving it as a favor after
  **** made his initial deposit.  **** made
  arrangements with him to be at the residence on 10/31/24. 
  10/31/24 it was discovered that the vehicle did not have a
  key and the steering wheel would not unlock. 
  Therefore, the arrangement as discussed would not work.  A larger towing operation was necessary.  **** stated he would try to make arrangements
  to take the truck to the shop in Barling, AR.  A larger tow service was contacted by B&A
  and at tow truck’s convenience they picked up the s-10 and took it to ******* ********** in Barling, AR for extraction. 
  The engine was extracted by ******* ********** for $900 (that
  was passed through to the customer and reflected on his invoice) and the engine
  was delivered to B&A Engine Works on 11/10/2024.  B&A Engine Works began tear down
  procedures on the engine on 11/12/24.  By
  3/21/25 the engine rebuild was complete.  The rebuild was more complex than anticipated
  due to the extensive rust and corrosion pitting observed inside the engine as a
  result of prolonged sitting. 
  Additionally, a cylinder head core had to be located due to ******
  cylinder head being cracked and unusable. 
  The shop that removed ****** engine did not have time to
  re-install and as such, it was moved to ******* ********** in Cedarville AR on
  4/21/25, at ****** request.
  In the mean time, **** requested that the shop make
  additional repairs to his truck, but specified that he wanted all of these
  repairs done under $1000.00.  I provided
  the parts quote that was given to me by the shop. They said they had already ordered
  the parts.  I told **** the parts came
  out to $500+.  **** provided that he did
  not have the money for parts so expensive and asked if I could ask the shop to
  send them back and order a cheaper brand and put it on his invoice.  I made that arrangement and ordered **** the
  following to be sent to the install shop: fuel pump, radiator, water pump,
  thermostat, flywheel, fuel filter, ignition lock cylinder. 
  ******* **** and B&A Engine Works worked out a deal to
  keep the additional labor affordable. 
  They charged $750 to do the additional labor – which was NOT passed
  through to **** but instead covered entirely by B&A Engine Works.  ******* **** also charged $850 to reinstall
  the engine – and that fee was also not passed through to **** but was covered
  by B&A Engine Works. 
  **** took advantage of B&A’s desire to help him out and
  get him a rebuilt and installed engine and still had the audacity to
  complain. 
  ******* **** ran into many issues installing ******
  engine.  One of the most drastic being
  that ****** wiring harness had sustained significant damage and would not
  operate the fuel pump (or was not delivering fuel to the rebuilt engine).  B&A explained this to **** and his
  response was “well then you need to fix it.” 
  (**** began making unrealistic demands of B&A Engine Works).     
  **** provided that he wanted work to stop on his truck and
  he wanted it returned to his residence. 
  B&A explained that excessive towing was not in B&A’s capacity
  and that these additional services were putting a strain on the business.  However on 6-10-25, we told him we would make
  our best effort to have it towed back to his residence.  B&A put in a tow order for the S-10 for
  after-hours movement.  The following morning,
  B&A employees arrived to see ****** S-10 at the B&A Engine Works
  machine shop.  It was delivered to the
  shop in error.  The following day, after
  additional arrangements with the towing company, we were able to get the
  vehicle to ****** residence. 
  **** then went online and provided a 1 star Google review,
  asked his mother and sister to do the same, without any description. 
  Following that, **** came into the B&A Engine Works shop
  and blackmailed the staff.  He provided
  that he would remove the multiple 1 star reviews if we would go pick his truck
  back up, send it to another shop and pay to have a new wiring harness put in
  the vehicle.  Standing in the B&A
  lobby, he texted his mother and told her to remove her 1-star review.  **** looked at B&A staff and said “that’s
  good faith right there.  I’ll remove the
  others when you fix my truck.” 
  B&A found a shop that would work on ****** wiring;
  however, when **** was informed that B&A would not cover the bill, all
  1-star reviews went back up on B&A’s Google platform and the BBB was
  contacted, in addition to social media harassment. 
  I have attached **** Pepples’ invoice, contact statement
  forms and any other relevant information we have on file. 
  **** purchased AN ENGINE REBUILD.  **** received an ENGINE REBUILD.  The engine was observed in the shop as a
  RUNNING engine.  To have an operational
  vehicle, many components must work together in harmony with one another.  An engine rebuild does not guarantee a “running
  and driving vehicle”.  B&A Engine
  Works was only hired to BUILD the engine – internal repair.  B&A Engine Works does not perform ANY
  other types of automotive work.  We have
  a specialty area – ENGINES ONLY, and all engines that come into B&A Engine
  Works must be extracted from the vehicle, as we are not set-up as a mechanic
  shop.  B&A Engine Works
  remanufactures engines. That’s it.  

  Customer Answer

  Date: 07/22/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I did not blackmail said business, and I was patient. The truck was not delivered in error. The tow truck driver informed me they requested my truck be brought to them, ******** ****** ************. 

   

  When the April 20,2025 deadline approached I requested my truck be taken to my mechanic, whom I trust. But it was taken to another "friend" of theirs. I request a full refund or then to pay to have my truck up and running from my trusted mechanic. 
  
  Sincerely,
  
  
  
  **** ******

  Business Response

  Date: 07/22/2025

  B&A will not engage in a “he said – she said” with the
  Customer. 
  Nowhere in the invoiced services did **** pay for *diagnostics
  into why the truck does not run, a new wiring harness, or repair of his current
  wiring harness, or labor involved in servicing the vehicle to “running and
  driving condition”.  Additionally, the installation
  of said engine was not added to the invoice. 
  This was a courtesy provided to ****.
  B&A acted in good-faith with **** Pepple; however, the
  customer continuously wanted more. 
  Including, services that B&A Engine Works does not offer. 
  Below is B&A Engine Works’ guarantee which can be found
  at *************************
  “We take great pride in our work and want you to be
  satisfied with your engine.  For that
  reason, we offer the following limited warranty on all of our complete rebuild
  packages, unless otherwise stated.  All
  rebuild work is covered for 6,000 miles or 6 months, whichever comes
  first. 
  
  If during the applicable warranty period the engine
  malfunctions due to a defective part we installed or labor we improperly
  performed, we will, upon delivery of the engine to our repair facility within
  the warranty period, repair or replace the defective part and/or re-perform the
  labor at no additional charge to you. 
  The following limits apply:
  
  Limits of Warranty
  This guarantee applies only to the original purchaser of the
  service/build/repair, and only to the actual work performed and parts installed
  under your work order. No other warranty is implied or expressed.  This guarantee does not cover towing, storage
  charges, car rental fees, damage to property, damage to any components due to
  contaminated fuels, lubricants, loss of use, loss of time, loss of income, loss
  of profit, or any other consequential or incidental damages with may be
  incurred because of defective parts or workmanship.  We are not liable for any costs or charges
  incurred at other repair facilities without our written consent.  Additionally, this warranty expressly
  excludes removal and/or reinstallation of the engine.  Removal and Reinstallation shall be the
  responsibility of the Customer.  B&A
  may, at their discretion, assist in removal and or reinstallation. However,
  such work shall be sent to a local mechanic shop and B&A does not accept
  any responsibility or liability associated with the local mechanic shop's
  workmanship and/or quality. 
  
  Customer purchased parts and Customer specified custom
  builds and/or modifications outside of OEM specification are not covered under
  this Guarantee.
  
  Guarantee Voided By:
  Overheating, lack of lubrication, failure to perform routine
  maintenance of engine, off-road use, commercial use, misuse, negligence,
  failure to perform recommended repairs, any performance modifications of
  Original Equipment Manufacturer ("OEM") specification, any
  unauthorized modifications of completed work, failure to follow proper break-in
  protocol and procedures, including but not limited to oil changes,
  towing/hauling during the break-in period of 1200 miles.  
  
  Engine Removal & Reinstallation
  B&A does not offer Removal and/or Reinstallation
  Service.  Additionally, B&A is not
  responsible for and does not guarantee any and all Wiring, Sensors, Retainers,
  Bolts, Mounts, Tensioners, Clips, Dipsticks, Valve Covers, and anything not
  located within the internal casting of the engine block or cylinder head.”
  
  **** will NOT receive a refund for services or parts as the
  work B&A Engine Works was commissioned to do had been performed.  ****’s expectations appear to differ from the
  actual services B&A Engine Works provides.