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            Business ProfileExplore Scientific, LLC

            Scientific Instruments
            BBB accredited business

            Additional business information

            Additional Info:
            A message from Explore Scientific regarding orders and delays: We want to thank everyone for their patronage during this unprecedented era of the pandemic. Many families have discovered the moon, planets, and stars from their own backyards, and this has caused a great surge of interest in astronomy. This led many to acquire their first telescope or to upgrade their old one. Indeed, throughout the industry many enthusiasts have found many items out of stock and very long backorders. Explore Scientific has increased manufacturing demand by expanding our manufacturing facilities and workforce. In addition, we have adopted a program of regularly communicating with our community through live video programs with live chat dedicated to astronomy and exploration where we do our best to keep everyone informed (see explorescientific.com/live).

            Contact Information

            1010 S 48th St

            Springdale, AR 72762-5819

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            (866) 252-3811

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            Customer Reviews

            4.71/5

            Average of 55 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/5/2017

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            1010 S 48th St, Springdale, AR 72762-5819
            BBB File Opened:
            8/7/2015
            Years in Business:
            16
            Business Started:
            1/1/2008
            Business Started Locally:
            1/1/2008
            Business Incorporated:
            1/25/2011
            Accredited Since:
            12/5/2017
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            20
            Business Management
            • Mr. Scott Roberts, Owner
            Contact Information

            Principal

            • Mr. Scott Roberts, Owner

            Customer Contact

            • Mr. Scott Roberts, Owner
            Additional Contact Information

            Fax Numbers

            • (479) 717-2898
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/11/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I purchased a mount for a telescope. The model is IExos 100. The advertising literature states that the mount may be controlled by an Ipad, a pc or an android device. In fact Explore Scientific told me that only an Ipad would work so I had to buy a 500 Ipad. The mount is used to point at objects in the sky and move the telescope so that objects stay in the eyepiece. The ipad worked briefly. When I called back I ended up talking to ******* who at first was helpful. After some discussions it appeared that the mount would not respond to the Ipad and ******* said she wanted to talk to Tj and would call back. That was yesterday. Today ******* will not answer my call, nor email me. It is apparent also that the advertising concerning the android device or pc was erroneous or deceptive. The mount was $600, a polar alignment scope for $100 and battery pack for $100. I would be satisfied with a refund, repair or replacement. ******* ******, Victoria Texas
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            Read 3 More Complaints

            Customer Reviews

            55 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Kevin O

            04/04/2024

            I had an issue with my Exos2 mount not connecting properly with my Windows 11 tablet. I can't say enough about the service I received from Explore Scientific staff. I initially spoke with Doc and Tyler, both of whom were knowledgeable and resourceful. I was connected with Wes, who helped me resolve this very quickly. These are amazing people who know the meaning of patience and understanding. And I greatly appreciate that. The products are fantastic, and the service is stellar. Thank you for that.
            Read 54 More Customer Reviews

            Local BBB

            BBB Serving Arkansas

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