Important information
- Customer Complaint:ABC Fitness Solutions, LLC is a third-party billing company for thousands of health fitness clubs and gyms throughout the United States. ABC does not own or control any health or fitness clubs. ABC does not create or control the membership cancellation procedures of the health and fitness clubs we serve. Although this business has a high volume of complaints, the number of complaints received by the BBB constitutes a small percentage of the health club member accounts serviced by the business. The majority of complaints pertain to consumers attempting to cancel their gym membership agreement. Based on the complaints processed by the BBB, it appears that many consumers do not follow the cancellation procedures set forth in the gym membership agreement that the consumer signed and agreed to. Consumers are advised to carefully review any contracts before signing and have a clear understanding of the cancellation procedures set forth in the contract.
Complaints
This profile includes complaints for ABC Fitness Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 442 total complaints in the last 3 years.
- 165 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint against ABC Fitness Solutions and ******* ******* ***** ***** ****** for refusing to honor my right to cancel a gym membership in compliance with California Civil Code §1812.85.
I signed a 12-month gym membership contract on February 15, 2025 with ******* ******* *****. Due to a change in financial circumstances, I submitted a written request to cancel the membership in early June 2025, and I offered to pay the maximum legally permitted early cancellation fee of $100, per California law.
Despite this, I was repeatedly told by customer service representatives at ABC Fitness Solutions (who process cancellations for ******* *******) that I can only cancel if I (1) move more than 20 miles from the gym, (2) provide a doctor’s note for a medical condition, or (3) pay a $250 “buyout” fee — which is not permitted under state law.
I spoke only via email and was not given the name of a specific representative. However, responses were sent from the ABC Fitness Customer Care team at ****************************
California Civil Code §1812.85 clearly states that health studio contracts must allow cancellation for any reason, and that early termination fees may not exceed $100, or $50 if more than half the contract has passed. Any terms to the contrary are void and unenforceable. ABC Fitness and ******* ******* ***** are ignoring this law and enforcing more restrictive and unlawful cancellation policies.
Business Response
Date: 06/25/2025
RE:
******* ******* – ********
Account#
***********
We wish to address the correspondence you sent regarding ******* ********* membership agreement with ******* *******. ABC Fitness Solutions LLC
is a third-party billing services company acting strictly as such for ******* *******.
Effective June 25,
2025, *** ********* account was cancelled with nothing further due. We believe
this satisfies your request. Should you
have any further questions for ABC please contact our customer care department
at **************.
Sincerely,
****** ************
Member Services
Administration
ABC Fitness Solutions
LLCCustomer Answer
Date: 06/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:06/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an account with *** ******* which I canceled. I then received notice from ABC Fitness that they had opened a new account on the day that I canceled my *** ******* account, and they tried to charge my credit card for ~$100 without my permission. I have asked for proof that I signed up for this new account and ABC fitness will not send a copy of any signed agreement, as it does not exist. ABC Fitness is performing unauthorized transactions on my credit card. I believe this is fraud, as when I flagged it to them, they refused to cancel the transactions.Business Response
Date: 06/11/2025
RE:
****** ******* – ********
Account#
***********
We wish to address the correspondence you sent regarding *** ******* * membership agreement with *** *******. ABC Fitness Solutions LLC is a
third-party billing services company acting strictly as such for *** *******.
Effective June 9,
2025, *** ********* account was cancelled with nothing further due. We believe
this satisfies your request. Should you
have any further questions for ABC please contact our customer care department
at **************.
Sincerely,
****** ************
Member Services
Administration
ABC Fitness Solutions
LLCCustomer Answer
Date: 06/12/2025
Complaint: ********
I am rejecting this response because:Despite this response, I received a notice on 6/10 attempting to collect on this debt from ABC financial. ABC Financial continues to attempt to collect on a debt they acknowledge has a 0 balance and is cancelled.
Sincerely,
****** *******Business Response
Date: 06/18/2025
RE:
****** ******* – ********
Account# ***********
We wish to address the correspondence you sent regarding *** ********* membership agreement with *** *******. ABC Fitness Solutions LLC is a
third-party billing services company acting strictly as such for *** *******.
Effective June 9,
2025, *** ********* account was cancelled with nothing further due. Please be
advised that the draft attempt was submitted prior to the cancellation of the
account, but no funds were collected. We believe this satisfies your request. Should you have any further questions for ABC
please contact our customer care department at **************.
Sincerely,
****** ************
Member Services
Administration
ABC Fitness Solutions
LLCInitial Complaint
Date:06/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In December 2024, I visited ***** ******* ******** ***** twice to cancel my membership in person. On both occasions, I was told the cancellation was being processed, but I was never given written confirmation. In early 2025, I moved to a different city and no longer have access to the facility.
After relocating, I contacted ABC Fitness Solutions multiple times by email. I requested cancellation, a copy of my agreement, records of any gym usage after my visits, and written confirmation of account closure. Despite my clear attempts, they refused to cancel my account remotely and continued billing me without consent.
To date, they have tried to charge me approximately $82.39. I believe this is an abusive billing practice, especially when a customer has followed the process and is no longer using the service. I also filed complaints with the **** and the ******* ******** *******.
I am now requesting that ABC Fitness Solutions stop all billing and collection activity, permanently cancel the account, and provide written confirmation that no balance is owed.Business Response
Date: 06/06/2025
RE:
****** ****** * ********
Account#
***********
We wish to address the correspondence you sent regarding ****** ******** membership agreement with ***** *******. ABC Fitness Solutions LLC is
a third-party billing services company acting strictly as such for ***** *******.
Please note that all
cancellations are processed solely by ***** ******* as ABC is not authorized to
process these types of requests. We have forwarded his request to the club as a
courtesy. If he has any further questions regarding his cancellation, please
have him contact ***** ******* at ************. Should you have any further questions for ABC please contact our customer
care department at **************.
Sincerely,
****** ************
Member Services
Administration
ABC Fitness Solutions
LLCInitial Complaint
Date:05/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to cancel my membership with ABC Fitness on May 20th and I was then charged 6 separate times on two different accounts (3 times on each card). One of those 6 charges is valid and was used for my membership dues required by their contract to finish out my final month of membership. The other 5 charges were never part of any agreement or dues owed. I will be attaching my bank statement, and credit card statement of the two accounts which will show the amount of 26.99 being taken and posted from my accounts. After seeing these charges I reached out to the company for help with these issues and they refused to help with anything related to money. They continued to address that my account was cancelled effective June 20th, which is accurate. However, they continued to avoid the subject of these fraudulent charges. I am seeking that those 5 charges be reversed with no further action beyond that. I can also provide email transcripts if necessary of there responses and will gladly provide membership agreements, or anything else to help aid this unnecessary process along.Business Response
Date: 06/05/2025
RE: ******** ******
Account# ***********
We wish to address
the correspondence you sent regarding ******** ******** membership agreement
with ** **** *******. ABC
Fitness Solutions LLC is a third-party billing services company acting strictly
as such for ** **** *******.
After reviewing our records, we can confirm that only one payment was
processed on our end from the account ending in ****. We do not show any
additional transactions associated with this membership beyond that valid
charge. If multiple charges appear on *** ******** bank or credit card
statements, they may be the result of a banking or processing error. We
recommend contacting the bank or credit card issuer directly to investigate
these transactions further. Additionally, if there is another membership or account
linked to the credit card in question, that could explain the additional
charges.
Should you have any further questions for ABC please contact our customer
care department at **************.
Sincerely,
****** ******
Member Services
Administration
ABC Fitness Solutions
LLCInitial Complaint
Date:05/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sadly, this gym is very poorly managed, a bunch of thieves, or both. There have been some hiccups here and there but the PT I worked with was great, so I ignored them. But, now that I’m moving and need to cancel, the gym is showing its true colors once again.
I emailed ABC to cancel and was told to go in person. I get there (****** ********* **********) and what do you know, ******* gives me a card saying to email ABC. Now, they are trying to keep my account open claiming there’s a pending charge of $199. A rep admitted it was a system error that happens sometimes as the $199 showed up as paid right underneath the error message, as it does on my credit card statement. Frankly, it’s a charge that I wouldn’t even have noticed.
I was sick and dragged myself to the gym to get this taken care of, only to get all this double-speak and “well, can you come back?” No, I can’t keep coming back at your leisure to do something as simple as cancel. I have done everything I need to cancel, and this is cancelled. I do not authorize any charges past May (and the 30 day notice requirement, which extends it to June).
I have informed my credit card company that any future charges are unauthorized and deleted the card from my account. If you have any other charges you want, you can come ask politely.
Without this issue, I would’ve left with a pleasant experience overall and recommended this gym, probably even re-joining at some point. Now, you’ve lost a customer for life and have another set of bad reviews (online and in-person) going around. I don’t see how this behavior protects your investment; businesses don’t last long acting like this.Business Response
Date: 06/05/2025
RE: ****** ****
Account# ***********
We wish to address
the correspondence you sent regarding ****** ****** membership agreement with ******.
ABC Fitness Solutions LLC is a third-party billing services company acting
strictly as such for *******
*** ****** account has been placed in a pending cancellation status with nothing
further due. Her account will be cancelled on June 23, 2025, and she will have
access to the club until this time. We apologize for any inconvenience caused. Should you have any further questions for ABC please
contact our customer care department at ***************
Sincerely,
****** ******
Member Services
Administration
ABC Fitness Solutions
LLCInitial Complaint
Date:05/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for ****** **** ** but never used the gym — not even once. I requested cancellation, but was told I’d be charged $156.72 due to a 30-day notice policy I was never clearly informed of. They did attempt to reach me via voicemails and calls, and I appreciate that effort. However, when I finally got through to customer support, I was told there was nothing they could do, no flexibility, no consideration for the fact that I never used the facility.
I understand policies exist, but charging the full amount for a service I never used. Especially after trying to cancel. Feels unreasonable. I’m requesting that this charge be waived or fairly reduced.
Sincerely,
****** ******Business Response
Date: 05/28/2025
RE: ****** ****** * ********
Account # ***********
We wish to address the correspondence you sent regarding ****** ******** membership agreement with *** **** ****** ****. ABC Fitness Solutions
LLC is a third-party billing services company acting strictly as such for *** **** ****** ****.
Pursuant to the membership agreement *** ****** signed
with *** **** ****** ****, on page 1, under Month to Month Agreement, it states
to avoid additional billings a cancellation request must be submitted 5 days
prior to the next billing date. Please note that *** ******** cancellation
request was received on May 12, 2025. Effective May 15, 2025, her account was
placed in a pending cancellation status with $156.72 remaining due. This amount
represents her April and May dues. Once this amount is paid her account will be
cancelled on May 31, 2025. Should you have any further questions for ABC please
contact our customer care department at ************.
Sincerely,
****** ************
Member Services Administration
ABC Fitness Solutions LLCInitial Complaint
Date:05/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
STOP BILLING ME. My account was already cancelled by the club on 05/15/25 BEFORE the billing date on the 17th. You need to STOP NOW!! & REFUND THE LAST PAYMENT BECAUSE YOU DON'T HAVE PERMISSION TO CHARGE IT FOR A CANCELLED ACCOUNT.Business Response
Date: 05/23/2025
RE: ********* ****
Account# ***********
We wish to address
the correspondence you sent regarding ********* ****’s membership agreement
with ****** *******. ABC Fitness Solutions LLC is a third-party billing
services company acting strictly as such for ****** *******.
Please be advised that *** ****** membership was placed in a pending
cancel status by the club with $20.01 remaining due, which corresponds to her
May dues as outlined in the cancellation document she provided. Since this
amount has been paid, her account will be cancelled effective June 16, 2025, as
outlined on her cancellation document. Should you have any further questions for ABC please
contact our customer care department at **************.
Sincerely,
****** ******
Member Services
Administration
ABC Fitness Solutions
LLCInitial Complaint
Date:05/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nature of Complaint: Unauthorized Charges and Misrepresentation of Services
On or around April 2025, I registered two memberships with *** ******* under the following agreements:
Agreement #: ********** – **** ***** ***** ***** Add-On (Primary: ******* *****)
Agreement #: ********** – **** ***** ***** ***** ******* (Primary: ***** *****)
At the time of registration, I informed EOS staff that we would not be in town or using the facility until May 5, 2025. We did not access or use the gym prior to that date.
On May 5, we attended an introductory session with a staff member, ****, and discovered that the membership features — especially the personal training benefits — were not as originally explained. We were under the impression that some of these features were ongoing, when in fact they were one-time only. Given that we are not interested in personal training, that the gym was overly busy during our available hours, and that our work schedules would limit our use, we immediately decided to cancel both memberships.
On May 6, I personally visited the *** ******* branch to request cancellation. I was informed the manager was out of office for two days, but staff provided me with the manager’s email address. I sent a detailed email that same day (May 6) formally requesting cancellation of both agreements.
Despite our prompt in-person and written cancellation request, *** charged my credit card approximately $175 on May 8, 2025. This charge was applied after I had already requested cancellation and without any usage of the facility prior to May 7.
Resolution Requested:
A full refund of the unauthorized charge (~$175) made on May 8, 2025.
Immediate cancellation of both memberships (Agreement #********** and #**********).
Written confirmation that no further charges will be made to my account.Business Response
Date: 05/23/2025
RE: ******* *****
Account# ***********
We wish to address the correspondence you sent
regarding ******* ******* membership agreement with EOS. ABC Fitness Solutions LLC is a third-party
billing services company acting strictly as such for EOS.
Pursuant to the membership agreement *** ***** signed with
EOS, cancellations without penalty must be made within three (3) days of the
sign-up date (April 24, 2025). After this initial period, a 30-day verbal or written
notice is required to cancel his membership, and he is responsible for any
payments that fall within that timeframe. We received his written notice on May
06, 2025, and his account was placed in a pending cancellation status with nothing
further due. His account will be cancelled on June 07, 2025, and he will have
access to the club until that time. At this time,
we have not been authorized to refund any membership dues, but we have
forwarded this request to the club as a courtesy for their review and
consideration. If he has sufficient proof that his written or verbal
cancellation request was previously received by ABC, please have him submit it
so that we may backdate his cancellation.
Should you have any
further questions for ABC please contact our customer care department at
**************.
Sincerely,
****** ******
Member Services
Administration
ABC Fitness Solutions
LLCCustomer Answer
Date: 05/24/2025
Complaint: ********
Dear BBB Representative,
We are submitting this rebuttal in response to EOS’s reply to our initial complaint. We appreciate the opportunity to clarify our position and provide supporting documentation.
1. Welcome Letters and Due Dates
We have attached the welcome letters from EOS, which clearly state the due date for both memberships as May 8, 2025.
2. Registration and Facility Access Timeline
On April 24, 2025, we visited EOS solely to gather information.
*** ****** informed us that the promotion was available only that day and encouraged us to register, assuring us that our membership and facility access would start on May 5, 2025.
We were told that instructions and access badges would be provided on our first day, May 5, 2025.
3. No Access Prior to Start Date
We did not have access badges before May 5, 2025, and therefore could not visit or evaluate the facility, equipment, or usage levels.
Our first visit to the facility was on May 5, 2025, 19:00 Hrs, when our access badges were created by EOS staff.
4. Prompt Cancellation and ProofAfter our initial visit, we determined the facility would not meet our needs.
On May 6, 2025, 08:30 Hrs, i returned to request cancellation. Since *** ****** was unavailable, we were instructed by the reception staff to send an email, which we did the same day.
We have attached proof of the cancellation email sent on May 6, 2025, as well as the confirmation email received from EOS acknowledging our request.
5. Lack of Cancellation Policy Disclosure
During registration, we were not shown the cancellation policy—only the joining process was explained.
Summary of Concerns:
We were unable to evaluate the facility before our official start date due to lack of access.
We requested cancellation immediately after our first visit.
The cancellation policy was not disclosed to us at registration.
We have attached documentation supporting our timely cancellation and EOS’s acknowledgment.
We respectfully ask that BBB review our attached evidence and reconsider our case in light of this information.
Thank you for your attention.Your Sincerely,
******* *****Business Response
Date: 06/05/2025
RE: ******* *****
Account# ***********
We wish to address the correspondence you sent
regarding ******* ******* membership agreement with EOS. ABC Fitness Solutions LLC is a third-party
billing services company acting strictly as such for EOS.
At this time, we have not been authorized to release or
refund any membership dues, but we have forwarded this request to the club as a
courtesy for their review and consideration. If Mr. Patel has any questions regarding their
3-day cancel policy, he should contact the club directly at ************.
Should you have any
further questions for ABC please contact our customer care department at
***************
Sincerely,
****** ******
Member Services
Administration
ABC Fitness Solutions
LLCInitial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I’ve been paying for the gym membership for 2-3 years now. I haven’t changed my credit card information at all. My payments get deducted from my credit card every month biweekly. But recently these past two months since March, April and now May I’ve been getting emails saying I missed a payment. When I called the local gym, the staff members said to ignore the email. When I look at my bank statements it shows another $39.98 fee being deducted on top of my gym plan. I tried calling the billing department and they refused to answer my call. I sent an email and they answer stating they will refund my money. But my bank account shows deduction instead of a refund. I called my bank and informed them they are fraud because the gym wants to charge me for changing my card information which is not true. I ended up cancelling my gym membership but I’m still getting these missed payments emails.Business Response
Date: 05/21/2025
RE: ******** *******
Account# ***********
We wish to address
the correspondence you sent regarding ******** ********* membership agreement
with ******* *******. ABC Fitness Solutions LLC is a third-party billing
services company acting strictly as such for ******* *******.
Please be advised
that on February 28, 2025, the account payment was declined because the card
ending in **** had been closed. As a result, a standard service fee of $19.50
was applied to her account. As a courtesy, we have refunded the $19.50 service
fee to her new card ending in ****. We apologize for any inconvenience this may
have caused.
Should you have any
further questions for ABC please contact our customer care department at
**************.
Sincerely,
****** ******
Member Services
Administration
ABC Fitness Solutions
LLCCustomer Answer
Date: 05/30/2025
Complaint: ********
I am rejecting this response because: I keep getting emails and phone call today about my bank information being declined. My card information or bank has not changed. Please charge the remaining amount already and please stop sending me emails stating my bank information is not correct. I don’t want to owe anyone anything, I want to end this agreement. And pay any remaining debt.
Sincerely,
******** *******Business Response
Date: 06/06/2025
RE: ******** *******
Account# ***********
We wish to address
the correspondence you sent regarding ******** ********* membership agreement
with ******* *******. ABC Fitness Solutions LLC is a third-party billing
services company acting strictly as such for ******* *******.
Please be advised
that there is currently no balance due on this account, and it is scheduled for
cancellation on June 2, 2025. Should you have any further questions for ABC
please contact our customer care department at ***************
Sincerely,
****** ******
Member Services
Administration
ABC Fitness Solutions
LLCInitial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company makes it near impossible to cancel memberships. I informed the fitness club affiliate I was canceling my membership, and they verbally acknowledged by notification to cancel but failed to inform me that I needed to call ABC Fitness Solutions. My credit card was continued to be billed for 7 months, until I finally blocked further charges through my credit card company at which point ABC Fitness Solutions began calling me. When I called them back, I was stymied by an automated account verification protocol for a very long time, until after multiple attempts at getting past the automated gateway system I finally made it to a live agent. The agent then proceeded to stall me and ask me a lot of questions about other possible services I might be receiving, and then ultimately told me I needed to send in a WRITTEN request to cancel which would initiate a 30 day waiting period before my gym membership would be canceled. When I asked point blank whether the agent was willing to cancel my membership over the phone she said no, at which point I hung up on her.Business Response
Date: 05/21/2025
RE: ****** ********
Account# ***********
We wish to address the correspondence you sent
regarding ****** **********
membership agreement with ******* ABC Fitness Solutions LLC is a third-party
billing services company acting strictly as such for *******
Pursuant to the membership agreement *** ******** signed with ******, a 30-day verbal or written notice
is required to cancel his membership, and he is responsible for any payments
that fall within that timeframe. We received his verbal notice on May 05, 2025,
and his account was placed in a pending cancellation status with $65.66
remaining due. This amount represents his dues from April through May. Once
this amount is paid, his account will be cancelled on June 28, 2025, and he
will have access to the club until that time. If he has sufficient proof that
his written or verbal cancellation request was previously received by ABC,
please have him submit it so that we may backdate his cancellation.
Should you have any
further questions for ABC please contact our customer care department at
**************.
Sincerely,
****** ******
Member Services
Administration
ABC Fitness Solutions
LLC
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