Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Sales and Advertising Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We initially bought our panels 4 years ago and were grossly misled. Each time we spoke with someone throughout the years we got different answers. Our initial sales person sat at our kitchen table and lied about us receiving money back- he was referring to tax credits but implied it was money to be sent to us and even discussed the bathroom remodel we would do with those funds knowing full well- we were not getting money back in our pocket as implied.
  The number of panels never appropriately kept up with the usage either- the biggest issue tho- we were told these panels could be transferred if we ever moved. We have been working to sell our home for the last year and part of the problem is— that was a lie. We are not able to move these panels. The company would not give a clear answer on process or options and instead we are paying $31,000 of our house sale directly to the finance company for these panels. We are upside down- losing money in this home sale because of this panel system! They also lied about the value added to the home— it was only a fraction of what they said. This big bad system only added $7000 in extra value to my home. They also never installed the gas line our sales man promised. He was literally just saying anything he could to close the deal. Shady!!

• Initial Complaint

  Date:05/14/2025

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2017, Shine Solar LLC claimed on public radio they could help people reduce their electricity bill low as 15.00. However, upon contracting consumers these scam artists would step up terms to unaffordable margins. This created in my experience financial embarrassment and an enduring hardship to what we now call buyer's remorse. These bushturds obviously have full disregard to federal laws they have broken (Truth in Lending aka TILA regulation Z, FCRA regulation V) because it shows on BBB.org the continuing list of consumers and whose rights they violate. FUCK YOU SHINE SOLAR. FUCK YOU to KINGDOM COME. Turn yourself in, reimburse the damages you've imposed on people you lied to. Then go fuck yourself even more.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October of 2024 we had a error show up on our thermostat, I contacted Shine Solar to see if they would fix it and they told me that their HVAC company was no longer in service, they told me to contact ****** **** *** **** I contacted them and they found the problem was with the condenser coils. They submitted the stuff to Shine Solar and it took them over 2 months to get to that which caused us to have rather high electric bills, during that time our entire HVAC unit shut down during a snow storm we had in 2024, I once again called ******. We were with ought heat for about about a week which caused my 87 year old mother to come down with bronchitis, but when they were able to come out they had found that one of the main power lines that Shine Solar used was not able to handle the current that was going through it and had melted. They were able to get Shine to pay out on those but not to long after that a switch for the cold air had gone bad and they had to come out and repair that as well, During which we had no idea that Shine Solar had gone out of business. Shine put on their website to contact ********* with any problems. The owner of ****** was able to call them and asked what they were going to do to help but ********* hung up on him and refuse to answer any calls and i also tried to call ********* and they do not answer. So now we are out the cost of labor and parts totaling almost $500.00.

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract attached below. We were promised on our contract 100% offset. We signed a contract for a 4.5 kw system, yet a 3.3 kw system was installed on our house. We tried to reach out to Shine Solar for years, then a technician came out and said yes, they did need to do something on Shine's end to make it right, and they would get back to us (this was in July of 2024). Never heard from Shine again, we have sent numerous emails, I have numerous texts, emails, etc., going all the way back to 2020, including names of each person who did the installations and who sold the system. It just seems each time Shine has to answer for why they cannot provide the correct size system they sold us on the contract, they cannot seem to reach us, which seems quite odd. Now all of a sudden both of their businesses went bankrupt, which seems quite convenient for them now that we are screwed with a useless contract and no one to help us at all now.

• Initial Complaint

  Date:04/15/2025

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the contract phase of working with Shine Solar they committed to covering the first year of payments and provide a gas powered generator following installation. Neither of these were provided and was unable to get in contact with Shine to request guidance. Now I'm seeing the company has closed and even though the prior benefits were included in the contract they were not privided prior to the business closing.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought solar panels and a home generator. Solar panels are not producing correctly and the home generator does not work at all. Paid 68000$ and I can’t get them to respond. Now out of business from what I’m hearing.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shine Solar installed solar panels put on our home in December of 2021. In December of 2024, we began noticing stains on our ceiling and contacted a roofer to come investigate. He showed me photos of where the leaks are coming from, where sealant was not properly applied when our solar panels were installed, and some feet that were improperly installed, and he said that over time these have developed into leaks. He showed me that some of the feet were installed in the opposite direction of installation instructions, and have created pools of water that will eventually cause leaks. And he showed me that there is no evidence of the proper amount of sealant being applied to the bolts and the underside of the feet to prevent leaks from happening.
  
  Per our contract, workmanship on our installation is under warranty for 12 years. But when I tried to contact them to resolve these issues, I got months of the runaround with folks from Shine Solar saying that someone from their service team would be in touch and then never reaching out until I threatened legal action. They finally sent someone out who told me that they messed up and they would need to send someone out to do a detach and reinstall properly. Then nothing for weeks. I finally got in touch with them again and they sent someone out to look at it again and they said they need to change out the feet on the support system but they didn't have them in stock so they would have to put me on their schedule for later. After not hearing from them for a couple of weeks, I called back and the guy I spoke to told me he would have an answer for me the next day. The next day I received a call from **** **** saying that Shine Solar is out of business and that despite my ongoing claim with Shine, they would not honor my warranty because they are a third party company, and Shine is no longer in business. Most of the contacts that I dealt with at Shine are now employees of **** ****, so there is a connection between the companies.

• Initial Complaint

  Date:04/02/2025

  Type:Customer Service Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I truly believe now that this company is some kind of scam. There's no other explanation.
  This company doesn't deserve a single star let alone my money. Shine Solar has the worst communication I have ever seen in a company. As of writing this my solar system was installed around the end of 2024 in August or October which took them nearly a month for some reason to ONLY contact my city for permits.
  
  The installation was fine considering now. To this day I have been waiting for my solar system to be approved and inspected so that it can be turned on. This all started because the city came by and pointed out a bent mast on my roof that they couldn't approve for an inspection.
  
  I have contacted them countless times to urge them to fix it and get them turned on. I waited an entire day sitting close by my front door on February 4th 2025. No phone call or knock the entire day.
  If I try to call them at any point they do not answer even if I sit for hours waiting. After they installed this useless system on my roof they act like I no longer am a priority in any way.
  
  The best part right now is that my taxes are held up to even file this system because I needed an invoice on the cost of only the equipment that was installed. After nearly a week of trying to reach them they answer and tell me that they can't give me that information because they don't have it and that the bundled price works. That's not how the law works I can't just put a price not knowing what all it included. This is all despite an agreement I signed which stated they are required to give me all documents for taxes.
  
  So I'm conclusion I can't file this system on my taxes, they won't do anything to get my system functional, and this was ultimately the last option they gave me. I am paying two full electric bills worth of bills now for a system that don't work. I signed an agreement that said they were required to give me this tax information.
  
  I'd like to use the system I'm now paying for. or my money back

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shine Solar, LLC installed a rooftop array on our family home several years ago. I do not know the exact date. The installation was ordered and paid in full by my Aunt ******* *******. **** ******* passed away approximately two and a half years ago, and the home was left to me.
  I recently discovered, a month or two ago, through the ******* app that my panels have stopped producing. Repeated calls, chat requests, and even attempts to locate Shines physical location have failed, and I have heard nothing from them. I was told by a third party that if I hire someone from another company that any warranty I have will be voided.
  I greatly appreciate any assistance you can provide. ***** *******

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a solar system from shine solar, but many promises and contracts have not been fulfilled. I was told there would be an app to monitor my solar system, but when clicking link on Shine solar own website, *********************** it says the product is unavailable. We were promised a 6000Kw month average if system made less than that they were supposed to cover the missing difference. I was supposed to receive a generator as well yet nothing has been delivered. Customer service has been called multiple times, but no one calls back. The fact this business still has an A+ rating through BBB, but has been sued multiple times and has filed for bankruptcy should tell you how useless the BBB actually is.