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Business Profile

Pest Control Services

Palisade Pest Control, LLC

Headquarters

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BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Palisade Pest Control, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Palisade Pest Control, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ********

      i spoke with a young lady this morning. i don't know why you do not find my account, i am only closing this case as i have spoken with the person, supervisor, and closed my account without fees

      ans, not push unwanted services. saying what we agreed to is not what we have signed on. i asked him to have the supervisor top call me and was told out to lunch, 330pm, i said to call me by 4pm and i have not been called

      Business Response

      Date: 07/15/2025

      Thank you for taking the time to share your concerns. We’re sorry for any frustration or confusion you’ve experienced, and we appreciate the opportunity to address it.
      After reviewing your comments, it seems there may have been a misunderstanding about how our plans are structured. We’d like to clarify:

      Our general pest control service is offered as a year-long agreement. While services are performed quarterly, payments are collected monthly to evenly distribute the cost over the year. In between those scheduled visits, we are always happy to return at no additional charge if pest issues arise.

      Mosquito control is not offered as a standalone plan. It is available as an add-on to general pest control and is performed on a monthly basis, as this frequency is most effective for managing mosquito activity during the season.

      We understand that there may have been a miscommunication during the sales process, and we sincerely apologize if expectations were not clearly set from the start. We are also looking into the service concerns you mentioned, including the professionalism of the technician, and will address that with our team.

      However, based on the information provided in the complaint, we are unable to locate your account in our system. We would like to speak with you further to help resolve this and further explain the Service Agreement.

      If you would be willing to send an email to ***************************** with your name, service address, or account information, we will ensure this is forwarded to the appropriate contact who can follow up with you directly.

      Thank you again for your feedback. We hope to connect soon and work toward a resolution.

    • Initial Complaint

      Date:03/25/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Continued harassment by company
      Garrett (summer door to door representative) gave me an estimate lower than my current pest control company and I signed up for the service. However, within 5 minutes of his departure I decided to call Palisades Pest control to cancel and stay with my current company. ******* immediately called me 5 times that evening. He even returned to my home to confront me for canceling. His supervisor ***** continued to send me text messages. I called Palisades Pest to complain about the harassment. They assured that my information would be removed and *****’s manager would instruct him to no longer contact me. I informed them further contact would be considered harassment. On 3/24/25 ***** again sent me a text message on behalf of Palisades Pest Control. I called again and was informed my information was removed and clearly marked as do not contact. ******* (supervisor) was unable to determine how ***** had my contact information. She stated she would contact *****’s new manager. States they have removed my information completely from the system. However, this was the same information I was told last year.

      Business Response

      Date: 03/25/2025

      Thank you for bringing this matter to our attention. We take customer concerns seriously and appreciate the opportunity to address this issue. 
      The complaint pertains to a door-to-door sales representative visiting a customer's home after they previously canceled their service. At the time of the initial concern, the representative in question was spoken to regarding our policies and customer requests. Additionally, another sales representative, ****** reached out to the customer to see if they were interested in resuming service. When the customer declined and requested to no further contact, we intended to honor that request. Unfortunately, they were contacted again, which was not in alignment with our commitment to respecting customer preferences. 
      Upon becoming aware of this, I personally spoke with the customer to apologize and inform her of the steps we have taken to resolve the issue. I explained that we escalated the matter to the appropriate manager to ensure corrective action was taken and that we have completely removed her from our database to prevent any future correspondence from Palisade Pest Control. 
      We sincerely apologize for any frustration or inconvenience this may have caused and have taken steps to reinforce our internal procedures to prevent similar situations in the future. Please let us know if any additional information is needed. We remain committed to providing excellent service while respecting the preferences of our customers. 

      Best regards, 
      ******* ** 
      Palisade Pest Control 

    Palisade Pest Control, LLC is BBB Accredited.

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