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Find a Location

Mark McLarty Ford has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Mark McLarty Ford

      4400 Landers Rd North Little Rock, AR 72117-2526

      BBB Accredited Business
    • Mark McLarty Ford

      PO Box 16150 Little Rock, AR 72231-6150

      BBB Accredited Business

    Business ProfileforMark McLarty Ford

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/17/1994

    Years in Business: 36

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Mark McLarty Ford has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Mark McLarty Ford

        4400 Landers Rd North Little Rock, AR 72117-2526

        BBB Accredited Business
      • Mark McLarty Ford

        PO Box 16150 Little Rock, AR 72231-6150

        BBB Accredited Business
      Location of This Business
      4400 Landers Rd, North Little Rock, AR 72117-2526
      BBB File Opened:
      2/17/1988
      Years in Business:
      36
      Business Started:
      2/1/1988
      Date of New Ownership:
      10/1/2016
      Business Incorporated:
      10/5/2016
      Accredited Since:
      10/17/1994
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • MNLRF, LLC
      Business Management
      • Mr. Bob Woller, General Manager
      Contact Information

      Principal

      • Mr. Bob Woller, General Manager

      Customer Contact

      • Mr. Mark McLarty, Owner
      • Mr. Bob Woller, General Manager
      • Ms. Tami Dick, Customer Service Manager
      • Mr. James Williams, General Sales Manager
      • Mr. Chris Reynolds, Director of Digital Marketing
      • Mrs. Sherry Johnson, Controller
      Additional Contact Information

      Fax Numbers

      • (501) 945-8286
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/23/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Due to a faulty part, I took my **** Focus to McLarty Ford in North Little Rock for a repair. The car was under their care continuously for four months with no voluntary communication from McLarty regarding the status of the part that was on backorder for the car. My husband contacted McLarty regularly for updates but never received an update stating when the car would be available. After seeing similar issues with other **** dealers who experienced getting their cars returned with dead batteries after the lengthy wait, we also reached out to McLarty **** about running the car so the battery would not be dead, but they both refused to run the car and refused to grant us access to do so. They contacted us on September 21 stating the car was ready but the battery was dead. There was no issue with the battery before the car went into their care. However, they now refuse to rectify the situation by repairing or replacing the dead battery that resulted from their holding of the car.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Rick T

      1 star

      01/18/2024

      I would steer clear of this dealership. Communication is one thing they could use a ton of help with. I tried contacting them 3 times on a used vehicle they had for sale. Freddie J***** said he would check to see if it was on the lot. I attempted 3 times to find out if the vehicle was still there with no response. The next day I did a quick search and saw that it was removed from their website. A simple it's been sold would have been nice. I guess since he wasn't going to make a sale he didn't care.

      Local BBB

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