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Find a Location

Lonoke Service Company, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforLonoke Service Company, LLC

    Heating and Air Conditioning
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 9/28/2011

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    Lonoke, AR 72086-3027
    BBB File Opened:
    9/27/2011
    Years in Business:
    13
    Business Started:
    7/1/2010
    Business Started Locally:
    7/1/2010
    Business Incorporated:
    7/6/2010
    Accredited Since:
    9/28/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    • HVACR Class A 

      Arkansas Boiler 

      Repair Number

      Install Number

      Commercial Contractor License

    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Russell Ivy, Owner
    Contact Information

    Principal

    • Mr. Russell Ivy, Owner

    Customer Contact

    • Mr. Russell Ivy, Owner
    • Mr. Andrew Ivy
    Additional Contact Information

    Fax Numbers

    • (501) 476-4260
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    0 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Randolph H

    1 star

    11/28/2023

    I was one of a group of Russell’s first residential customers when he began his HVAC business years ago. He, however, seems to have become to large/busy to remember/appreciate his original customers in our small town. Only wants to conduct repairs after charging for yearly service contracts, even though he sold and installed my HVAC system to me back in 2013. I called for service the week of 11/13/23 as my furnace isn’t working properly and was told by his son that they were booked solid through week ending 11/25/23. I asked for a service call on Monday, 11/27/23 and his son stated that he would schedule it. Monday, 11-27/23 came and went with no service call even after I left a message that same morning. They didn’t even have the courtesy to call me back. This business is a waste of time and I do not recommend!

    Lonoke Service Company, LLC Response

    01/25/2024

     Mr. Randolph H*****
    We would like to address the nature of this review that you left. We do our best to work with our customers sometimes our workloads we can't allow us to be there the same day as the call comes in. 

    I have checked our notes and verified the information in our records.

    The call was taken By Andrew and informed was passed to the person that works our schedule that you needed your unit checked out and someone would call you back to schedule appointment.
    Lynanne and I have reached out to you by the phone number you left.
    Each time we left a message in your voicemail each time or message that mailbox was full.
    We cannot set appointments till we know someone will be the property to have access to equipment.
    We are sorry if there are hard feelings, but no one here can remember that you called back to verify with us a time when someone would be on property to set up a time and day we could be there. We when back through our phone record of this timeline and found no incoming calls from the number given.

    Local BBB

    BBB Serving Arkansas

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