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          Find a Location

          Mercedes Benz of Little Rock has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Mercedes Benz of Little Rock

              8 Colonel Glenn Plaza Dr Little Rock, AR 72210-2842

            • Mercedes Benz of Little Rock

              PO Box 242746 Little Rock, AR 72223-0031

            Business ProfileMercedes Benz of Little Rock

            New Car Dealers
            Multi Location Business

            Contact Information

            8 Colonel Glenn Plaza Dr

            Little Rock, AR 72210-2842

            Get Directions
            Visit Website
            (501) 666-9457

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 46

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers new and pre-owned Mercedes-Benz sales and service.

            Business Details

            This is a multi-location business.

            Find a Location

            Mercedes Benz of Little Rock has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Mercedes Benz of Little Rock

                8 Colonel Glenn Plaza Dr Little Rock, AR 72210-2842

              • Mercedes Benz of Little Rock

                PO Box 242746 Little Rock, AR 72223-0031

              Location of This Business
              8 Colonel Glenn Plaza Dr, Little Rock, AR 72210-2842
              BBB File Opened:
              12/13/1977
              Years in Business:
              46
              Business Started:
              6/30/1977
              Business Incorporated:
              6/30/1977
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Riverside Motors, Inc.
              • Winrock Automotive Group, Inc.
              Business Management
              • Mr. Wes Atkinson, General Manager
              Contact Information

              Principal

              • Mr. Wes Atkinson, General Manager

              Customer Contact

              • Mr. Wes Atkinson, General Manager
              Additional Contact Information

              Fax Numbers

              • (501) 666-8927
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/28/2022

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              In April of 2022, my 2009 Mercedes Benz S63, went through a vehicle diagnostic by the dealership and the repair was agreed upon. Repair was paid at $1,000.00 Repair was completed per diagnostic by dealership. Repair was not completed correctly, which caused 4 more trips back to the dealership over a 4 month period. Service advisor *****, advised a new repair of $6,000.00 was all the sudden needed for the same issues the $1,000.00 repair was suppose to fix. Even though I've already paid out $1,000.00, dealership is now asking for another $6,000.00 to fix a problem that they created. I made several calls to the service manager and left many messages, but he refused to call me back. I finally reached the service manage about my issues and he advised it's my fault the vehicle is having issues, because I'm not driving it enough. I then got a second opinion from another mechanic and was advised that the dealership should be held liable for the damages that they have caused to my vehicle. I then made additional attempts to reach the dealership. The service advisor, ***** advised that it was a mistake on the repair and informed me that he would speak with his manager about correcting the problem and would call me back. ***** called me back a few hours later on 09/23/23 and advised that per newly established policy, as of 09/23/22, they are no longer repairing any vehicles under the year 2010.
              Read More
              Read 6 More Complaints

              Customer Reviews

              4 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kimberly N

              02/05/2024

              WOW the reviews are consistent with my experience! I have driven Mercedes for more than 20+ years and always gotten my service done at Mercedes! I hadn't driven my vehicle for several days due to the ice storm. My vehicle wouldn't start. I called Mercedes Road Side Assistance that sent someone out that knew NOTHING about Mercedes! I explained to him there was an anti theft system on it and it couldn't be jumped the way he was trying. He proceeded and locked the vehicle up. Mercedes sent 3 different tow companies to pick up. Costing me $1500 and 2 weeks later! 2 weeks no loaner cars and rude service by Melinda! She talked down to me, was very argumentative and when I asked for a manager she kept making excuses and saying the owner doesn't even want to work on vehicles over 10 years, kept blaming the owner! When I arrived to pick up my vehicle the key was duck taped and missing the back. She said that was how they received it, while that was NOT how I sent it! She huffed and puffed around looking for a back and fixed it. It is NOT the money to me, it is the INTEGRITY! I was in the market for a new Mercedes and this was confirmation that it is time to go else where! MERCEDES OF LITTLE ROCK, AR DOES NOT CARE! Spend your money where you are respected and taken care of! Same owner owns Jaguar, they had my vehicle 4 months with no loaner for a simple sensor! By time they got the part the battery was dead and they charged me for a brand new battery! All their loaners are out on warranty problems is what I am told... Mercedes has been a fabulous car, the owner integrity and dealership makes all the difference!
              Read 3 More Customer Reviews

              Local BBB

              BBB Serving Arkansas

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