Business ProfileforOrr Nissan of Fort Smith

Purchased a small suv. In less than 6 months it malfunctioned and died on us. At first Orr told us sorry about your luck but after my MIL reached out on fb asking for help they decided that they would trade us out of our vehicle. They gave us no choice but a ford focus freshly traded in to them that had not undergone inspection or detailing. Just said this is all we have for you. the car had 30,000 more miles on it than our original one and it costed the same and it was smaller. My toddlers car seat barely fit in it. Not even a few days later the car began shifting oddly. But we dealt with it for almost a year.. it just got worse. We took it to randall ford who ran a diagnostic telling us the transmission was dying and it would cost over 3000 to fix it. Then we found out our warranty that orr sold us was never valid. The car had 99,800 miles on it. They sold us a warranty that was only good up to 60,000 making it useless. On the paperwork it said the car had 8,000 miles on it. So after speaking with the Gm and the financial manager they offered to trade us out again, or they would fix our transmission for free and put a new warranty on the car, or they would refund the warranty money and it would go straight to our lender. We attempted to trade out just to find out they lied and tried to get us to pay almost 30,000 for a 16,000 dollar car. So we asked them to fix the transmission instead and put a warranty back on our car. They had our car for almost a month just to tell us. "We sent it to our guy in van buren, and he said nothing is wrong with it." I gave the Gm a copy of randall ford's diagnostic. Welp sorry we can't figure out what's wrong with it. So the offer to trade us out is on the table but all they can do is give us more than our car is worth but they won't tell us how much more and put the rest of the existing loan on top of the new one for a new car.. the gm promises me he will find something for us but it's been 3 months. New baby on the way. We need a car!