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          Find a Location

          ArcBest Corporation has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • ArcBest Corporation

              3801 Old Greenwood Rd Fort Smith, AR 72903-5937

            • ArcBest Corporation

              PO Box 10048 Fort Smith, AR 72917-0048

            Business ProfileArcBest Corporation

            Logistics
            Multi Location Business

            Contact Information

            3801 Old Greenwood Rd

            Fort Smith, AR 72903-5937

            Get Directions
            Visit Website
            (479) 785-6000

            Customer Reviews

            1/5

            Average of 13 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 58

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            ArcBest Corporation has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • ArcBest Corporation

                3801 Old Greenwood Rd Fort Smith, AR 72903-5937

              • ArcBest Corporation

                PO Box 10048 Fort Smith, AR 72917-0048

              Location of This Business
              3801 Old Greenwood Rd, Fort Smith, AR 72903-5937
              BBB File Opened:
              3/22/2012
              Years in Business:
              58
              Business Started:
              1/1/1966
              Business Incorporated:
              5/7/1992
              Type of Entity:
              Corporation
              Additional Contact Information

              Fax Numbers

              • (479) 785-6004
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              11 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/08/2023

              Complaint Type:
              Product Issues
              Status:
              Answered
              I generated a quote for 2 huge shipments of fryers to be return to the appliance company, total came out to be around 600-700. I proceeded to schedule a pick up, driver came and it was swift until the billing problem. I received the invoice for about $2800, I called in for an explanation. Customer service was not helpful as they were just reading out from the invoice. They said that I reported the incorrect weight, it is clearly said it on the box ( gross weight 199 pounds) so total of 2 will be 398 pounds. They weighted and came out to be 400 pounds, 2 POUNDS DIFFERENCE and I was charged $72. Fuel surcharge was never mentioned when I generate the quote and I was charged about $600. There was a "allow lower charge at higher weight" extra for about $391. In conclusion, there was no helpful explanation and solution provided so I was forced to pay this ridiculous price because there's a deadline for my return shipment from the appliance company.
              Read More
              Read 10 More Complaints

              Customer Reviews

              13 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Margaret R

              01/03/2024

              Never on time, dodgy, and they over promise on what they can't deliver. They have hard working staff but they sound overworked and it seems like good people working for a terribly structured company.

              ArcBest Corporation Response

              01/08/2024

              Hi, Ms. R***. We're sorry to hear about our experience. This is not what we want or expect for our customers, and we value the opportunity to address your concerns. Would you mind sharing the PRO numbers for your delayed shipments with us at [email protected] so we can look into this further and follow up with leaders?
              Read 12 More Customer Reviews

              Local BBB

              BBB Serving Arkansas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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