Business ProfileforWestern Auto of Forrest City

I brought a lawn mower, purchased from Western Auto of Forrest City in for service in September of 2021 for an issue I was having with the electronic power steering. After a couple of weeks, I still hadn’t heard anything, so I called to check on it, and was told that they had ordered parts for it and were just waiting for them to come in. This exchange went back and forth for 3 months until December 2021 when **** ****** of western auto called to tell me my mower was ready and I could come to pick it up. When I arrived, ****, the mechanic, met me outside and told me that he wasn’t able to find the problem I told them about for the last couple weeks, and that it should still be okay for me to use until the parts come in for it. I asked “so the parts have not been installed? **** told me to come pick the mower up!” He replied “no sir, we are still waiting for them to come in.” I reluctantly took the mower home anyway, and used it while waiting for the parts to arrive. I kept calling to check on the parts and finally **** told me that the parts had never been ordered since they couldn’t make the mower show the issues that I had reported, then he changed the story and said they arrived and they sent them back since they couldn’t make the mowers power steering malfunction. This time, I took the mower in may 2, 2022 for a small oil leak and a bad pulley on the deck, and called to check on it almost weekly. It resulted in the same delay in parts. However, this time they also replaced the power steering components, replaced the pulley, but I could find no evidence they repaired the oil leak. Unfortunately, in the process, they dented the front bumper, damaged the spring that lets the bumper down, left off 4 bolts that hold on the right side deck pulley cover, left off 2 shrouds for the rear of the motor, and I’m sure I haven’t found everything else yet. They also spilled something across the entire work order making it illegible,and refused to print another or a part list