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Find a Location

Elder Management, LLC has 1 locations, listed below.

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    Business ProfileforElder Management, LLC

    Property Management

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4790 Castlewood Ln, Fayetteville, AR 72764-8619
    BBB File Opened:
    7/26/2016
    Business Incorporated:
    8/1/2006
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Elder Management Company
    Contact Information

    Customer Contact

    • Ms. Kerri Elder, Owner
    Additional Contact Information

    Fax Numbers

    • (479) 756-3128
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/05/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    11/14/2023 Upon my move out I had followed the move out check list doing everything exactly as told. Additionally I had emailed ***** ******* who is my property man agent and asked her if I needed to paint the walls and if so what was the color I said okay I will patch all the holes from my hangings and I did along with patching all the little nicks and dings keep in mind I had lived there for 6 years and I had a lot of décor and wall hangings. Erica responded with that's fine. I had stated there were a lot. No where in the lease did it state we were responsible for the painting either. I had paid for the carpet and house to be cleaned. I patched the holes from the décor and from dings and nicks. After being rushed to get all this because they rented it out and the new tenants wanted to see the inside. It took them almost two weeks to do the inspection and I got told they are charging me for paint and since i used a different putty to patch the holes ( not being told what to use I used a putty that was strong and dried like sheet rock most construction companies would do the same so its strong) and was told I am being charged for the labor and paint due to every room needing painted. I know for a fact not every room needed painted. I did what was asked for the move out and they still somehow managed to keep most of my deposit. The managers have their maintenance guy to the final inspection they do not even go out to the property as I was told they would. I am asking for the rest of my deposit back in the amount of $367.50
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    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Judy N

    1 star

    12/17/2023

    Moved another tenant in before my lease expired with my utilities still on

    Elder Management, LLC Response

    12/20/2023

    This is simply not true. No one has occupied the premises and will not until the official end of the lease. The only people who have been in the unit are maintenance people who were fixing minor issues before making it ready for the next tenant to move in AFTER the end of the lease. No one is using utilities in her name. We have not changed the locks either. She still had the correct key to the unit. These are false claims. On December 2nd, Judy submitted a work order regarding a heat issue. Our Office Manager Erika scheduled maintenance to go take care of it. Judy was at the end of her lease and indicated that she had vacated. All of the correspondence and messages are all recorded in our software. On December 13, the property manager Alejandra went by to do the final inspection and noticed the oven door seal needed to be replaced. So maintenance went back in to fix that.

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