Business ProfileforLewis Ford

My first experience with Lewis Ford (Trey) was good. They got me a car pretty quickly. I was happy with it. Fast forward a year and a half later. I decided that the BMW was a little too expensive to maintain, so I went back to trade it in for another car... I got there. Trey was nice as usual. They test drove the BMW. They said it drove fine. It had a decent trade in value. As it turned out, they couldn't get me another car in my budget. I left. A month later, my financial situation improved. I could make a bigger monthly payment, so I went back. They test drove the BMW again, and now all of the sudden, they claimed the transmission was going out, because it slipped once. It was fine just a month earlier, and I had barely drove it that month. After telling me that. I sat in the office for three full hours, being ignored while they took care of everyone else that got there way after I did. Finally, I told them I was going to go ahead and leave. They said they would continue working to get me a car. The next day I called Trey to see the progress, and he didn't answer (which he always had before) I left a message. He didn't bother to call me back. I called a couple days later. Again, he didn't answer. I left a message, and he still has not called me back. It's been over a month. My mother called (who got a car from them also) she inquired about me. Trey said he would call her back. He still hasn't. I feel my treatment was very rude and unprofessional. They were obviously just putting me off. They didn't want to deal with me. The sudden transmission problem I felt was very suspicious. And, even if they were right that the transmission was going out, that means they sold me a lemon. I had only been driving it a year and a half. I am getting a bank loan soon to buy another car. It won't be from Lewis Ford ever again.